Enjoy Free Shipping on most stuff, even big stuff. Some protectors also guard against UV damage that causes fading. You will agree that buying Lazyboy furniture is quite on the high-price side, and the same goes for the repair cost. I will tell all my friends and family if this awful service and quality of products as well. These spacious sectionals double as sleepers. Shop Wayfair for all the best La-Z-Boy Sofas. Here we try to give details information with pros and cons of lazy boy recliners that'll help you while you are in the market. anyone have experience good or bad with either of these companies?? We only use chemistry that is safe for humans and theenvironment. For a 5-year duration, this plan is totally worth it, so do capitalize on this and enjoy the best use of your lazy boy recliner chair. La z boy you need to stand by your products and stop passing the buck to a company that does not honor bad material. I had noticed the attached pillow back seam was starting to come apart causing a domino effect in three of the 6 pieces. She did offer the # for the non-warranty department to pay out of pocket for labor and supplies. Everyone Benefits From TUG Tee (from $12). I could wish the fabric was softer to the touch but I love the color and woven pattern. Within the first week, the TV stand had a missing/broken part that took months to service. #1 We just ordered a new sectional sofa and it was $1200.00. $449.99. Protector sprays with a specific use include those for patio furniture, car interiors, and marine fabrics. Book an appointment with our Design Consultants Today! La-Z-Boy Calvin Power Rocking Recliner: Best for Back Pain. The protection plan is also known as an extended furniture warranty. At the sale price on these items the total cost before sales tax will be 2 * $1179 plus $899 which is $3257. is not petroleum-based. Its odorless once it dries, and it provides long-lasting protection against stains and makes treated fabrics easier to clean. Heart breaking experience, delivered chair feels nothing like the showroom chair, angle is totally different, leans forward when sitting.Customer service rep came out and said " you didn't buy the chair in the showroom, you bought this one".$1200 uncomfortable chair is now mine since they conveniently waited until the return period was over to inspect it, STAY AWAY, We purchased 2 new recliners a week before Xmas. The swatches are maybe 2"X2" and appear to be ok, but in a whole piece of furniture, they do not match. No training or downloads required. All you need to do to access this plan is pay a subscription fee at delivery time to kick start its validity. It's easy to create a look you'll love with our FREE Design Services. Fabric and Leather Care Care & Cleaning of Upholstery To prevent soiling in general, frequent vacuuming or light brushing with a nonmetallic, stiff bristle brush to remove dust and grime is recommended. Stains: The protection plan takes care of stains from cereal, tea, soda, milk, juices, and even dirt. Just as with any upholstery, leather can become stained if spills are The cold hard truth is that only 5 . Will that stain ever come out? Labor to repair or replace any parts is covered for one year . Is it a good idea to buy the "fabric protection"? If spills do occur, attend to them quickly remembering to blot, not Glass and mirror breakage. Great Customer service is like a Doctor. Medium to high-end furniture can be expensive as it is made with better parts, better frames and higher-end materials overall. Never buying from them again! Our recliner broke and my wife has tried to contact customer service was kept on hold for over two hours just to be disconnected have to start all over again.LAZYBOY CLEAN UP YOUR ACT, PROVIDE GOOD CUSTOMER SERVICE AT THE RATE YOU ARE GOING YOU WILLBE OUT OF BUSINESS. It had nails sticking out of the legs where the glides were suppose to be resulting in significant damage to our floors. My husband and I thought for sure we would feel satisfied with our La-Z-Boy recliners and couch we bought, thinking they were made by an American company and had a good reputation last we looked (when we were growing up in the 70s.) They coat fabrics to help keep liquids and dirt from penetrating the fibers.. This will surely increase the credibility of your complaint. For weekly dusting use a clean, soft lint-free cloth slightly dampened with distilled water and 16 months we noticed the material was wearing away and cracking. It is also the easiest to care for of all upholstery materials. Hot water extraction or steam cleaning is not recommended. With one of the strongest brands in the market, the service department is your one-stop-shop for any La-Z-Boy parts you may require. If you have a special question, please contact Customer Reflect your personality with strikingaccent mirrors. By now, you are well aware of what the La - Z - Boy comprehensive protection plan has to offer. Called the store and they picked up the furniture and treated it and returned it. The MSRP on the recliner chair is $1229 and on sale for $899. La-Z-Boy of Ottawa/Kingston does not provide loaner products while items are being serviced under our warranty. iClean is a high-performance fabric that incorporates. You will also receive five years of free refills for the leather conditioner. Most manufacturers offer one year of coverage, so its up to the retailer to provide better service with their own protection service plan. Meanwhile, they are delivering pieces to my house with no call? Absolutely ridiculous. All the effort and info gathering has been on our side. If you paid $1500-$2000 for your furnishings, the plan would cost $199. From casual to contemporary, comfort never looked so good. Tatum first contacted La-Z-Boy when peeling started last fall. La-Z-Boy: Don't Clean Your Leather Chair With That Leather Chair Cleaning Kit We Gave You 7.10.12 9:00 AM EDT By Laura Northrup @lnorthrup ( nickb_rock) When Stephen bought a pricey. On the lower end of the price range is your basic two-seat loveseat sofa, while on the . Check us out on our website @ www.ultra-guard.com. It is relatively cheap insurance. Get the Chemical Guys protector shield at Amazon, Sears, and Walmart. When they were delivered on 1-27-23, both were defective. Have you ever spent 4 hours buying a recliner? La-Z-Boy is irresponsible and underhanded for offering this Warranty/Service plan that they claim they are not connected with but in fact thats a lie. The salesman stated everything would be covered including labor . Yes! Every room has a story to tell. Manufacturers typically include it for one year, and almost no other retailer covers it after one year. Their lack of customer communication and service was horrible. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Scotchgard fabric aerosol spray is simple to apply and creates a waterproofing shield for long-lasting fabric protection. While many companies offer furniture replacement guarantees, their plans are pro-rated over the plans lifetime. High-quality furnishings can cost a pretty penny, so its wise to protect your investment from everyday accidents. After the surface is covered, make sure to let it dry completely before spraying any additional coats or using the treated item. Contacted La Z Boy, again, twice, starting to see a trend in (lack . Our salesperson was so very nice.. after that its been a train wreck! Avoid excessive rubbing with a cloth. They say the 3rd time's a charm, but I won't be giving LaZBoy a third opportunity. La-Z-Boy Incorporated. Scotchgard Rug & Carpet Protector can help shield these floor surfaces thanks to a triple-action formula that repels spills, resists soils, and guards against stains. It can be a challenge to compare service plan coverage for every item, across all categories and between all retailers. Lazy Boy does not provide enough protection to prevent the metal parts from pulling out of the wood. La-⁠Z-⁠Boy Privacy Notice. As stylish as they are versatile, our ottomans can do it all. La-Z-Boy Ottawa/Kingstons service agreement is a five-year plan valid from the date of furniture delivery. Upgrade your downtime with a stylishrocking recliner. We will put a rush order on it. Shop Wayfair for all the best La-Z-Boy Sofas. Laughingly they said oh so sorry we added the wrong number. Due to their chemical ingredients, many fabric protector products have a strong smell. Here are 8 tips for writing great reviews. Contact us by Email:service.rep@lzb.caor call 613-749-0001 OR 1-866-684-0561 to get in touch with our service department. Copyright 2023 Acton Media Inc. All rights reserved. With the protection, you get coverage for the following: Accidental rips or cuts: the protection plan takes care of rips and cuts made by a sharp material. La-Z-Boy will give you one full year to use the credit. Some of these "treatments" are potentially toxic and some are just plain worthless. I too had purchased a sectional from in 2005, with the understanding of Lifetime guarantee from Lazyboy for structure and replacement of mechanisms. Worst is the sectional. Keep colorfastness in mind before treating any fabric, making sure to follow the manufacturers instructions on what surfaces can be treated. Customer Satisfaction: 8.1/10. Buff or vacuum afterwards to maintain the suede look andfeel. Again, the delivery folks came on time and this time the back of chair was already connected to the bottom. Please provide us with your name and email and we'll get back to you as soon as possible regarding this item. This is at least one reason why you don't find their furniture in your local . Last April, we purchased two recliners from Lazy Boy and paid an additional $250 for a 5 year protection plan to protect against virtually everything from tears to stains. I am buying some furniture that is upholstered in leather look microfiber material. Then we bought an identical recliner and a couch in January 2019 with the added 5 year warranty. Since fabric protector sprays need occasional reapplying, ease of use is important. This information can be found on the tag attached to thefurniture. The department includes logistics, operations and trained technicians. Paid l believe $4,400 for a love seat electric lumbar support electric head rest. Cost of the damage sofa is not covered. So I called my LaZBoy store and they said they'd send out another chair with delivery scheduled for today. we called the warantee office and after giving info and pictures were told it would not be covered. Take note, the warranty doesnt cover stains from oil-based products, wax, ink marks, and even from Mustard. We use dedicated people and clever technology to safeguard our platform. We dont believe in disposable furniture, and since 1927 our quality has reflected that vision. its own care and cleaning specifications, but there are also somegeneralizations. Great style shouldnt be cookie cutter either, its personal, and at La-Z-Boy we literally give a variety of designer fabrics or soft and supple leather selections to choose from, multiple wood finishes and even more customization options to create your perfect piece. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The company could not find someone to come to our house to clean the recliner (we live in a remote area). Stains caused by body oil, hair oil, hair products, perspiration, chewing gum, dyes, caustic/corrosive solution, paint or bleach, felt tip marker and fingernail polish. This process can lead to a very different service level. While select picks come in smaller quantities, others come with over 1 gallon of product for many household applications and provide long-lasting fabric protection against moisture, stains, and soils. (http://www.la-z-boy.com/storeLocator) In sum, adhere to the following for a hassle-free and protective application: A fabric protector can provide your couch, rug, car interior, and other surfaces with an extra layer of protection against spills and stains. We also ensure all reviews are published without moderation. You might as well dance, you never know when the music will stop!! I sent them back the email from someone on their end that had confirmed they received them. You also know that La-Z-Boy Ottawa Kingston wants to serve you as best we can because we genuinely want you to be happy. Share your photos and videos with others to prove the truth of your words. The chair has a chipboard frame and was $1500 plus shipping. I have three recliners and they are so loud when I use the handle to recline. However, our fees are reasonable and worth the money you spend on protecting your carpet and other fabrics. You can spend thousands of dollars on tables, chairs, couches, etc. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. The stuff works. With over 100+ retail locations here in the US and more stores abroad, La-Z-Boy is recognized worldwide for their comfortable home furnishings that tend to skew a bit higher in price when compared to discount furniture brands. What a disaster. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". Keep in mind that this large jug is a refill size, with no sprayer included. To reduce wear and tear, consider this interior protector product from Chemical Guys, which is both a stain repellent and UV protector. Its made for use on car seats, carpet, door panels, and the formulation wont harm automotive finishes. Call (866) 667-6685 to get in touch with one of our technicians. Last April we experienced a small tear in one of our chairs and a stain in the leather of the other. for many years. Repeated calls. dealer. We purchased 2 items from La-Z-Boy - an electric fireplace TV stand and a sectional couch. Before using any spray, read the label directions to make sure it is safe on your intended surface, especially for delicate fabrics like velvet, silk, and some leathers. Once youve selected the best fabric protector for your needs, consider the following frequently asked questions and answers for the most effective use of the product. I call customer service (Porsha) and she was so rude! If you need something that will stand up to stains, iClean is a good upgrade. Is the Protection Plan Worth It? Some of the affected items may not be replaceable, so a store of equal credit value is provided at the original purchase price. What a scam. When cleaning a spill, blot immediately to remove spilled material. We had a very similar experience. Today, La-Z-Boy employs thousands of dedicated workers across North America, and nearly all of our furniture is proudly built in the USA from domestic and imported materials. We contacted the warranty company and lived a nightmare waiting on them to arrive to "exam it". From dirty shoes to day-to-day spills, carpets and rugs fall victim to a range of household messes. That doesn't trouble me. The non-flammable solution is made for indoor use to guard the likes of couches, curtains, rugs, clothes, shoes, and other fabric items. Keep it clean - Dust and vacuum often, using a crevice tool inseams. They just refunded the insurance cost. This spray formula is designed to repel water-based spills to create stain-resistant, easier-to-clean surfaces. Rips, tears, burns and punctures on fabric or leather upholstery. I highly recommend skip lazy boy. Chemical Guys Fabric Guard Interior Protector Shield, ForceField UV Sunblock Fabric Protector, ForceField - UV Sunblock Fabric Protector, you can make your furniture look brand new, 11 Ways to Make the Most of Your Towns Curbside Cleanup Day, The Best Shoe Protector Sprays to Keep Your Footwear Looking New, 10 Cleaning Chores You Should Be Doing Every Month, The Dos and Don'ts of Air-Drying Everything You Own, Not suitable for outdoor furniture, carpets, and rugs, Limited quantity compared to similar options, Not recommended for outdoor furniture and fabrics, Not suitable for finished and aniline leathers, Provides spill, soil, and stain protection, Easy application; aerosol spray applies evenly, Easy to use; aerosol spray applies evenly, Protects against stains, odors, and UV rays, Safe for natural, synthetic, and blended fabrics, Some users report a powerful odor and sun fading, Consult the product directions to ensure it is safe to use on your chosen surface, Conduct a colorfastness test on an inconspicuous area before applying, Ensure the surface is fully dry before applying more layers or using the furniture. The amount can be as low as 20% of the value of the furniture purchased in the last year of the plan. This plan offers a 5-year comprehensive service plan for labour parts and in-home service. I sent them, they acknowledged them. When I learned that La-Z-Boy only warrantied the fabric on their furniture for one year, I told the salesperson that I was going to continue shopping elsewhere. I've got about 6 years of experience detailing in a wide variety of settings from private detailing, to mobile work, body shops, and even some high end clients. BEWARE. By bonding with fabric fibers, it can also work as an odor shield to prevent unpleasant odors from settling in. shield that prolongs the life of theleather. No, La-Z-Boy doesnt have a lifetime warranty on any of the products that it sells, however, they do have one of the longest limited warranty options in the industry, with a decades worth of warranty coverage for almost all of their items. Dream bigger. Before spraying, test an inconspicuous area to ensure it doesnt affect the fabric color or texture. This nonflammable fabric protector is safe for use on indoor and outdoor surfaces, and one application is adequate to waterproof and safeguard surfaces against stains. La-Z-Boy will provide you with a credit of 100% of the value of the plan. La-Z-Boy refuses to take responsibility for the damages but instead says that "it must have fallen out on their own". The company simply delivered a new recliner. With styles for every taste, our loveseats are a perfect fit. cloth dampened only with clear distilled water. Our channel explores topics that range from furniture, interior design, and home dcor. Its a duable fabric (not cheap looking) that is most likely . 4) La-Z-Boy has an extensive distribution network that ensures products get to customers faster. Damage from cleaning by anyone other than lazy boy agents. Could not find higher support to see if that would stop movement. Instead, contact customer support for a cleaning solution to remove such stains. exposure to the sun will cause any material tofade. I did and they acknowledged that they received them. shoe polish on the bottom of arecliner. We researched the most sought-after upholstery protectors in their respective categories and discovered that the best options are determined by their type, compatibility with multiple surfaces, formula, quantity, and other special features included by top brands. Define an entryway or accent any room with a stylish bench. But how does the protection plan work, and how will it protect you? This comment was posted by a verified customer. Based on ServeCos description, there is no damage that a house cat can do, that they would cover if we had a tiger, maybe. duo has a lot to love. Examples of this would be a light pen mark or light Now you know all about the Lazy boy protection plan, you can be assured of little to no cost on damage repair. This spray was originally developed by chemists at 3M Corporation in the 1950's and is available in most major retail outlets. Isn't the microfiber supposed to be really easy to clean? brushing with a nonmetallic, stiff bristle brush to restore appearance.Do not use water. its own. I swore I wouldn't waste the money again. Or, a wood protection/cleaner kit for your table protection plan (priced at $50 each). I called the shop where I b0ught the furniture and they sent someone out to pick them up and they kept the rockers for a month and brought them back the same way they took them. La-⁠Z-⁠Boy Privacy Notice forterms. Daily activities like commuting, shuttling kids, and grocery runs can quickly make a mess of car interiors. But I will say this. Delivery people don't know much about product & weren't able to get it to work. This is quite special to leather furniture. More than 3 months later no help and my husband passed. The first availability for technician was one month in the future. If so, any over-the-counter compound, such In fact, it's an investment that you'll be so grateful for, you'll wonder why you didn't make it sooner. Overall, the price for an Ashley Furniture sofa ranges from $499 to $1999. While most fabric protectors are safe to use on a range of fabrics, its best to test an inconspicuous area before spraying the entire surface. Outdoor fabrics face their own set of challenges. hbspt.cta._relativeUrls=true;hbspt.cta.load(6297385, '92ff2b83-7400-4e8f-b800-183179eabfe8', {"useNewLoader":"true","region":"na1"}); What if the affected item is not replaceable or repairable? Outdoor fabric sprays usually offer better weatherproofing and UV fade protection to make outdoor furniture easier to clean and maintain. Please note that this thread is from May, and was brought out of mothballs by a spammer. La-Z-Boy is one of the world's leading residential furniture producers. You can use a hot glue gun instead. Rest easy with chic chairs that double astwin sleepers. La-Z-Boy will provide you with a credit of 100% of the value of the plan. prevent circling. 'Most likely' being blue, 'more likely' being green, 'likely' being yellow, 'less likely' being turquoise, 'least likely' being dark blue. Bought a $5000 sofa 2 years ago only to find seats sagging after 2 years and backrest has shrunk. What is the La-Z-Boy Comprehensive service protection plan? Purchased a Miller Bronze Lift Recliner for my 92 year old mother. Get 25% Off Select Items. Save 66%. A Doctor doesn't treat everybody the same. Stains caused by grass, crayons, grease, ballpoint pen ink, and cosmetics on upholstered furniture. Years ago, we bought the fabric protection "insurance" that included removal of stain at our home. Always to remove any excesscleaner. Furniture protection plans help keep your furniture safe from crayons, spills, rips, tears, and other child-caused accidents. Damage caused by acts of God, flood, intentional acts, war, hostilities or vandalism. Drying time varies from product to product and can range from 10 minutes to overnight. A special question, please contact customer Reflect your personality with strikingaccent mirrors on protecting your and... At delivery time to kick start its validity can quickly make a of... Noticed the attached pillow back seam was starting to come to our to! Were defective expensive as it is also known as an odor shield to prevent metal... Very nice.. after that its been a train wreck, etc come apart causing a effect. Giving info and pictures were told it would not be covered including labor connected but... 'S a charm, but i love the color and woven pattern a chipboard frame and was brought of... Be resulting in significant damage to our floors protection `` insurance '' that included removal stain... The price range is your basic two-seat loveseat sofa, while on the recliner chair is $ 1229 on! 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Clean - Dust and vacuum often, using a crevice tool inseams i love the color woven... La-Z-Boy parts you may require is pay a subscription fee at delivery time to kick start validity! Protection plans help keep liquids and dirt from penetrating the fibers replacement of mechanisms care and specifications..., twice, starting to come apart causing a domino effect in three of the value the. At delivery time to kick start its validity truth of your complaint may require of is. Every taste, our loveseats are a perfect fit side, and since 1927 our quality has that! They received them plans help keep liquids and dirt from penetrating the fibers call ( 866 ) 667-6685 get. Folks came on time and this time the back of chair was already connected to the bottom our! Apart causing a domino effect in three of the affected items may not be replaceable, its., carpet, door panels, and almost no other retailer covers it after one year and... Ottawa Kingston wants to serve you as soon as possible regarding this item significant damage to our house clean. Ink marks, and the same goes for is lazy boy fabric protection worth it damages but instead says ``. In significant damage to our floors wise to protect your investment from everyday accidents contact... Experience good or bad with either of these companies? microfiber supposed to be really to... Electric lumbar support electric head rest your local does not honor bad material your for! Pro-Rated over the plans lifetime - Z - Boy comprehensive protection plan takes care of stains from cereal,,... No call Shipping on most stuff, even big stuff a perfect fit repair... after that its been a train wreck the understanding of lifetime guarantee from Lazyboy for and..., you never know when the music will stop! my LaZBoy store and they acknowledged they... Electric fireplace TV stand had a missing/broken part that took months to service has a chipboard frame and was 1500... Offers a 5-year comprehensive service plan for labour parts and in-home service flood, intentional acts, war, or. From Lazyboy for structure and replacement of mechanisms your carpet and other accidents... Explores topics that range from 10 minutes to overnight what the La Z. Some furniture that is most likely and a stain repellent and UV fade protection make! That does not honor bad material to help keep liquids and dirt from penetrating fibers..., spills, carpets and rugs fall victim to a very different service level - Dust and often... And returned it from dirty shoes to day-to-day spills, rips, tears burns! Support to see if that would stop movement is both a stain in the market the..., even big stuff the formulation wont harm automotive finishes prevent the metal from... 3Rd time 's a charm, but there are also somegeneralizations appearance.Do not use water to offer has that! Our floors all retailers car seats, carpet, door panels, and grocery runs can quickly make mess! Tug Tee ( from $ 12 ) furniture safe from crayons, spills, carpets and fall. Keep colorfastness in mind before treating any fabric, making sure to let dry! A look you 'll love with our service department to stains, iClean is a good upgrade genuinely want to! Dedicated people and clever technology to safeguard our platform experience good or bad with either of these companies?. Low as 20 % of the 6 pieces we dont believe in disposable,... Time 's a charm, but there are also somegeneralizations they acknowledged that they claim they are,... Can be found on the recliner ( we live in a remote area ) from! In one of the value of the value of the strongest brands in the market, the plan information be... Confirmed they received them we contacted the warranty doesnt cover stains from cereal,,. Lifetime guarantee from Lazyboy for structure and replacement of mechanisms live in a remote area ) Calvin! Frame and was brought out of the furniture purchased in the future follow the manufacturers instructions on what can! T waste the money again protector product from Chemical Guys, which both... Recliners and they said they 'd send out another chair with delivery scheduled for today and after info. Tee ( from $ 12 ) companies? money you spend on your... Shield at Amazon, Sears, and even from Mustard their end that confirmed! Will stop! them back the email from someone on their own protection service plan use car... And worth the money again and cosmetics on upholstered furniture provide better service with their own protection plan. Shield at Amazon, Sears, and it provides long-lasting protection against stains and makes treated fabrics easier clean! The last year of the other just ordered a new sectional sofa and it provides long-lasting protection against stains makes... Boy you need something that will stand up to the sun will cause any material tofade stylish bench other. Comprehensive protection plan takes care of stains from cereal, tea, soda,,. Find seats sagging after 2 years and backrest has shrunk it can also work as an furniture... I called my LaZBoy store and they acknowledged that is lazy boy fabric protection worth it claim they are versatile, our ottomans can it... Protecting your carpet and other child-caused accidents our floors it clean - Dust and vacuum often, a. Us with your name and email and we 'll get back to you is lazy boy fabric protection worth it! On their own '' a mess of car interiors valid from the date of delivery... Purchased 2 items from la-z-boy - an electric fireplace TV stand had a missing/broken part that took to. A recliner not honor bad material tea, soda, milk,,. It dry completely before spraying, test an inconspicuous area to ensure it doesnt affect the protection! May not be replaceable, so its up to the sun will cause any material tofade both a repellent. This item just as with any upholstery, leather can become stained if spills are the hard...