Please refer to our returns policy page for more information. Subject to the terms set out below, you may earn credit for use on this Website by referring a new customer(s) to us through our referral scheme by sharing the referral link and/or referral code we provide to you (the Referral Scheme). Your goods will be cleared for customs purposes in one of the following clearance countries: 2. I have paid for an order using a Gift Voucher. We pride ourselves in providing a broad selection of products at exceptional . We take all complaints seriously and are committed to protecting our valued customers. France (for addresses in France, Austria, Bulgaria, Croatia, Czech Republic, Estonia, Greece, Hungary, Italy, Latvia, Lithuania, Portugal, Romania, Slovakia, and Slovenia), 6. and, in specific circumstances, to transfer your personal data to another a. Otherwise youll need to enter the details manually. The conclusion of a contract between you and us will take place when we (i) debit your credit, debit card or PayPal account or (ii) dispatch the goods to you or commence the services, whichever is the later, at which time we shall send you an e-mail confirming that the contract has been concluded ('Dispatch Confirmation'). to reattempt to process payment within 48 hours. It has not been transferred outside the THG group. processing was based on your consent which you have withdrawn. Our Delivery Information page can give you more information and timescales. If you do not agree to these Terms, please do not access nor use the Website. Once your order has been dispatched you can find the latest status of your order by clicking here. Have you checked for any delivery cards? At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. Once you place an order, the payment will show in your account as pending until we send the products to you. Click on the cart icon at the top of the page and you'll be able to see the item(s) you have in there so far. The winner's name will be selected in a random draw, after the closing date, from all correct answers received. You agree to indemnify Myprotein for all claims brought by a third party against Myprotein arising out of or in connection with a breach of any of these warranties. c. You grant us a right to use and display the Content, in any media, worldwide, for any lawful commercial purpose, in original or edited form, including without limitation: on our social media accounts, websites, blogs, digital displays, advertising (organic and paid), and generally in the promotion of our products or services. Discount applied at basket, excluding free gifts and other promotional items. Any item bought from October 18th 2022 can be returned up until January 15th 2023. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. Once your order has been dispatched you can find the latest status of your order by. Skip or cancel any time We'll send you a reminder before each delivery. Your account will show any previous orders youve placed. If the Referee has clicked through your referral link the discount code will automatically be applied at checkout. Whatever your goals, we're here to support you and help Fuel Your Ambition. All orders have to be placed through your online account but theyre more than happy to jump right in and do it for you. What do I do if I have ordered the wrong item? What should I do? This is not common and we want to resolve this as quickly as possible for you. Alcohol is not added directly as a raw material into any of our products; however some flavourings and colours are based on alcohol preparations. In performing these checks personal information provided by you may be disclosed to a registered Credit Reference Agency which may keep a record of that information. The original expiry date will still apply. Credit will remain present on the account for 7 days from the time it was applied, Price Beater applicable to products after the promotional discount/offer has been applied to the products. This can take 3-5 working days from the date we receive the return. Are you shipping from outside the UK now? Returns for consumables and non-clothing items must be raised via our customer service team who you can reach by clicking hereYou can read our extended Return Policy below for full Terms & Conditions. Don't worry, you can try and cancel the item in your account. 10% 15%. Your new card details will be saved once your order has been placed. By using the Website you agree to be bound by these Terms and authorise us to transmit information (included updated information) to obtain information from third parties, including but not limited to, your debit or credit card numbers or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions. We are SPEND & SAVE! We'll Do The Rest. If you are participating in the Referral Scheme, you will be unable to participate in any affiliate schemes, cash-back offers and/or any other promotions of this nature. You can choose to cancel individual items or the whole order. pace at which THG has grown and advanced over the years and the successes weve What is the biological value of your Whey Proteins? We reserve the right, however, to change prices at any time without notice to you (save that any changes will not affect orders in respect of which we have sent you a Dispatch Confirmation). Our BCAAs are obtained from different sources depending on their diet suitability and ingredients. In the unlikely event that the price shown on the checkout page is wrong, and we discover this before accepting your order in accordance with clause 9, we are not required to sell the goods to you at the price shown. Click Cancel. Otherwise, in the country in which your address belongs. If we are informed of any inaccuracies in the material on the Website we will attempt to correct this as soon as we reasonably can. This means that next time around you can order your favorite supplements with ease. Use the enter key to expand submenu items. There are no price changes as a direct impact of Brexit. h. You will indemnify and keep us indemnified in full from and against any and all liability, loss, damages, injury, costs and expenses (including increased administration costs and reasonable legal expenses) awarded against, or incurred or paid by us as a result of or in connection with the Content, including without limitation for breach of intellectual property, data protection, privacy, image, performance, or publicity rights. Your data was The item I ordered is out of stock. Whether it's adding size, toning-up or losing weight. There's no need to worry, we're DPA- compliant meaning we care about keeping your details safe. 3. Post Your Return Proceed through the portal and you'll be given the option to choose a carrier to fulfil your return. If your delivery address is within the United Kingdom, no additional taxes will be charged to you. l. We will process personal data included in the Content or otherwise provided to us in connection with our use of the Content in accordance with all applicable data protection laws and our website privacy policy. We provide a self-serve option so that you can process your return quickly and easily. We reserve the absolute right to disqualify without notice any entries to any competition which we consider have used improper technical means to enter and/or we believe is fraudulent. Please refer to our Privacy Policy page. As always, if you have any additional questions then please contact our Customer Service team who will be happy to help. Answers will be entered upon submission. You may choose to subscribe to a subscription plan through the Service. We're sorry to hear your code isnt working! Who WAS the controller? You acknowledge that any automated acknowledgement of your order which you may receive from us shall not amount to our acceptance of your offer to purchase goods or services advertised on the Website. disable any user identification code or password we have provided to you, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms. Vegan BCAAs are sourced from fermented carbohydrates (such as corn), non-vegan BCAAs on the other hand are available in synthetic and non-synthetic form, with the latter deriving from naturally high sources of BCAAs (animal feathers). This current time I accidentally placed a wrong order and tried to cancel immediately, however it was declined for some reason, then . Still having problems? Our quality. The Best Myprotein UK discount code is 'ZERMATT'. I havent visited your site/shopped with THG for a very long time. By accepting these terms, you consent to us appointing a designated carrier to act on your behalf as described above, and that the designated carrier is acting solely for you as your customs direct representative. Once youve logged in youll see each individual order that youve placed with us. What is the amino acid profile for X product? What should I do? Ideal when on a plantbased diet, it contains 90% . What happens if I am not at home to accept my delivery? Myprotein Arab Emirates. PAYDAY SALEUP TO 80% OFF | USE CODE: SALE. What do I do? You cannot use your Gift Voucher in conjunction with any other discount code. be circumstances where we are not able to comply with your request. 50. Once your order has been processed and we have taken payment, you will be emailed the electronic Gift Voucher code to the email address where your order confirmation email is also sent. The Website is provided on an 'as is' and 'as available' basis without any representation or endorsement made and we make no warranties, whether express or implied, in relation to it and its use. Impact Whey Protein. Why do you still hold my data? Please note that due to hygiene reasons, underwear and face masks are non-returnable. attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. When Enjoy an EXTRA +5% OFF your first order! e. All orders are subject to availability. We accept no liability where you provide an incorrect delivery address or where you fail to collect the products from the delivery address which you specified. Need some more help? So that we can look into this for you, please contact us to tell us more. Are my personal details safe if I create an account? Shipping to other countries may still incur a charge. We will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the Website. A brief summary that details the actual complaint. The Myprotein Gift Voucher can be used to buy any item sold by www.myprotein.com. To receive a refund or a replacement, you must inform us that you have not received your item within 21 days from the day on which you received an email from us confirming that the item had been dispatched. n. We also engage data providers or service providers to assist with the processing of personal data, including Qubeeo Limited t/a StoryStream, located in the UK, who provides content curation, hosting, showcasing, and analytics services. You can contact them through your account. The best Myprotein UK discount code available is ZERMATT. Before re-entering any card details you'll need to make sure that the expiry date and billing address are correct. Once youve got all your items in the basket, then add your code in the box marked 'Got a discount code? We want you to be able to order and receive the products you love effortlessly, so we'll always aim to let you know if an item is out of stock. f. You agree that you do not have any right to review, approve, or object to our use of your Content or advertising copy, or to be identified as the author/creator of the Content. Please accept our apologies if you have received an item that is damaged or faulty. If you've done all that and still can't fix the problem then please contact our Customer Service team who'd be happy to help. It has been used 61 times. . 2023 The Hut.com Ltd t/a Myprotein.com is an Introducer Appointed Representative of Pay4Later Limited, trading as Deko, which is authorised and regulated by the Financial Conduct Authority (FRN 728646). If you do need to report your order as lost then please contact our Customer Service through your account. some instances, the controller may have been a specific entity within THG. Can I place an order to a different address? Sign Up Facebook; Twitter; YouTube; Instagram; Tiktok; Help and Information Myprotein can confirm that your shopping experience will not be impacted, and you will be able to continue to place and receive orders as usual. I have forgotten my password. For the avoidance of doubt, any credit generated from the Referral Scheme may only be spent on the Website and neither you nor the Referee is entitled to receive any payment of any kind in respect of the credit. This Returns Policy was last updated on 19/03/2019. If not then select the order that you wish to cancel. Subscribe my channel for more videos like this..Keep supporting. update these Terms from time to time and any changes will be notified to you via a suitable announcement on the Website. Returns 46. Once received, we'll refund the amount for the returned goods and send you a notification via email. All trade business is supplied on an ex-works basis. 25%. 4. How do I make a change to my order? If the goods ordered are not available, you will be notified by e-mail (or by other means if no e-mail address has been provided) and you will have the option either to wait until the item is available from stock or to cancel your order. fulfilling an order, we have to keep certain We only keep data for as Please note that it is not a mandatory requirement to provide this information on our website, however where this information is not displayed Myprotein will look into external testing procedures to obtain based on demand. We will not be liable for the privacy practices or content of such websites nor for any damage, loss or offence caused or alleged to be caused in connection with, the use of or reliance on any such advertising, content, products, materials or services available on such external websites or resources. At Myprotein, our aim is to fuel the ambitions of people across the world making the best in sports nutrition available to everyone, whatever their goal. We researched this on Aug 3, 2021. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998. 2. card payment is not processed successfully for any reason, we reserve the right Myprotein's return policy states that the customer has 14 days to cancel their order which starts on the day that the item has been received. (a) Subject to clause 14(b), if we fail to comply with these Terms, we shall only be liable to you for losses that you suffer as a result of our failure to comply (whether arising in contract, tort (including negligence), breach of statutory duty or otherwise) which are a foreseeable consequence of such failure. We always try our best to answer all queries within 1 working day. You acknowledge that we cannot guarantee and cannot be responsible for the security or privacy of the Website and any information provided by you. We allow you to use discount codes strictly on the terms and conditions upon which they were issued which, amongst other things, may include terms relating to your eligibility to use them and a maximum order value. Don't worry, you can cancel the order up to the point of entering our warehouse process by accessing your order in your . If you want to remove an item completely then click the x button. Gift Vouchers are valid for 12 months from the date of purchase. Where you have purchased the goods or services as a consumer (i.e. The prize cannot be exchanged, refunded or transferred. Don't worry, if your order cannot fit through the letterbox or requires a signature then you should receive a calling card. We are now pleased to be able to offer Myprotein to the USA. Use the tab key or shift plus tab keys to move between the menu items. What is the difference between impact whey protein and impact whey isolate? We want to resolve the matter. MYPROTEIN | Sports Nutrition & Clothing | Sports Supplements. MARCH KICK-OFF SALE!40% OFF SITEWIDEUSE CODE: SAVE40. For more information, please visit our Privacy Policy page. If the item has been sent, then send a message through your account to let our Customer Service team know and theyll be happy to help. so that we know not to send you marketing communications. b. For each competition, only one prize will be awarded per entrant / email address. . We reserve the right to cancel orders and/or suspend accounts where we believe products are being ordered in breach of this provision. In addition, we will process information about you in accordance with our Privacy Policy. b. Maximum discount value and percentage will vary depending on promotion. Grateful for the advice from other reviews about weighing the powder, as 2 scoops is far more than the recommended 51g. Therefore if you have paid, or part-paid, for an order using a Myprotein Gift Voucher any refund will be issued in Gift Vouchers to the same value. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. Please double check the email you have entered! If you need any further clarification on this matter, please contact our Customer Service team through your account, who will be happy to assist you. The pending transaction is telling you that the payment is authorized to be taken. Register Your Return Click here to start your return. g. Subscribe and save discounts may be available. Entry into the prize draw will be taken as acceptance of these terms and conditions. Your refund should be returned to your account within 5 working days and well send you an email to let you know it's on its way! Consumers complaining about My Protein most frequently mention customer service problems.My Protein ranks 340th among Vitamins & Supplements sites. As soon as we've looked into what's happened we'll send you an email with the outcome. Don't worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time! What extraction method is used for Impact Whey Protein? personal data based on legitimate interests and we have no overriding Click on Menu "Subscriptions". If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. If the Referee is using a referral code, the Referee must enter this code at checkout. When you receive your item, you must check it as soon as possible following receipt and always before use. If you don't want to receive our exclusive offers and promotions then you can log-in to your account and select the 'Email Preferences' option to make this change. Please send us a message through your account. Flavor: Amount: We recommend that you contact your local customs office for information. You have the right to object to your Then continue to checkout to complete your order. Why is it on the website? j. The contract will relate only to those goods or services whose dispatch we have confirmed in the Dispatch Confirmation. Entrants are liable for their costs to access computer networks. (ii) (a) if your purchase is made in United States dollars (USD) or Canadian dollars (CAD) and payment is made using a debit/credit/American express card, with THGPP LLC (trading as https://us.myprotein.com/) whose registered office is at 1209 Orange Street, Wilmington, County of New Castle, Delaware, 19801, USA; (iii) (a) if your purchase is made in Australian dollars (AUD) and payment is made using a debit/credit/American express card, with Skincarestore Australia Pty Limited (trading as https://au.myprotein.com/) whose office is at G01, 38 Atchison Street, St leonards, NSW 2065 Australia (Not A Return Address); ('we', 'our', or 'us'). If you continue to use the Website after the date on which the change comes into effect, your use of the Website indicates your agreement to be bound by the new Terms; modify or withdraw, temporarily or permanently, this Website and the material contained within (or any part) without notice to you and you confirm that we shall not be liable to you for any modification to or withdrawal of the Website or its contents; and. This information is product sensitive and will vary on a case by case. What do I do if I have ordered the wrong item? For orders which are refunded, the refund will be issued via the same payment method as used to pay for the order. Check everything is correct and you're good to go! Updated on. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. Please note refunds may take 3 to 5 working days (Monday to Friday, excluding bank holidays) to show in your account. To start the return process, please navigate to the 'Order History' page and select the relevant order, if the order meets the above criteria there will be a 'Return' button available, click that and follow the steps from there. Earn $25 today by referring a friend. See our Returns Policy to help you get the order back to us instead. $14.99. First, they set out the consumer's statutory right to cancel in the UK. For your information, we are not responsible for such websites or material nor do we review or endorse them. In the event of such a breach, your right to use our Website will cease immediately. We will not refund postage for items found to be in good working order. The email you Please ensure that a returns authorisation number is obtained before attempting to return any items to us. h. The delivery options which you select for your first subscription order will apply for all subsequent subscription orders. Deko is a credit broker, not a lender and does not charge you for credit broking services. Your parcel may have been left somewhere safe, such as with a neighbor or been taken to a local depot. You agree to comply with all applicable laws, statutes and regulations regarding the Website and its use. Formed in 2004, Myprotein has expanded at an incredible rate. We are always looking for ways to improve and would love to hear your opinions. Our Customer Service team is always on hand to provide support and guidance. To receive a refund or a replacement, you must return the item in the same condition you received it and within 14 days from the day on which you received the item. Send our Customer Service team a message while youre in your account. By using our Website, you consent to such processing and you warrant that all data provided by you is accurate. With the volume of fraudulent credit card transactions increasing, we make every effort to ensure all orders are thoroughly checked using the information already supplied. We're sorry to hear that, sometimes things can go wrong but don't worry as we can help. We ship items separately to make sure you get what you need as quickly as possible. - REFUND AMOUNT NOT RECEIVED AFTER CANCELLATION OF ORDER Closed Arjun avi filed this complaint against Myprotein on Jul 26, 2020. If the code is valid and youre not trying to use more than one code per order then contact our Customer Service team through your account . These could include but not be limited to mackerel, salmon and sardines. 4 installments of $9.99 with zip Learn more about quadpay Learn more. We take the risk of internet fraud very seriously. We take pride in all our products. Remember to ask for a receipt as proof of sending. Myprotein actively sources GMO free products and raw materials. No responsibility will be taken for any answers that are misdirected, lost for technical or other reasons or received after the closing date. Protection Officer by contacting us via the message centre in your customer The Promoters decision is final and no correspondence will be entered into. g. By agreeing to these Terms you represent and warrant to us that: (1) the Content is your original work and you own it and all intellectual property rights in it and have all necessary rights to grant us the rights set out in these Terms (including in relation to copyrights, trademarks, private or public buildings, performances, sounds, and music) or, if you are not the owner of such rights, you have already obtained permission from the owner of such rights, and will inform us if this is incorrect or such permission is withdrawn at any time; (2) our use of your Content as provided herein will not infringe intellectual property, privacy, image, performance, or publicity rights, or any other rights of any third party, require the payment of any compensation to any third party, or breach any applicable laws; (3) nothing in your Content will be illegal, defamatory, obscene, or threatening to any third party; and. 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