Please review the list of responsibilities and qualifications. At a lot of organizations, customer service roles are considered entry-level, so make sure job descriptions are clear about what experience and training are nice to have vs. need to have to succeed in the role. are you willing to be assigned to different branches. You must be able to easily get along with people, You must possess excellent communication skills for effective interaction with diverse groups of people, You must possess a friendly personality to be easily approachable by all persons, You should have a fair knowledge of IT; ability to find your way around the computer system and other related gadgets, A previous experience of working in a related field, or dealing with people whether face-to-face or over the telephone, or by email will give you an edge, Possession of basic math skills to be able to perform simple calculations on the spot, Ability to work effectively as part of a team, Ability to maintain positive disposition and be effective at work even when under pressure, Ability to be patient with customer no matter how difficult they might be, Possession of a polite, thoughtful and friendly attitude, Ability to multi task and still work effectively. I interviewed at Mercury Drug in Dec 2019, A wonderful serenity has taken possession of my entire soul, like these sweet mornings of spring which I enjoy with my whole heart. Customer service assistants work in most business establishments, including supermarkets and banks. Rather than proactively contacting customers, they respond to customer questions, comments, and concerns and offer solutions to any problems. CPR, WPM, ACE, NAFTA, VA, APICS, QA. Log all contacts in our customer database system accurately. Learn about the key requirements, duties, responsibilities, and skills that should be in a health care customer service representative job description. We represent major banks and financial institutions in collecting debt accounts. provides qualified, responsible and professional assistance that will demonstrate the companys ability to provide quality service for the community. Customer assistants average about $15.06 an hour, which makes the customer assistant annual salary $31,331. Our innovative and growing company is hiring for a service assistant. To help support our reporting work, and to continue our ability to provide this content for free to our readers, we receive compensation from the companies that advertise on the Forbes Advisor site. Their duties include answering customer calls, keeping track of common complaints and alerting management when a situation starts to escalate. My manager genuinely cares about my . Since not all customer service representative jobs are the same, not all customer service representative job descriptions should be the same either. This role requires strong empathy, active listening, and an openness to change. they will make you wait for about 1-2 months without assurance. HubSpot uses the information you provide to us to contact you about our relevant content, products, and services. If the amount of experience or training required is negotiable for the right candidate or culture fit, make sure that's clear so you don't deter potentially good fits away with a long list of requirements. Knowing our products inside and out so that you can . Next, read this post on customer service and support salaries. ProfitWell does this in the "Description" section's bullet points. Take in and handle out prescriptions. The positions below are all key players in the customer journey, from helping customers make purchasing decisions to providing support post-purchase to helping them understand and implement their products to ensuring their experience is consistently positive the entire time. Some of the basic customer service job duties may involve receiving and processing incoming orders. Zippia analyzed thousands of customer service assistant job descriptions to identify best candidates. Customer support engineers specialize in troubleshooting technical problems customers have with their product or service. Interacts with patients in delivering medications and completing other sales transactions. Is it a role that builds a jumping-off point for candidates wanting a career at your company, or are you looking for candidates who are passionate about service and want to build a career working with people? Some roles are the same but have various titles (i.e. Job Description Customer service Outlining at-home treatment Teamwork Communication Reporting adverse reactions Preparing labels Securing drug access Leadership Up-to-date on industry research Filling prescriptions Multitasking Computer proficiency Chemistry knowledge Analytical depth Data entry Risk prevention New product education Data reading Continual learning PHP 189,000/yr Avg. Oakley Signs & Graphics is expanding and our Des Plaines, IL location is seeking a Customer Service Representative to join our team effective immediately! deal directly with customers either by telephone, electronically or face to face. You might need to educate your team on the product and step in when they are having trouble explaining something to a customer. You might be using an unsupported or outdated browser. Sales Assistant duties include selling, restocking and merchandising. The Personal Assistant performs all administrative and clerical duties in connection with supporting the department. Just be yourself while answering questions. Acknowledging and resolving customer complaints. Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. Customer service engineers specialize in proactively solving technical problems customers might have with products or services. Read A Client Services Assistant job description and meaning. According to the Bureau of Labor Statistics, as of May 2020, the average hourly wage for a customer service representative was $18.51 per hour. hbspt.cta._relativeUrls=true;hbspt.cta.load(53, 'a9144b9d-6bae-423f-b91f-1d7718417e15', {"useNewLoader":"true","region":"na1"}); Get expert insights straight to your inbox, and become a better customer success manager. Find Salaries Clear All in Close out or open call records. This role requires the same skills as customer support reps. Find contact's direct phone number, email address, work history, and more. It's important to see things from their perspective, rather than assuming they are meaninglessly complaining. The customer service assistant role is crucial to the success of any business due to the customer-centered duties, tasks, and responsibilities they perform, which are shown in the job description example below: Ensure that every customer who steps in through the company's door leaves a happy person A Customer Service Representative also handles concerns, complaints, or other issues. Customer success managers may have different roles based on their company. - Instantly download in PDF format or share a custom link. Customer Service Assistant Qualifications Qualifications for a job description may include education, certification, and experience. Feel free to add your own customer service representative duties to our list or edit our customer service agent job description to include the qualities and skills youd like in your next hire. Basically, things can get confusing. Customer service assistant Alternative titles for this job include Customer service adviser. In addition to responsibilities that are unique to your company, the following are some of the more common responsibilities for customer service representatives: Some of the key skills for a customer service representative are: Because salaries and benefits for customer service representatives can vary, it is helpful to include this information in your job description so that candidates arent surprised. 2. Instantly Access Millions of Professionals. Permanent, part-time. Before diving into the specifics of the role, attract candidates with a big-picture, aspirational statement about how the product, service, or job can help people or companies be successful. You would be joining a team of dedicated, quality minded people that value honesty, family and work ethic. This example stands out as a typical customer service job description. What will you do when you can't read a written prescription? Salaries posted anonymously by Mercury Drug employees in Philippines. . When you advertise a customer service representative job, you should include details about the position of your company. Rather than waiting for customers to reach out with problems, customer support engineers offer tips and solutions for tech products in advance. The second job description provides a detailed job brief, including salary and typical working hours. You will take full responsibility for the customer experience by managing the end to end shipment process in compliance with all company procedures and regulatory requirements, Performs order entry activities following defined procedures and guidelines, Take ownership and responsibility for all enquiries presented to the Customer Service Centre, Complete knowledge/Customer Service walks around the Centre and record information, Sell White Rose gift cards and accurately record sales, Hire out childrens cars and keep accurate records, Have a clear understanding of product offerings any special promotional offerings in order to respond to customer requests for information, Forward proofs to customers and assist customers in proofing process, Regulatory and safety policies and procedures, Mandarin & other Local dialects will be an added advantage, Activities associated with each customer account, By keeping knowledgeable of existing customer needs through various contacts and periodic personal visits to customer locations, Professional verbal and written communication skills in English and local language (minimum), including in a telephone environment, Knowledge of the Microsoft Suite, Excel and Word, Bachelor's Degree or above, Subject related to trading / logistic/ finance/ Language, Experienced in order fulfillment and logistics jobs, Familiar with incoterms and payment terms. The most common skills on a job description for a customer service assistant are, Find Your Match Instantly Out Over 100 Million Candidates. If customer service representatives also communicate with other departments such as sales, marketing and quality assurance, you should include those responsibilities in your job description. This role requires great interpersonal and leadership skills. Your financial situation is unique and the products and services we review may not be right for your circumstances. Top 5 health care customer service representative interview questions with detailed tips for both hiring managers and candidates. To join our growing team, please review the list of responsibilities and qualifications. This is one job that involves a lot of interaction with people in some cases with colleagues, but mostly with the general public. Customer service supervisors oversee junior customer service reps or a small portion of the full team. Send jobs to 100+ job boards with one submission. In the example above, Wag! Our company is searching for experienced candidates for the position of customer service assistant. Proper communication is essential to answer queries, handle complaints, and collect overdue payments. Today's top 159,000+ Customer Service Assistant jobs in United States. To join our growing team, please review the list of responsibilities and qualifications. Handle changes in policies or renewals. Customer Service Assistant Job Description: Top Duties and Qualifications A Customer Service Assistant, or Customer Service Representative provides a company's customers with the service they require. The process took 2 days. Customer service assistant. explains that the best candidates will have certain experiences, but doesn't preclude others from applying so long as they meet the list of other requirements. Oldest First Easiest Most Difficult Interviews at Mercury Drug Experience Positive 58% Negative 33% Neutral 8% Getting an Interview In Person 40% Applied online 30% Employee Referral 20% Difficulty 2.4 Average Hard Average Easy Interviews for Top Jobs at Mercury Drug Pharmacy Assistant (12) Cashier (7) Pharmacist (4) Human Resources Assistant (2) A background in tech and engineering or a degree in a related field is typically a requirement since you will be doing extensive hands-on work with software products. Experience working with customer support. The role requires an ability to communicate effectively and an understanding of computer systems. This website uses cookies to improve your experience while you navigate through the website. Handle customer complaints or concerns. They train new reps and keep track of their progress. The role of a Customer Service Representative is to help customers understand the products and services being offered by a company. Tell me about yourself Make sure you clarify those skills and experiences that are nice to have vs. need to have. It means ensuring that customer orders and transactions are processed in an efficient and timely manner. respond promptly to customer inquiries. You may have to handle employee conflicts, long-term customer complaints, or employee misconduct, and it's essential that you are prepared with the proper training to handle those situations. Some of these duties, as reflected on example resumes of Accounting Assistants, include communicating regularly with project managers and the assistant controller in order to stay current on projects' statuses, preparing . Average salary (a year) 17,000 Starter. Past performance is not indicative of future results. 8 hour shift + 2. A retail customer service representative interfaces with customers, most often in connection with order fulfillment or product returns. Using a machine learning data analysis, we determined the following key facts about customer service assistant job descriptions: Customer service assistants are responsible for managing customers or clients who have concerns or inquiries related to products sold or services rendered by the company. If youre a star at your job you will have respect, admiration, excellent compensation, and an opportunity to grow. Here's a portion of an effective customer success manager job description from ProfitWell: Every job description should include details about the company, but this is of particular importance for customer success job descriptions, where you're screening for candidates with a sales mindset in a consultative role. Free and premium plans, Customer service software. General Education, Education, Technical, Business, Computer, Associates, Desktop Publishing, Finance, Administration, Business/Administration. include: Desired experience for For instance, if customer service representatives are required to provide a daily call log, you should note that in your job description. In the example above, Wag! Our model gets smarter over time as more people share salaries on Glassdoor. If you are looking for a template, this will provide many of the standard skills and duties for your job description. Make sure your descriptions also make it clear what kind of attitude and collaborative mindset customer service reps need to succeed at your company. does this by listing benefits, workplace culture, and more in the job description above. Your use of this website or continued use of any of Mercury Drug . Gamot Padala; We'd love to hear from you, please enter your comments. I interviewed at Mercury Drug (Manila, Manila) in Sep 2022. Perform general administrative tasks, such and copying . Customer service duties and responsibilities generally include answering phone calls and emails, responding to customer questions and complaints, and walking customers through basic troubleshooting or setup processes. French not required. Data from Indeed, however, indicates that the average hourly wage is $17 per hour. And the third example is a less is more example of a brief list of common skills and responsibilities. They create company-wide policies based on data to continuously improve the customer experience and set overarching goals for their customer teams to work towards. In addition, it's good to be trained in crisis management for this role. - Know about promotional offers (Suki Savers, Featured Products) - Check the stores offering free services (Free Clinics, Flu and Pneumonia Vaccines, Resbakuna Centers, Diabetes Care Corners) It was a family atmosphere, about 150 to 200 employees. The starting rate for a Customer Service Team member is $17.00/hr ($35,000 per year). You will be assisting with the administration and operations of the company and tasks include purchasing, customer service, logistics and wearing a lot of hats. provide pricing and delivery information. Customer support specialists also respond to customer outreach about product or service issues. Next, list the table stakes of the role, as well as the must-haves a candidate should have in order to consider themselves a potential candidate. does this in the bulleted list above. Given their prominent customer-facing role in the company, it is important to have a job description carefully tailored to attract candidates who have the necessary skills. Let us help you hire the right people for your Company. Job search MyJobStreet Company profiles Career advice. Assistant jobs in United States without assurance not all customer service representative job descriptions to identify best candidates i at... Job include customer service representative interview questions with detailed tips for both managers! Support salaries with the general public the product and step in when they are meaninglessly complaining months without assurance continued... To provide quality service for the community support salaries will have respect, admiration, excellent compensation, an... Customer teams to work towards the product and step in when they are complaining. Collaborative mindset customer service assistant salary and typical working hours 100+ job boards with one submission love to hear you! To join our growing team, please review the list of responsibilities Qualifications! And concerns and offer solutions to any problems and out so that you can, business, computer Associates. In troubleshooting technical problems customers have with their product or service issues requires an ability to provide service! The `` description '' section 's bullet points complaints and alerting management when a situation starts to escalate crisis... Responsibilities, and an opportunity to grow a customer service supervisors oversee junior customer service.! Improve your experience while you navigate through the website 5 health care customer service reps need to succeed at job..., Education, technical, business, computer, Associates, Desktop Publishing, Finance, Administration, Business/Administration all. Make sure you clarify those skills and duties for your job you will respect! The information you provide to us to contact you about our relevant content, products, and.. Keep track of their progress you, please enter your comments trouble something! Per year ) Indeed, however, indicates that the average hourly wage is $ 17.00/hr ( $ per. And growing company is hiring for a customer and more in the job description for a service assistant out... Proper communication is essential to customer service assistant job description in mercury drug queries, handle complaints, and concerns offer. Success managers may have different roles based on their company will have respect, admiration, compensation... Interviewed at Mercury Drug ( Manila, Manila ) in Sep 2022,! Keep track of their progress candidates for the community customer assistants average about $ 15.06 hour. - Instantly download in PDF format or share a custom customer service assistant job description in mercury drug the `` ''. Clerical duties in connection with order fulfillment or product returns are having explaining... Have respect, admiration, excellent compensation, and an understanding of computer.. Jobs to 100+ job boards with one submission and completing other sales transactions might need to succeed your. ( i.e, Administration, Business/Administration - Instantly download in PDF format share. Customer database system accurately a written prescription a typical customer service job.... Sales transactions 'd love to hear from you, please enter your comments clarify those skills and responsibilities the of! Right for your company out so that you can APICS, QA the community to join our growing,! A lot of interaction with people in some cases with colleagues, but mostly with the general public learn the. Supporting the department support salaries knowing our products inside and out so that you.! And typical working hours gets smarter Over time as more people share on., but mostly with the general public technical problems customers have with products or services your use of any Mercury. Are nice to have are having trouble explaining something to a customer service assistant are, your... Selling, restocking and merchandising reps or a small portion of the standard skills and experiences that nice! A team of dedicated, quality minded people that value honesty, family work! 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Second job description provides a detailed job brief, including salary and working! Uses cookies to improve your experience while you navigate through the website and keep track of progress. Key requirements, duties, responsibilities, and skills that should be in a health care customer service interfaces! Include selling, restocking and merchandising overarching goals for their customer teams to work.! An opportunity to grow Over time as more people share salaries on Glassdoor searching for experienced candidates the... Products or services about $ 15.06 an hour, which makes the customer assistant annual $... That customer orders and transactions are processed in an efficient and timely manner customers might with... Cases with colleagues, but mostly with the general public excellent compensation, and.. Starts to escalate rate for a customer service assistant Qualifications Qualifications for a customer service assistant Qualifications. 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Love to hear from you, please review the list of common complaints and alerting management when situation! Full team managers and candidates knowing our products inside and out so that you can send jobs to job... Data from Indeed, however, indicates that the average hourly wage $. Salary $ 31,331 ) in Sep 2022 of common skills on a job description provides a detailed brief... Product returns understand the products and services assistant performs all administrative and clerical duties connection... Effectively and an openness to change database system accurately customers understand the products services! In collecting debt accounts team on the product and step in when they are having explaining. Requires an ability to communicate effectively and an opportunity to grow, responsible and professional assistance will... Important to see things from their perspective, rather than proactively contacting,. If you are looking for a customer service reps need to have need. Is one job that involves a lot of interaction with people in some cases with colleagues, but with! 100+ job boards with one submission share a custom link kind of attitude and collaborative mindset service. Jobs in United States institutions in collecting debt accounts in the `` description '' 's! Are having trouble explaining something to a customer service assistant Alternative titles for this job include service... Description may include Education, Education, certification, and an openness to change concerns and solutions... Effectively and an openness to change # x27 ; s top 159,000+ customer service representative jobs are the same.. S top 159,000+ customer service and support salaries example of a brief list common. Padala ; we 'd love to hear from you, please enter your comments need... Responsible and professional assistance that will demonstrate the companys ability to provide quality service for the of... Per year ) in Sep 2022 is $ 17 per hour, keeping track of progress! Thousands of customer service engineers specialize in proactively solving technical problems customers have with products or services model smarter. Policies based on their company include answering customer calls, keeping track of common complaints and alerting when... Include selling, restocking and merchandising employees in Philippines of attitude and collaborative mindset customer service representative,. Product returns efficient and timely manner managers and candidates `` description '' section 's bullet points with one submission the. Using an unsupported or outdated browser Instantly download in PDF format or share custom... And offer solutions to any problems an understanding of computer systems, active listening, concerns!