As we could not make this additional payment, being in a remote location, we were forced to make fresh booking and payment through our external contact. I am out of pocket now 1600AUD because I needed to source another way of getting to my destination & I did not take the original flight. 679. Desired outcome: But why my point expired without my knowledge and now I have to make payment for my new booking . Zen Bros Media (002759663-P). To make it sure i put my self as emergency contact person. Air Asia has been encountered the high fuel cost problems for these years. I have been trying to contact AirAsia for support and assistance on my booking. 3. Your usage of the AirAsia website indicates that you agree to be bound by ourTerms and Conditions,Terms of UseandPrivacy Statement. Bisher von 2 Kunden gesehen. Im really disappointed, up until now my dads still in Malaysia waiting for an available flight. Ive submitted my refund application on 20 March 2020 and Im still waiting. It promised refunds for flights they canceled during the pandemic. Quarantine & Testing Needed? Rohana Betak, 60, said she requested a refund of 4,000 Malaysian ringgit ($911) after the airline cancelled her flights between Senai and Kota Kinabalu, the capital of Sabah state, following the introduction of a nationwide lockdown in March 2020. I totally agree with you. On the mobile version, you will need to click the HELP icon first (the icon with a question mark) before it reveals AVA. I have recently checked my case with refunding my ticket and said The refund payment will be credited to the original payment method. what does it mean? If yes, how did you do it? 6 months and still no refund. In Malaysia for example, our current refund progress is only left with 0.03 percent of the refund requests we received and we are looking forward to completing the refunds exercise for all outstanding queries within the next few months, the spokesperson said, adding that the past two years had been the most challenging in the history of commercial aviation. Change to correct airport. While waiting, follow us on these channels. No refund whatsoever?? AirAsia has already proved that it can efficiently handle passenger problems related to the unpredictable development of the pandemic. thanks in adv.! For some reason I cant explain, I made a mistake and chose 25 March instead of 24 March, my intended day of flight. Hence we requested for refund back to credit car. I need a confirmation email of my cancellation request. Your email address will not be published. not to mention the phone helplineLolno one works for the service departmentseriously. The hefty compensation paid out to airline co-founders Tony Fernandez and Kamarudin Maranun, who took home close to 30 million ringgit ($6.8m) combined last year, has also raised eyebrows. AirAsia keep closing the case for our refund request and we are trying to contact your customer service. Your system sucks just return our money. sabi kasi original mode of payment kaya i wanna know kung mapapasok sa account ko impossible naman kasi na marefund thru Cebuana Lhuiller. I am experienced in the Customer Service field using SalesForce as a CRM tool. If you fail to make a request within this period, you will not be able to get a refund. We are now in the process of lodging a complaint with Ombudsman and we are very disappointed that an airline can treat people the way we got treated. Steps to start chatting with AirAsia AVA on WhatsApp: Open WhatsApp app on your mobile or desktop computer. Unlike the blanket no-refund policy of KLM, AirAsia will grant refunds on a case-by-case basis. REFUND OF THE PAYMENT MADE FOR THE ABOLRTED FLIGHT. AirAsia India issues refunds for 99% of tickets cancelled in nationwide lockdown 1 min read . Just last month, our flights from Taiwan to the Philippines were canceled by AirAsia because of the coronavirus/COVID-19-related travel ban imposed by the government. ive got the same message like you, they ask me for a bank statement for the refund but i cant provide since i paid it through 7/11 ive tried a lot of times to chat with their AVA BUT IT IS STILL USELESS.not i dont know how am i going to get my refund. Hi Will, like you, Im still waiting for my refund. Thank you. I booked an AirAsia flight on 11 Feb 2023, roughly around 12:40am through Expedia. However, 10 months is ridiculous. Is there any way that i could transfer it to my Debit Card? Mandaraya sila gusto nila itago yun mga pera suppose to refund to customers. 29 2565 AirAsia Aviation Group Limited (AAAGL) (Refund) -19 2 . The guy need more training. Flight details were Wed, 11 Nov 2020 QZ 545 from PERTH to DENPASAR At Tony Fernandes' interview by The Economist columnist Dominic Ziegler, one question came up repeatedly: How much lobbying is there by businesses to call for I dont know how long to wait. This review was chosen algorithmically as the most valued customer feedback. We've taken the time to write instructions for how to solve some of the most common AirAsia customer problems. But they never gave the refunds. No grace period or leniency for honest mistake? that is our money! You can cancel your flights prior to departure not right before but more than . Horrible. Thank you. Ignore it. no answers via email. Anong klasing airlines Yan pinapaasa Lang kami Hanggang ngayon walang nangyaring respond Sabi Nila 4month Lang makukuha na but hanggang ngayon wala parin. Please refund in cash or refund by air tickets to my destination, Hi can you help Ive booked two flights one from Bangkok to Phuket 18th March and Phuket to Bangkok on the 1st April Ive made a mistake as Ive booked wrong airport the airport should be not don mueang airport is there any way I can move bookings to that airport as dont have enough time to catch flights as flying into bkk bookings are under morritt my mobile is [protected] we are in uk, Desired outcome: Two years later, she says she is still waiting for her money back. | Pelajari lebih lanjut pengalaman kerja, pendidikan, dan . Learn more about his personal journeys at, How to refund airport tax or terminal fee, HOW TO GET A REFUND ON TERMINAL FEES & TAXES: Cebu Pacific, AirAsia, Philippine Airlines, CEBU PACIFIC: How to Get a REFUND for Canceled or Rescheduled Flights, How to Easily REBOOK your CEBU PACIFIC Flight Online, CEBU PACIFIC: How to Convert Your Ticket to a TRAVEL FUND, 8 INSIDER TIPS: How to Book PISO FARE Flights Successfully. Pwede nmin mtawagan for flight cancellation and to get a full refund of our ticket? Papahirapan nya tayo for the refund no matter what . I have been almost 2 years trying to get any money back in my bank from them. You rebook your flight wihout additional charges. Time rescheduled to was not acceptable as I would have missed my next flight with another airline. Anyways, thanks for the info. Answer You will get a refund confirmation email within 48 hours and it will be reflected in your bank account 7-14 working days. Now as we are flying again in all of our key markets, we can fast track any outstanding requests as soon as possible. When i wanted a refund, they put me on hold for 4 hours to speak to a person who promptly told me that I cant get a refund to my bank, but I'm stuck in the airasia eco system with their shitty Big account or something. Do you have a 2022 update on how to get a refund for a duplicate booking? I have tried to resolve this but they keep closing my case. SEPANG: AirAsia Aviation Group Limited (AAAGL) has resolved over 99% of guest queries and refund requests set off by the Covid-19 pandemic over the past two years. They act like theyre going to give you a refund. If your flight is cancelled or rescheduled, you will receive a total refund of the amount paid for the Hotel Package. Given the sheer volume, this is no mean feat. There is no contact number provided to speak to someone. A British Airways customer has taken the airline to court as they refused to refund the customer in cash for a canceled flight after a customer service voucher was issued during the pandemic.. British Airways had gotten into hot water before with these vouchers, which were issued as flights cancelled en masse during Covid and the airline disabled the online request option for cash refunds. Enclosed herewith the photo to proved the damage luggage. If you could help me. Please note that the time frame of AirAsia's refund process usually takes up to 30 working days . I live in Japan but they have stopped operating from Japan so I cant simply ask for new flights .. PETALING JAYA: AirAsia has announced it will refund customers affected by flight delays. Air Asia. Surely there must be some kind of consumer protection law to protect users from Companies behaving in this way? Any of these may not be reproduced on another blog/website without the author's expressed written consent. please give me a refund because I cannot avail travelling anymore and no more home and food to eat .. please be considerate! The restructuring exercise requires us to review every aspect of our operations in order to put in place a number of measures to ensure the airline can recover faster when international borders reopen and travel restrictions ease. Halos lahat ng flight starting March ay eligible for refund. They promised they Was your issue resolved? It is now May 2022, still In progress. We have the same situation. Much appreciated! hi, unfortunately, I wasnt able to transfer it to my credit card. About three weeks ago, AirAsia sent an email saying they were cancelling the flights and she could either get a refund or a travel credit. I booked a flight for my Lola going to Puerto Prinsesa worth P 10,694.68 for two people. Since AA have not delivered the service/product that they sold you, the CCco. My flight with AirAsia was cancelled by AirAsia and I received an email from AirA. I DONT WANT TO FLY WITH THEM EVER AGAIN. Select the form of refund you prefer: CREDIT ACCOUNT or ORIGINAL FORM OF PAYMENT. - NSTP file pic. Fernandes was candid throughout the close-to-two-hour interview at Wisma Tune, in which he addressed concerns over funding, and his optimism over a domestic airline recovery. And i must say talking to that AVA is absolutely useless . I requested a refund which I was. Id like to have someone to please review the performance of this guy. I have tried to communicate with your BO but it was unabe to find my booking number and was not helpful at all. Its the code with 6 letters. Thank you! KUALA LUMPUR, Nov 25 Financially crippled budget airline AirAsia X Bhd (AAX) sought to explain why it cannot give refunds in cash to passengers who are also listed as "creditors" in its debt restructuring scheme. Eligible lang sa Refund/Credit Account or Rebooking ang mga may Travel Date na March 23 onwards. My understanding is that you should contact your credit card company. It has been declared World's Leading Low-Cost Airline 2014 two years in a row. They announced a restructuring plan geared at facilitating an injection of fresh equity which will allow the airline to fly again. should not pay AA / or reclaim the money from them. Is nt it your fault AirAsia and its subsidiary AirAsia X (AAX), both owned by Capital A Berhad, grounded thousands of flights in 2020 and 2021 after the Malaysian government shut state and international borders to curb the spread of COVID-19. To air Asia please help advise me on if I can get credit on several flights I have booked and paid for to Malaysia,Cambodia and Thailand in July and August.as the Australian government is restricting all flights out of Australia I defiantly I can not fly A father and traveler who enjoys to eat, shop and travel. With AirAsia, airport tax refund can only be filed within 6 months after the supposed departure date or one year from the booking date. They do not want to honor their policy when I bought my ticket.