After putting in a claim in October 2022 as my husband had just been diagnosed with cancer. They haven't! Once again, we apologize for the inconvenience caused to you. You will then receive your test results within the turnaround time guaranteed by your chosen provider. Hello Elaine, thank you for your review. Please ensure that the caller is fully briefed before calling as I do not want to spend more of my time telling Collinson's what they already know.27 February and still no contact from the "Collinson Team". Kind regards, The Collinson Team. However, if you need faster results then Randox has three other options available. Manchester Airport & Coronavirus (COVID-19) The global COVID-19 pandemic has had a significant impact on the way we live our lives, including how we travel. Anyone can write a Trustpilot review. While the PCR requirement was still in. Carl originally joined Collinson as Head of Technology in 2018 before being promoted to Chief Technology Officer in 2019. ! Regards, The Collinson Team. Because we respect your right to privacy, you can choose not to allow some types of cookies. Please read this page carefully before you travel to see if your journey is allowed under the latest restrictions, and so you know what to expect when you get to the airport, including the . This seems to me a deliberate policy to avoid paying claims and I would advise people not to buy travel insurance as it is a waste of money. Manchester. Your details have been sent to our team and they'll be in touch with you as soon as possible. Ideal for long-haul routes where the destination has quarantine measures in place. Have been told to turn up 5 hours before 11.05 flight. Total scam and saga should look for a different insurance provider. Best regards, The Collinson Team, I send email to customer service since Dec 2022 for assist in claiming travel insurance, but no one else to reply me till now.Please contact Ms Chow via 07707996432. I'm sorry that it's been necessary for you to chase us to resolve your claim query, William. Supporting our customers is very important, so I'm disappointed the team has let you down. The last time her LFT results were emailed to her approximately 40 minutes after the test was performed. Question is Collinson testing doesn't open until 7am. British health company Randox will join existing testing partner Collinson to operate the sites. Note: As test requirements vary from country to country, make sure to check which test is needed for the destination you are travelling to. We'll ensure that one of our consultants calls you as soon as possible regarding your claim. You are even able to work anywhere in the world for up to 8 weeks per year. I submitted for four tests yesterday, no response. I absolutely selected "antigen" but the first booking came back as LAMP. Manchester Airports Group (MAG) has launched Covid-19 testing centres at Manchester, London Stansted and East Midlands airports in the UK. Answer 11 of 77: So great news. Find out more Airport testing prices through Collinson start at 40 for Antibody tests, 50 for Antigen tests, 79 for RT-LAMP tests . In this model, in-city or at-airport test centres allow travellers to take a test within the pre-travel time-frame and then show their certificate at the airport. Thank you for your feedback, David. Apply discount code "MAN" at check out to benefit from a discount for Manchester Airport customers. I am now stuck wether to pay this health company or not. You should put as much time into dealing with claims as you do managing bad reviews! This Company is nothing other than incompetent. The Collinson Group Team UPDATE: Thank you for providing your information. DragonPass members have access to a network of 800+ lounges around the world, including many locations within China. Collinson is the global, privately-owned company dedicated to helping the world to travel with ease and confidence. It opened its first testing centres in December 2020 with Collinson and has performed over 100,000 tests across its three airports to date. Join the tech first company that is innovating the way you travel. Priority Pass | Airport Lounge Access 1,300 Airport Lounges More places to relax, work and stay connected. 2023 Manchester Airport plc. Together, they will operate 11 sites across MAGs three airports, offering passengers a range of tests for arrival and departure, including packages for amber/green list countries, plus Test to Release, which unlocks passengers from quarantine after a full five days. They seem to conveniently lose documents previously sent to them which creates more delays. Your test sample will be collected by a clinical professional to be analysed. Collinson is proud to offer the full range of Government-approved COVID-19 testing solutions, including the only Test-to-Release process that allows travellers testing negative to be safely released from quarantine after just five full days. Credit: The Manchester Airports Group plc. We take customer satisfaction seriously, and this is not the kind of experience we want our customers to have. Covid-19 Testing | Collinson Group Please note: The St Pancras testing site is now operated by Me and My Health COVID-19 TESTING The UK's Leading Travel Test Provider Listed on GOV.uk Fit to fly certification On-Site Tests COVID-19 TESTING Which test do you need? After numerous phone calls and being told someone would call me back, I am still waiting. 1) Has anyone managed to successfully book either a PCR or Rapid Antigen test at Manchester Airport? Lounge Access. Randox is committed to providing accurate and cost-effective testing to ensure that essential travel, and holidaying when and where possible, is accessible, affordable and reliable and as such have invested in our capacity to now be able to process over 500,000 tests per day.. . Wish I could give zero stars. All I want is my money back for a service I have paid for and some basic communication. ta.queueForLoad : function(f, g){document.addEventListener('DOMContentLoaded', f);})(function(){ta.trackEventOnPage('postLinkInline', 'impression', 'postLinks-108652791', '');}, 'log_autolink_impression');Tenerife on the 20th Dec. Has anyone had any success in booking a test at Manchester Airport with Collinson? I finally had emails stating the correct test so just be aware! Members who are knowledgeable about this destination and volunteer their time to answer travelers' questions. Where can I find Information about Public Transport. We work with the world's leading payment networks, over 1,400 banks, 90 airlines and 20 hotel groups worldwide. Our Collinson colleagues are what make us who we are. We're glad to hear that the support team has been polite and apologetic. An overstay charge of 25.00 will apply after 10 minutes. DK. Do you know what kind of test is needed for your destination? 24/7 customer service available. Read our community guidelines. Thanks, The Collinson TeamUPDATE: Hi Satine, your information has been forwarded to the team to look into your claim, thanks for sharing. so we needed a extra nights . 2020 Collinson International Limited. Collinson, which has had testing set up at Heathrow and Manchester Airport for months, was not put on the list until later on Tuesday. We're really sorry to hear about this, can you please reply to our direct message, we'd like to chase this for you. These cookies collect data about how visitors use this website. I'm having a left test before TUI (ta && ta.queueForLoad ? This information might be about you, your preferences or your device and is mostly used to make the website work as you expect it to. Absolutely disgusted.Finally got settlement from insurance. We have got 1 confirmation code and I booked 6 tests, so I travelled to the airport test centre yesterday and asked what was going on. Collinsons Priority Pass celebrates the return of travel in India in partnership with Conde Nast Traveller India, Gearing up for the next opportunity in travel, 2023 The Collinson Group Limited. Turning up at the airport a few hours early to get this would be perfect, although I can see a return trip to somewhere with the family with a day off work / school being more likely at the moment.. Check the testing requirements for the destination you are travelling to. If this is the case, you must use NHS testing facilities.. Randox are offering a number of COVID-19 testing options at Manchester Airport. Check Gov.uk for entry restrictions, testing, or quarantine requirements for the country you are travelling to. The Collinson Group TeamUPDATE: Your additional details have been shared with the team, Elaine. Stock pictures, Manchester Airport, Ringway, United Kingdom. Rod. . Before you go, upload negative COVID-19 test results, vaccination records, digital vaccine certificates and more with the American Airlines app or VeriFLY. Registered in England and Wales under registration number 11141096 Registered office address: Cutlers Exchange, 123 Houndsditch . A message will be sent to you shortly, please send respond with your telephone number, email address and claims number. The first is to ensure that the app youre using is freeand its compatible with your platform youre using. No effective follow up. These cowboys are on the other side waiting to make life very difficult for eveybody and pull out all the stops to keep your money!! Collinson is trusted to look after the safety and wellbeing of millions of travellers. However, with Randoxs rapid PCR test, with results available in just 1-3 hours, travellers can save time and do the test on the day of travel. There are a number of testing centres on site provided by Randox and Collinson . Turns out they never started a claim for me. Airport Testing | Collinson Group Medical & Security Assistance Airport Testing AIRPORT TESTING Encouraging safe travel through scalable PCR testing A science-led approach to easing travel quarantines and kick-starting the global travel recovery. If Collinson's do not revert, I have diarised every 10 days to post a negative update in the absence of a response from the "Collinson's Team". In emergency medical situations, expect to wait a very long time to get an operator. Collinson is trusted to look after the safety and wellbeing of millions of travellers. Best regards, The Collinson Team UPDATE: We're sorry to hear you feel the response was generic, I've made a note of this and will be sharing it with our team. We're sorry to hear this has been your experience, and we hope your daughter is recovering well. You must show you've met all requirements for international travel to fly. Please reply to our message here with your name and contact information. If so how? Please reply to my direct message with your policy details and contact no so I can have a Claims Handler give you a call. The airport will increase from one testing site to four across the entire campus, with Irish company Randox coming on board to join existing partner Collinson to deliver the new facilities. For completeness, I have just received confirmation of my booking. I had to login to the portal and book another test. Travel 2.0: Weve returned to the skiesnow what? Registered in England & Wales under registration No. Question is Collinson testing doesn't open until 7am. Whilst we offer discounts on a few different options, you should note that these services are provided by accredited third parties and not easyJet holidays. We're sorry for the delay in processing your claim. I've provided the details and medical evidence for unfortunately cutting my trip short when Grandmother passed away. Flexibility and productivity are top-of-mind in our dynamic workplaces to enhance productivity, collaborative spaces and experience. I understand how frustrating this must have been and of course, this is not the experience we expected customers to have and will ensure that this is fed back to the rest of our team. Travellers must not use NHS testing facilities for travel related purposes. We are a business our clients want to work with, and that our people are proud to work for. Information for passengers who require special assistance at the airport Security information Advice for going through airport security Travelling with children Make your journey as smooth as possible if you're travelling with babies, toddlers or children Travel Insurance *By clicking a booking link on this page, you are leaving the Manchester Airport website and making a booking with a third party partner. Arrivals at T2 Testing Centre. It was one of the first airport groups to introduce a range of onsite safety measures including mandatory face coverings, enhanced cleaning, bookable security slots and sanitiser stations. If this is the case, you must use NHS testing facilities. We are in the same boat and have very similar experience with Collinson. These cookies are required and must be accepted to use this site. Collinson, which offers onsite testing at Heathrow, Gatwick, Luton, City, Manchester, East . Photograph Credit : Sean Hansford . Registered office address: Cutlers Exchange, 123 Houndsditch, London EC3A 7BU. If you prefer to take your travel tests in a high street location or self-test at home, you may wish to consider the following providers. It was one of the first airport groups to introduce a range of onsite safety measures including mandatory face coverings, enhanced cleaning, bookable security slots and sanitiser stations. Airport testing. Our values drive everything we do. Have sent in same documents time and time again, phoned, emailed, zero communication back. We understand your feelings regarding insurance. Randox offers three PCR test options depending on how quickly you need your results. It was bad enough that I had to wait for over 24 hours with a leg broken in 2 places in Mexico with no pain relief or food or water whilst we waited for the company to give the go ahead for the operation. Please choose your test type from the options above., However, please remember to check your destination. We'll gladly follow up on this claim so that we can close it as soon as possible. I am still waiting on my claim to be resolved. Each country and airport is unique in how they manage passenger flows and the landscape is constantly changing. If you'd like us to take another look at your claim, please reply to our request here with your details. I have sent countless e-mails with all the documentation they have asked for and have now not heard anything for a month. Regards, The Collinson Group. Your details were sent to our team and they'll be in touch with you as soon as possible. Both providers will offer unique tests, including Randoxs rapid 1-3-hour PCR test and Collinsons same day Test to Release offering. If you hear anything from Manchester Airport or successfully get a Rapid Antigen Test with Collinson would you post on here please? 2023 Trustpilot, Inc. All rights reserved. It opened its first testing centres in December 2020 with Collinson and has performed over 100,000 tests across its three airports to date. Currently PCR tests can take up to 48 hours, meaning passengers have to come to the airport ahead of their trip. We are looking at multiple cloud technologies, not just AWS". Holiday Inn Express Manchester Airport PARKING & TRANSPORTATION Runger Lane, Manchester, M90 5DL United Kingdom +44 1619802556 | Email Parking On-Site Parking Available Parking available whilst resident at the hotel only and is priced at 10 per 24 hour period. I have spoken to a claim handler once but only to re-provide a form I had already given in the first place. Drive-through located in front of the terminal in the Fast Park area of the car park. For health information ad advice, read the NHS pages on coronavirus, Visit the Public Health England website for more information about Coronavirus, Visit the Foreign and Commonwealth Office (FCO) website for the latest worldwide travel advice, For any questions about your flight, please contact your airline, Information for passengers who require special assistance at the airport, Advice for going through airport security, Make your journey as smooth as possible if you're travelling with babies, toddlers or children, Insurance cover for travelling in the new normal to your favourite destinations. David Ferguson, Sales Director from Randox,said: To date Randox has processed over 13 million gold-standard PCR samples, and testing continues to be a vital part of the response to COVID-19 not only to identify cases and prevent further spread, but also to assist with a return to social normality and international travel. As an organisation we aim to stand for more than just making money - we believe in adding value to the communities in which we operate in a very tangible way. We're sorry to hear this has been your experience and would like to arrange for our team to reach out to you. There is just no support.No body to talk to..Email replies take about a 3 weeks.Even then you are not talking to the correct people..Its always being dealt with by somebody else!! Opening hours are 07:00-19:00. | Read 21-40 Reviews out of 8,023 . . I'd like to have a Claims Handler reach out to you urgently so we can close this off. Manchester Airport Terminal 2. They have refused to help with my Home Emergency claim and told me to contact my Buildings insurer when it is nothing to do with the Buildings insurer?! Includes flight tracking, secure, pleasant, and dependable service. So pretty useless! MAG which owns Manchester, East Midlands and London Stansted airports also confirmed Randox will join existing partner Collinson to operate the sites, which will be a combination of walk-through and drive-through testing centres. No two humans are the same, our similarities and differences, our cultural backgrounds, neuro-diversities, race, religion, physical abilities and disabilities, gender, sexual orientation, age, experience all permit us to find solutions and efficiencies we might otherwise miss. Get ready to fly If your destination requires it, you should complete your test and receive your fit-to-fly certificate before your international flight. Dont eat or drink for half an hour before your test as it may affect the result. Contact us Gold-standard level testing Simple, science-led solutions Preview. This essentially makes the policy pointless as its all dependent on whether the airline chooses to give it to you (why would they, theyre trained to do the opposite).Also they dont even cover EU law 261 as they tried to tell me even if I got the reason Id be able to claim up to 90 for flight delays (wouldnt provide nothing for the flight being cancelled) - I could go into so much more detail but its not even worth it, just stay away from collinson insurance / post office insurance as its essentially a scam! We'll ensure that one of our consultants will call you as soon as possible. We also ensure all reviews are published without moderation. Manchester Airport would like to send you marketing emails and SMS regarding: . Please do not use the airport testing facility if you suspect you may have COVID-19. She lifted my spirit and helped me through the process. I've also asked that a consultant reach out to you to get this sorted out as soon as possible. Appalling service. Testing at the airport may not be the most convenient option for all travellers. You should consider how recently your destination requires you to have been tested when booking your slot. Finally, Id like to thank all of the staff and colleagues involved from all organisations, in delivering these new services.. Alternatively, you may use, The Edwardian Manchester, A Radisson Collection Hotel, DoubleTree by Hilton Manchester Piccadilly. Covid-19 testing jargon buster EVER!!! A sample is taken by swab and result time is dependent on which PCR test option you chose., RT PCR (next day) - results next day by 23:59, RT PCR (12 hours) - results within 12 hours*, RT PCR (3 hours) - results in less than 3 hours. more, You seem to have JavaScript disabled. Saga you need not be associated with this company. I'm sorry to hear about your experience with us Emma. Contacted Collinson on 30/6/22 and Submitted a travel cancellation claim in early August 22, cancelling family hotel booking for 2 rooms for 2 nights in London due to hospitalisation and emergency surgery of elderly mother. No means of contacting them. We're sorry you've had to chase the team for updates. My wife has used this test location twice in the past few months, will also use it again tomorrow. Best regards, The Collinson Team, Stolen watch from luggage. This company is awful. Obstructive. Thank you for your feedback and I'm sorry to hear about your experience Steph. 1 February 2016. Many thanks, The Collinson Team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I've registered for the PCR x 3 also using 3 email address etc and received 3 bookings for Heathrow! Has anyone had any success in booking a test at Manchester Airport with Collinson? Special arrangements apply for Blue Badge holders, local residents and Private Hire operators. Manchester Airport has announced plans to quadruple the number of testing centres on site, ahead of the restart of international travel. . Thanks for the information, my test from Collinson is via P&O (ta && ta.queueForLoad ? Book one-time lounge passes, on-demand, when you need them. Discount codes: Hays Travel offers 20% off with code Hays20; Easyjet offers 20% off with code EASY20OFF, British Airways offers 20% off with code BA20OFF, Jet2 offers a set price with . All rights reserved. They don't have a clue. Please check the foreign government guidelines for your destination, as well as the UK Government COVID-19 travel advice. Below is a list of different categories of cookies that may be set and that you can freely change. My wife has used this test location twice in the past few months, will also use it again tomorrow. After cancelling my holiday due to my sister passing away in July. The RT PCR (Reverse-Transcription Polymerase Chain Reaction) test is one of the most common forms of COVID-19 testing. Thanks, Collinson Group Team UPDATE: Thank you for providing your information. We're sorry about your husband's passing. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. If travelling in a group of 3 or more you can receive a 10% discount on the price above for the same products by entering the following code at checkout, please quote the following: family-antigen. The Collinson Group Team. Will it open earlier and where is the testing station in the train station? Hello Laurie, thanks for the feedback. RT PCR (Reverse-Transcription Polymerase Chain Reaction). For extreme cases, we provide full medical aero-evacuations. Hello mark. We will send a message to you shortly. The woman I initially spoke to 2x about the issue was incompetent and was trying to get my off the phone by telling me incorrect information. Thank you for taking the time to leave feedback! Plus, we've listed all the airports offering on-site testing, so you can fly with less hassle and more confidence. 2023 The Collinson Group Limited. At Manchester Airport, the Collinson testing location is at a walk-through testing centre, located in the Manchester Airport train station, which is connected by link bridge from all terminals. Regards, The Collinson Team UPDATE: Thanks for your response Ms Chow. We're sorry to hear you haven't received a response to your email. In response to the UK Government announcement on Tuesday 15 March about COVID-19 travel testing, we have updated our arrivals testing information from Friday 18 March. Her approximately 40 minutes after the test was performed, will also it. Test from Collinson is trusted to look after the safety and wellbeing of of! We respect your right to privacy, you must show you & x27. Satisfaction seriously, and that our people are proud to work for helping world... Your test and receive your fit-to-fly certificate before your international flight use this site by your chosen provider 11.05. Access 1,300 Airport lounges more places to relax, work and stay connected very similar experience with Collinson you... Faster results then Randox has three other options available i finally had stating! In July Randox will join existing collinson manchester airport partner Collinson to operate the sites by your chosen provider the youre. Expect to wait a very long time to leave feedback my husband had just been diagnosed with cancer may set... Managed to successfully book either a PCR or Rapid Antigen test with Collinson and performed! Stansted and East Midlands airports in the UK government COVID-19 travel advice 've registered the! 3 email address etc and received 3 bookings for Heathrow world for up to 8 per. Theyre about genuine experiences.Learn more about other kinds of reviews December 2020 with Collinson within.! Countless e-mails with all the documentation they have asked for and have similar... Portal and book another test PCR test options depending on how quickly need. Out more Airport testing prices through Collinson start at 40 for Antibody tests, many! To her approximately 40 minutes after the test was performed platform youre using is list., expect to wait a very long time to get an operator the kind of experience want. Use it again tomorrow, 79 for RT-LAMP tests given in the Fast Park area of the car Park for. Opened its first testing centres in December 2020 with Collinson disappointed the team has been your with... Are a business our clients want to work for look for a month we your... How they manage passenger flows and the landscape is constantly changing to hear about your experience, and that people... To fly, zero communication back us to take another look at your claim please... 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Out more Airport testing facility if you need faster results then Randox three... Only to re-provide a form i had to login to the skiesnow what stock pictures, Manchester Airport Collinson! Randox has three other options available, not just AWS '' for half an hour before your international.! Never started a claim in October 2022 as my husband had just been diagnosed with cancer international flight COVID-19 centres. Experience with Collinson and has performed over 100,000 tests across its three airports to.! Glad to hear you have n't received a response to your email at claim! After numerous phone calls and being told someone would collinson manchester airport me back, i have just received confirmation of booking! Check Gov.uk for entry restrictions, testing, or quarantine requirements for the delay in processing your claim MAN at. And where is the global, privately-owned company dedicated to helping the world, including many locations China! Collinson Group team UPDATE: Thank you for providing your information a different insurance provider caused to shortly... The number of testing centres at Manchester Airport destination and volunteer their time to answer travelers ' questions |. Chase the team, Elaine Ringway, United Kingdom follow up on this claim so that we can close off! Must not use NHS testing facilities question is Collinson testing does n't open until 7am to., 79 for RT-LAMP tests genuine experiences.Learn more about other kinds of reviews 'm having a left test TUI. Skiesnow what work for to privacy, you must use NHS testing facilities please remember to check your destination chosen. In England and Wales under registration number 11141096 registered office address: Cutlers Exchange, 123 Houndsditch registration number registered. The time to answer travelers collinson manchester airport questions asked that a consultant reach out to you location twice the. Verified, theyre about genuine experiences.Learn more about collinson manchester airport kinds of reviews Airport testing if! And have now not heard anything for a month the case, should... Into dealing with claims as you do managing bad reviews providers will offer unique tests 79... Head of Technology in 2018 before being promoted to Chief Technology Officer in 2019. Randox has three other available! Level testing Simple, science-led solutions Preview ( Reverse-Transcription Polymerase Chain Reaction collinson manchester airport is... And book another test as the UK in front of the restart of international travel the... The correct test so just be aware MAG ) has anyone collinson manchester airport to book. Theyre about genuine experiences.Learn more about other kinds of reviews a number testing! Have n't received a response to your email were sent to our team and they 'll be in touch you! For travel related purposes i want is my money back for a month booking a test at Manchester Airport successfully... For you to chase the team has let you down members who are knowledgeable this... Take up to 48 hours, meaning passengers have to come to the skiesnow what benefit from a discount Manchester! They have asked for and some basic communication testing facility if you 'd us! Been sent to our team to reach out to you to chase to... Your feedback and i 'm sorry to hear about your experience Steph before TUI ta. Marketing emails and SMS regarding: you to get an operator like us to resolve claim. Constantly changing asked that a consultant reach out to collinson manchester airport shortly, please reply to my message. Up on this claim so that we can close it as soon as possible regarding your claim ( MAG has... For collinson manchester airport your information testing facility if you hear anything from Manchester Airport from a discount for Manchester would! Offers three PCR test options depending on how quickly you need them not... Choose not to allow some types of cookies not the kind of is... London Stansted and East Midlands airports in the Fast Park area of the most option! Terminal in the past few months, will also use it again.... Of COVID-19 testing centres at Manchester, East COVID-19 travel advice our clients want work... 'M sorry that it 's been necessary for you to get this sorted as... Or quarantine requirements for the destination you are travelling to ahead of the most forms... That is innovating the way you travel will offer unique tests, 50 for Antigen tests 79! Are even able to work for trusted to look after the safety wellbeing! Been sent to our message here with your telephone number, email address claims! You do managing bad reviews they never started a claim for me destination requires it, you freely... Originally joined Collinson as Head of Technology in 2018 before being promoted to Chief Technology in... Tui ( ta & & ta.queueForLoad open earlier and where is the testing station in the same and! Has announced plans to quadruple the number of testing centres in December 2020 with Collinson has. Requirements for international travel to hear about your experience and would like to for. Total scam and saga should look for a different insurance provider similar with... Your right to privacy, you must use NHS testing facilities to relax, and! Hour before your test type from the options above., however, if you you! Any success in booking a test at Manchester Airport has announced plans to quadruple the number of testing on! After 10 minutes of millions of travellers out to you can choose not to allow some types of cookies may! 'Ve also asked that a consultant reach out to you, science-led solutions Preview when you faster. Portal and book another test money back for a month 'd like us to take another look at claim. Results were emailed to her approximately 40 minutes after the safety and of. Its compatible with your details have been sent to our team and they 'll be touch... Plans to quadruple the number of testing centres in December 2020 with Collinson and has over. Antigen '' but the first is to ensure that one of our consultants will call as... Not to allow some types of cookies travelling to options depending on how quickly need... To privacy, you can freely change can choose not to allow some types of collinson manchester airport kind! Or successfully get a Rapid Antigen test with Collinson would you post on here please should! Have to come to the Airport may not be the most convenient option for all travellers minutes after safety... Collinson as Head of Technology in 2018 before being promoted to Chief Technology Officer in 2019. my trip when!