For guests wishing to make a significant amendment to their booking outside of 69 days from departure, such as changing the ship, sail date, flights or brand, please note that a booking transfer fee is applicable. Due to safety reasons, Segways may not be used on board. Returning to San Juan on Carnival Liberty, Sunday, April 12. In my experience, the ship-sponsored activities were more regulated, and more precautions were taken, but I didn't feel particularly unsafe on my third-party one or when I ventured out on my own. Sturdy, comfortable walking shoes or lightweight hiking boots, thick socks, swimsuit, and waterproof sandals or wet/dry water shoes for the beach and wet landings. When you receive your paperwork, from Guest Relations, you will fill it out and you can request being, in the last group off the ship. We don't pre-arrange for a taxi or car service. At this time, no inoculations are required for US, Canadian, and UK citizens. :), I sail solo so there is never anyone else to worry about;), We need you to give us lessons. This outdoor area rivals any high-end resort. We had a leisurely breakfast that morning. Opening times very based on itinerary. Should you earn enough tier pointsthrough December 2019 your new earned tier benefit will continue for another 18 months (through June 2021). Just kidding. and a small carry-on bag (not to exceed 15 lbs.). These normally fall off within 3-5 business days, however, some banking institutions may take longer. When you arrive, its officially the start of your vacation. Celebrity Cruises doesnt control how long the holds remain, your bank or financial institution determines the duration of these holds. Teens, ages 13-17, may receive spa services from our teen menu, but must be accompanied by a parent or. A fun way to celebrate this is at a sail away party, where you can order a glass of champagne to celebrate the start of your cruise and mingle with other guests who will be on board with you during the cruise. The accessible shore excursions are accessible for all. The Spa will feature daily complimentary activities from Fitness Classes, Educational Seminars, and Social Events. Once you're signed into your account, all of your reservations display on the app. FOR ALL BOOKINGS: Gratuities for stateroom and restaurant services are shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams. The team will conduct an extensive search for your missing item and provide a response within 5 days. Yes, your sailing benefits are on a per sailing basis meaning the more you sail with us the more often you will be able to use your benefits. For Republic of Ireland, please call: 1800 932 662*. Can my assistive device fit through the stateroom door? My family is traveling in multiple staterooms. Will my Captain's Club specialty dining coupons still be valid to use onboard? Remember to insert your SeaPass card into any slot machine card reader or present your card to your table games team member to be rated and earn tier points. Find the best cruise deals in the UK here. Earning a redeemable point is simple as well. But the level to which rules are enforced can vary from line to line, as can things like mask wearing and whether or not you're required to book ship-sponsored shore excursions. Zenith - 20%. All cruises that are 7 nights or longer will feature two Evening Chic nights. Guest travelling as a single traveler in a stateroom, and paying full fare will earn double the amount of Club Points, based on stateroom category and number of nights sailed (as of July 1, 2014). The United States government requires an Electronic System for Travel Authorization document (ESTA) for all citizens who are not part of the Visa Waver Program (VWP). Is there an age restriction for the Solarium Pool located near The Spa? The Classic Drink Package includes an incredible array of beers, spirits, cocktails, liqueurs, frozen drinks, and wines by the glass for up to $10 per serving. This package also included a 15% discount on all wines by the bottle. First, determine exactly which type of test you'll need, if any, and find out where you can get one in your area. Will additional guests in the same stateroom receive Wi-Fi packages? Hoping for some answers to these questions. The guest is informed to proceed to the designated area to complete the luggage inspection. Contender Group cardio boxing class How am I identified as having purchased a Drink Package? You must purchase your photo package onboard to have access to the cloud services after your cruise. If its been a while since your last cruise vacation, you might need a refresher on what you can do on embarkation day that can benefit you for your entire cruise, from special offers at the spa and little known dining tips to ways make vacation even more fun for the kids. Disembarkation. In addition to the complimentary fitness classes, some activities will require a fee to participate. We made a few changes to this benefit. Comfort is key on embarkation day, and its okay to keep it casual on the first day of your cruise. You will be able to view all photographs taken of you during your cruise. Senior Citizen Cruises: Everything You Need to Know, Exciting Cruise Nightlife Options on Celebrity, Cruise Ship Spas: Everything You Need to Know. In most cases you'll find that it is completed in 30-45 minutes of arrival. Accessible suites are available. The measures we take in the interest of safety are many, with our ships often exceeding what is required by regulatory authorities. Can more than one guest check in at a time on the Celebrity Cruises app? if one guest chooses to upgrade to the Premium Drink Package, ALL guests of legal drinking age in the stateroom must upgrade) This policy applies to packages purchased pre-cruise and onboard. It is possible for you to earn between 2 and 24 points per night depending on your stateroom category. They mean business when they say it's going to be collected. Can I make additional purchases after the voyage? The following is a list of activities for the Fitness Center: Request a new dining time with our headwaiter upon boarding the ship. Please make sure you know your stateroom number and room location. Drones used on the ship will be confiscated till the end of the cruise. Charges for late cancellation of cruises (days prior to sailing / charges per person): Except for Galapagos Packages and Sailings. The CruiseCare Cancellation Penalty Waiver Program waives the non-refundable cancellation provision of your Cruise Ticket Contract and pays you the value of the unused portion of your cruise vacation in the event that you or your traveling companion need to cancel the cruise for covered reasons. Register Now. Cookies are used on this website. Can I order multiple drinks at a time with the Celebrity Cruises Drink Package? 3. How does this impact my Loyalty Program discounts? Additional items such as beverages, supplements, food and wine pairings, and gratuities are not included. Please notify us at least 60 days prior to sailing. In the morning I pack the rest in my carry on and head for breakfast. The procedures were activated professionally, transparently and seamlessly, which has further convinced me that a return to cruising can be done safely with the right combination of measures in place. If your assistive device is 32 inches or less, it will fit through an accessible stateroom door. Elite Plus 15% + 1 in port Persian Garden pass Its up to you! The changed arrangements will then be treated as a new booking. The Centers for Disease Control (CDC) and the World Health Organization (WHO) provide guidelines as to which vaccinations are required in each country. Drinks in the Classic Beverage package are included for the remainder of the time the guests are on the ship on disembarkation day. Travel + Leisure is a registered trademark of Travel + Leisure Holdco, LLC, a subsidiary of Wyndham Destinations, Inc., and is used under limited license. What benefits does the Blue Chip Club offer? flights depart at 4:45am. Whether you just want to read the latest best-seller, catch up on current events, watch the big game, or just kick your feet up and relax, the lounge is available to you 24/7. Are there any specifications/restrictions/requirements for the type of picture I can take when I check in on the app? If there is a question about the guests fitness to travel without personal assistance, this must be discussed with our Access Department. For cruise-only sailings of 5 nights or less the deposit is reduced to 75 per person (or full payment if booking within 56 days of departure.). Yes, they are conservative but it can give you some peace. You can be confident that you'll get the cheapest cruise price possible with concierge like service from our cruise experts here at CruiseExperts.com. Your images will be online for 30 days after your cruise ends. You can view full details, sign up for email alerts and check travel advice on the UK Governments dedicatedpage. Actual charges will be calculated based on the number of minutes used on the call. This program is designed to provide memorable, enjoyable experiences for limited-mobility guests, seniors, and anyone who enjoys a slower pace. our office. Robes/Slippers/shower caps/etc.? The Spa offers a collection of more than 120 facial, MedSpa, massage, body, acupuncture, fitness, and salon services to restore, rejuvenate, and reinvigorate the mind and body. Captains Club members will receive points based on Stateroom/Suite and length of stay onboard. In Yokohama we departed around 9:00 and made our own arrangements to the airport as Celebrity wasn't offering any transfers on the first day. The Spa on Celebrity features spa packages that give our guests the freedom to create their own Signature Spa Service experiences at a discounted price. Which itineraries are applicable forAll Included? Once bags are placed in the holding area, guests can return to the ship and enjoy access to the pool deck and all public lounges. Additional drinks ordered will be charged at current bar prices. Please know we are not able to provide personal assistance (e.g. How do I make sure my mobility equipment wont be too big or too heavy for the excursion? We are developing a web portal for you to check your tier and expect it to be live by the end of 2018. BROWSE DINING PACKAGES. To make this process easier, you can print off luggage tags at home from your cruise account at the same time you check in. I would before booking flights you check with Celebrity. If you don't have an account, you can create one right in the app. Service times vary based on itinerary. Consider booking The Retreat experience, which comes with a butler service. Were here to answer any questions you may have and are happy to assist. Hi,:) if you are staying in San Juan? Valid passport (unless otherwise noted below) or other Western Hemisphere Travel Initiative (WHTI) compliant document will be accepted for entry or re-entry into the United States. The dry, or garua, season runs from July to December. If you need to cancel for any other reason, you may be eligible for Cruise. Are there any complimentary activities/venues in The Spa or the Fitness Center? Guess we'll store our luggage at Barrachina Restaurant and walk around OSJ. We are delighted to welcome these guests to our family of brands. Incorrect. This is one of our most popular website features. Ultimately the Retreat Manager agreed to go with the government official to the official with the passports. Basic Wi-Fi and Premium Wi-Fi services are available throughout the Celebrity Cruises fleet, with the exception of our Galapagos-based ships. Its the day you arrive at the cruise terminal to embark on your vacation. Individualized and Group Personal Training Normally, the last group off is in between 9:30-10:00. we have found self disembarking to be stressful. So whether it's a cruise to Alaska, a Caribbean cruise, cruises to Hawaii, a cruise to the Bahamas or Bermuda or a cruise to Mexico you'll find it easily with the help of our destination wizard. Its a great value option for staying connected while youre on vacation, but please note that you wont be able to email large files, share photos or videos on social media, use streaming apps, or make video calls. While youre at dinner, your stateroom attendant will come in to freshen up your room, turn down your sheets, and leave information for the following day of the cruise. For specific hours, check Celebrity Today during your cruise. *The Retreat Sundeck is only available on Edge Series and Revolutionized ships. Actually, 10, Oh, yes you can eat breakfast first. On top of that, you're likely to see a slew of hand sanitizer dispensers onboard, as well as signage in public areas reminding you to keep your distance from passengers not in your travel party. You also need to worry about getting a COVID test 24 hr or less before your flight back to the US. Most cruise ships arrive at their debarkation port between 7 am and 8 am. If your ARC was issued over 10 years ago, you should check the expiration date printed on the front of the card. anyone can keep their own luggage and line up early to leave the ship. Whilst we will endeavour to assist you, we cannot guarantee we will be able to meet any such request. In addition, power wheelchairs and mobility scooters can not be taken on tenders unless roll-on capability is available. Was going to self-tour around Old San Juan and taxi to the airport later (there are a couple places that will hold your bags, according to the San Juan boards) but we most likely will spend OBC for the OSJ tour/airport transfer. The Online Check-In process for all guests in your reservation needs to be completed at least three days prior to your sail date. assisting with eating, dressing, toileting, lifting, etc. For all inquiries regarding purchases made in the gift shops onboard all Celebrity ships please contact: Starboard Cruise Services, Inc. Luggage tags will be available at the pier for guests who prefer to use this service at the terminal prior to boarding. Required testing can be completed using any type of PCR or antigen COVID-19 test. In your carry-on luggage, youll also want to pack a swimsuit or spa clothes. Sail | October 2023. We are sorry to hear that you are missing a personal item. 960 Alton Road Purchases in excess of $100 will generate additional holds. On July 18, 2022, Royal Caribbean Group announced its acquisition of the ultra-luxury cruise ship, Endeavor. U.S. citizens on closed-loop cruises (cruises that begin and end at the same port in the U.S.) will be able to enter or depart the country with proof of citizenship, such as a government-issued birth certificate and laminated government issued picture ID, denoting photo, name and date of birth. Premium Wi-Fi (first two guests in a suite). My bag wasnt delivered to my stateroom because it was held by security, is this a normal process? Step-free tour routes Remember to keep out clothes and toiletries for disembarkation day. Reservations are based on availability only. @Jim_Iain may have the contact info. For Celebrity Cruises, the key to making this process go smoothly is to download the Celebrity App about a month before your cruise. Now, on up to two nights on every cruise, Evening Chic activities have been introduced, and Evening Chic attire has replaced Formal attire. Link your reservation to the childs reservation on the app - you'll need the childs name, reservation number, and stateroom number - and then complete check-in for the child. Sailing into port after port to celebration after celebration gave me hope. You can learn more about each of the islands we sail to by visitinghttp://www.celebritycruises.com/galapagos/islands/. With our Basic Wi-Fi, you can browse the web, send emails, and text family and friends via select messaging apps. This policy is continually re-evaluated, and any updates will be shared with guests. If you are holding an old edition ARC WITHOUT an expiration date, you will not be detained from entering the United States, but U.S. Customs and Border Protection highly suggests that you apply for a new card before you sail. Citizenship and Immigration Services. [CDATA[ In this case, Celebrity says the cruise starts in Venice (Ravenna) so the cruise port is actually in Ravenna. We suggest downloading prior to your sail day, so you can save time at the terminal. Check with your TA or Celebrity for exact times. Celebrity Cruises has a variety of Drink Packages available. If you would like to still wear a tuxedo or formal gown on Evening Chic nights, you absolutely should. Only guests who purchase a digital photo package onboard will be able to view and download their photos online after their cruise. How long will my photos be available for viewing? Purchasing airline tickets through Flights by Celebrity will allow you to receive assistance on travel days, should there be a disruption to your scheduled airline service. : Gratuities for stateroom and restaurant services are shared by dining, bar and culinary services staff, stateroom attendants, and other hotel services teams. Can children experience The Retreat Sundeck? Savor the bold flavors of our Italian steakhouse, Tuscan Grille. U.S. citizens carrying an Official (maroon cover) passport must also be in possession of a valid Diplomatic or personal (blue or green cover) passport to allow ship embarkation. During casino operating hours simply visit the Casino Cage for any and all point redemptions. We had hoped for a later disembarkation, perhaps 9:15, butoh well. Yes, guests can use their existing OBC towards all pre-cruise purchase products. We would be pleased to provide you with a copy of your SeaPassaccount statement. Started June 21, 2021, By Once you're outside that window, you can check in at the terminal on your sail day. The upgrade charge if purchased onboard is $18 per person per day which includes the beverage gratuity,book pre-cruise and save 5%. 8600 E. Rockcliff Road If you were booked on a chartered sailing that was canceled or embarkation was delayed by three (3) or more days, and you wish to inquire about refunds or future credits, you must contact the third party reseller that sold you the cruise. Suggestions on where to get visa information: Visa Central website **A 'birth certificate' is issued by a government agency (state, county, city, etc.). , Skirt, pants or designer jeans with an elegant top, Pants or designer jeans with a dress shirt, button-down shirt or sweater. Yes, we provide tactile interpreters on cruises to/from United States and Canada only, however support service provider (SSP) services are not provided. Were new to Celebrity, However been on many cruises. Both the person who was originally due to take the holiday and the person who actually does so, must make sure that the administration fee and any charges/costs (see below) as well as any amount which is still due to be paid for the holiday, is paid in full before the change will be made. Self-Defense Gear, including handcuffs, pepper spray, night sticks. Any individual seeking to stay in an EU country for longer than 90 days, or who wants to work, study or travel on business for any period, may require a visa.Despite these changes, travelling to Ireland has not been affected, as the Common Travel Area remains in place. What Are The Payment And Cancellation Schedules For Our Celebrity Galapagos Trip? What are the treatments available exclusively onboard Celebrity Edge and Celebrity Apex? As can be seen, even though a six month validity after cruise completion is not required for many countries, it is a requirement set out by Celebrity. If you live in the U.S., you will also need the original copy of your Alien Registration Card (ARC or "Green Card") and any other documentation the countries on your itinerary require due to your alien status. For Cruises From Hawaii to Vancouver. We partner with many fine vendors in order to bring you the best vacation experience possible. Feel free to request a CRO at our pier check-in counters at all U.S. ports of departure or at the Guest Relations desk onboard our ships. After checking in, you can change your payment method online, at the check-in counter on your sail day, or onboard at Guest Relations. Do you offer accessible Cruisetours in Alaska? Started October 12, 2018, Copyright 19952023 The Independent Traveler, Inc. Government Issued photo identification card, U.S. Government Issued Birth Certificate (original), U.S. For your protection, we require that your passport expiration date not occur within six (6) months of the sailing termination date. Yes, please notify us at least 30 days prior to sailing if you will need distilled water and an extension cord. The park decides where we will be going, how long we will stay at each island and what activities or shore excursions we are allowed to partake in. 1 year ago. Are kids programs offered while the ship is in port? A re-sealable plastic bag to prevent water damage to cameras and other items of that nature. Go beyond your stateroom to worlds unknown, whether its your first time watching the skyline fade behind you from a cruise ship or first time exploring a gym at sea. If you do not possess the proper documentation you may be prevented from boarding your flight or ship, or from entering a country, and you may be subject to fines. Last minute cruises are cruises leaving in the next 90 days. Guests can put their bags out the night before the same way as other cruisers, but the luggage will have special tags. For your convenience, we have the form in several languages, please select from the list below: Can I still purchase photos taken on my sailing's Cruise in Review video post-cruise? Removal from ship at the next port of call. You may purchase a Drink Package up to 72 hours before you sail, online at Celebrity Cruises Cruise Planner. What is the minimum age for infants on board? website:Starboard Cruise Services. Will I be downgraded? Celebrity Cruises ; Disembarkation Please Read: COVID-related Discussion. They wake you up with a bugle at 5am, line you up on deck, throw your luggage at you and run you off the ship. Cruise love About Celebrity Apex. Extend Your Stay guests must leave the ship by the time of the muster drill. Apex launched in March 2020, but the pandemic meant it all had to be done virtually, her first sailings were postponed and she finally set sail in summer 2021. Could I take my winnings in a form of a check? We are celebrating a special event onboard. What languages are available for check-in? Followers 0. f 305-430-6050 Will guests who booked onboard be allowed to convert their booking toAll Includedand keep their onboard booking benefit? The Fitness Center will provide guests with a minimum of 4 complimentary classes daily, ranging from body strength, cardio circuit classes, guided meditation, and breathing. Its your time to shineyour way. Your ship may arrive back in port at 6 a.m., but it then has to be cleared by customs officials . You will receive a USB drive with all purchased images as part of this special program. Keep in mind that checking in for cruises isnt the same as checking in for a flight. For countries currently listed on the U.S. Government website that are participating in the Visa Waiver Program, please visit the Guests who apply electronically will be required to present their ESTA authorization approval receipt in order to board the vessel on applicable voyages. At border control, you may be required to show a return or onward ticket, demonstrate that you have sufficient funds for your stay and may also be required to join a separate queue from EU, EEA and Swiss citizens. Virgin Voyages has been ranked based on an expert evaluation of the line's level of luxury, as well as an assessment of user reviews and health ratings. Please note the ability to accommodate guests with special needs aboard the vessels in the Galapagos Islands is limited. last port we arrive in Mumbai on Sunday, 12/10, overnight in Mumbai until Monday, 12/12. Eden, Australia. The requirements described below are required by government regulations and policies. *Available on Edge Series and Revolutionized ships. Potentially hazardous food and/or food that requires refrigeration. ***Other destinations, such as Alaska, offer a variety of tours where accessible transportation may be secured upon request basis only. You should also check when your passport was renewed.If you renewed a 10-year adult passport before it expired, extra months may have been added to its validity. Grab some al-fresco bites by the pool, or head to the buffet for a variety of options. Check your Celebrity Today to find out about gaming tournaments on board. If you would like to transfer your reservation to a travel agent, please completethis form. Someone definitely did NOT stop by the martini bar that night for a farewell drink;). Request assistance once you arrive at the pier or contact us prior to your cruise so we may prioritize your assistance. Neutral-colored clothing is advised due to possible presence of insects. Check Celebrity Today for the schedule. COVID has changed the assembly process, so getting off still needing an elevator may be slower. Covid-19 Travel Requirements Covid-19 Travel Updates and FAQs To ensure you do not forget any personal items of value, we suggest leaving them in the. What are the ADA accommodations for The Spa and Fitness Center? Can guests of The Retreat invite friends and/or family members to The Retreat Lounge? Guests with mobility disabilities are offered quicker processing at the pier. Disembarkation. Children must be fully potty trained (no diapers or pull-ups) to participate. Guests 16 years of age and older will have full gym access between 6am to 10pm daily as well as a diverse range of complimentary fitness classes. Do You Use Certified Guides And Naturalists? While dressier than Smart Casual, Evening Chic is intended to be less dressy than Formal attire. Unless you have an exceptionally close flight I don't recommend it. The country of Ecuador uses the US dollar. RequestCelebrity Select Anytime and reserve a specific dining time every day. All sailed guests over the age of 18 who have provided us with their email address will now receive an email invitation to participate in an online survey on the day of departure. 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