The majority of stops along the routes listed below are accessible to wheelchair users but are subject to change. Where you are entitled to a refund, you must comply with Condition 10 below. TUI Airways: 15kg-20kg free on package holidays: From 15 on flight-only deals: No size restriction 15kg-20kg. (d) Time limit for refunds: You must make your claim for a refund of a Ticket no later than 28 days after the date on which your Ticket is valid for travel. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. (c) Spoiled, Damaged or Corrupted Tickets: If your Ticket has been spoiled, damaged or corrupted in any way (including by it or any information on it being obscured in a way we consider is, or is likely to be, accidental) then we may, at our entire discretion, replace your Ticket if you ask for a replacement Ticket a reasonable time before your scheduled departure and you provide us with proof of your purchase of the Ticket, your identity and a reasonable explanation for why your Ticket has been spoiled, damaged or corrupted. Children aged between approximately 4 years and 11 years or up to 150cm tall may use booster seats, we carry a limited number onboard most coaches along with our comfort fit seat belts. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends max dimensions 45cm x 35cm x 20cm and max weight up to. (e) If you fail to inform us of any errors in respect of any Ticket within the earlier of: (i) the date 2 Working Days after your receipt or purchase of the Ticket; and (ii) the departure time of the Service, then your Ticket will be assumed to be correct. I booked my ticket for Heathrow to Southampton on Natonal Express and have a question for those who have used this service before. You must label every piece of your luggage with your name, address and contact details. You should choose the Ticket and fare which best suits your needs and consider taking insurance to cover instances where you might have to cancel your Ticket. Extra luggage fees should not be exempt and in future will be refunded for any customers who have purchased a fully flexible ticket.". - 1. Hand luggage must be placed under the seat in front of passengers or in an overhead locker. One infant aged 0-2 travels free when accompanied by an adult with a valid ticket. It's also important to make sure that your luggage does not contain any items that are, for customer safety, not allowed onboard. where a certain proportion of the seats on a service are allocated to the third partys customers)); Ticket means any ticket, including E-Tickets and M-Tickets, issued by us, or on our behalf, which evidences our agreement to carry or arrange for the carriage of any person on a Service; Ticket Machine means a ticket machine which is located at one of our National Express Stations or outlets which can be used to purchase a Ticket or print off a Ticket that has already been purchased; we, us and our refers to National Express Limited, a company registered in England and Wales, with registered number 00232767, and whose registered office is at National Express House, Birmingham Coach Station, Mill Lane, Digbeth, Birmingham B5 6DD, trading under the following trade name: National Express; Working Day means a day, other than a Saturday, Sunday or bank holiday, on which the clearing banks in England and Wales are open to the public for the transaction of ordinary business; you means the person purchasing a Ticket or for whom a Ticket was purchased, or any person who travels on a Service with or without a Ticket. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. If travelling unaccompanied using a Child Ticket, you may be asked to present valid proof of age at the point of boarding or at any point during your Journey(s). The luggage charge has now been refunded along with a . Unaccompanied children will not be carried. (b) Excess or Outsized Luggage: We shall have no obligation to carry Luggage in excess of the permitted amount or size or which doesnt fit into a standard luggage shape (including for example only, sports equipment such as surfboards, skis and fold-up bikes, tents and musical instruments) but we may, at our entire discretion, agree to carry additional pieces of hold Luggage, or outsized items, subject always to space being available and on payment of a charge for each extra or outsized piece. In this context hand luggage means something that is capable of being stored in the overhead rack or beneath the seat. (b) Tampered with Tickets: We will not be obliged to replace your Ticket if it is tampered with (including by any information on it being altered or obscured in a way we consider is, or is likely to be, deliberate). (a) Making the claim: If you wish to cancel your Ticket earlier than 24 hours prior to the departure time shown on your Ticket you may claim a refund from the office or agent who issued the Ticket. 2 medium cases (70cms x 45cms x 30cms) Max weight 20kgs each or 1 Large case (75cms x 50cms x 32cms) Max weight 20kgs ** If booking online with multiple customers, excess luggage is applied to all customers, should excess only be required for 1 passenger, please book separately and add excess luggage for 1 passenger only. Please read these Conditions (along with any Special Conditions that apply to your ticket) carefully before you purchase a ticket to travel on our coach services. (b) Lost Luggage or other items of property: If without being notified, we find any lost Luggage or other items of property on a Coach or at a Station, we may store it in accordance with Condition 11.2(c), subject to our rights to dispose of it as specified in that Condition, but any such storage will be at your risk and you will be responsible for contacting us about it. Please call us 36 hours prior to travelling to check the latest status. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). 23kg checked-in bag. Based on seasonal trends, Air India Express also offers tiered fares with a free baggage allowance of 20/30/40kg on selected destinations. Folding pushchairs/buggies will be carried free of charge in the hold, in addition to the standard luggage allowance. By purchasing a ticket, and/or by travelling on our Services, you accept these Conditions and any Special Conditions applicable to your Ticket and agree to comply with them. Benefit from free WiFi onboard, a generous luggage allowance, charging points, and more. (ii) You are also allowed to take onto a Service, free of charge, one small piece of soft hand Luggage measuring no more than 45cm x 35cm x 20cm. You must take care of your Ticket, including by not losing, tampering with or spoiling your Ticket and by ensuring that your mobile phone or other electronic device is sufficiently charged so that a Ticket texted to your phone (an M-Ticket) or accessed via your email (an E-Ticket) can be displayed when boarding your Service and at all times during your Journey. The travel time is between 45 and 75 minutes depending on what time of day you travel. Please note, due to EU regulations, each item of luggage must not weigh more than 32 kg. If your Ticket does not permit travel on a specific Service (for example its an open return) you will need to make a reservation on a particular Service in accordance with Condition 5 if you want to ensure that there is a seat available on the Service on which you want to travel. Nothing in these Conditions shall affect your statutory rights. Checked in or hold baggage: Hold baggage will depend on the fare type you select: FlyBag and FlyBagEat fares come with 20kg of hold luggage allowance. Book tickets & track your coach anytime, anywhere. Where such transport involves coach travel provided by third parties we recommend that you allow at least 90 minutes between the Service scheduled arrival time and the scheduled departure time of the third party coach. If you are found travelling with a Ticket that we have reasonable grounds to believe has been fraudulently obtained or used, you will be treated as not having a valid Ticket and Condition 6.1(b) above will apply. Fly and FlyPromo fares don't include any checked bags automatically - you'll have to buy your allowance separately. Open returns are not available on European journeys. Unaccompanied children will not be carried. However, and in accordance with our rights, we will not submit to an alternative dispute resolution procedure operated by the ADR Entity. From India to Abu Dhabi, Dubai, Sharjah, Muscat, Doha, Dammam and Colombo it is 30 kg. You will be asked to provide information that your assistance dog/animal is highly trained, such as a certificate, correspondence from the training organisation, ID book, owner training logs, an email or a verbal assessment from the owner confirming what training has taken place. We carry a limited number onboard most coaches. If you have any questions or complaints about our Services, please contact us at our Contact Centre. We reserve the right to change your pre-selected seat for operational, safety or security reasons (which may include, without limit, to enable us to accommodate any disabled passengers or if you have a seatbelt exemption) at any time, including before or after boarding a Service or during your Journey. Failure to do so may result in the child being required to pay the full fare for the journey on that day. Jan 9, 2023, 5:03 PM. I have one large. You must also make sure you do not leave any of your Luggage or other items of property unattended at any time, including at any Station and including your hand Luggage whilst on a Coach. If we do agree to replace your Ticket, we may charge you a reasonable administration fee for doing so. (a) If your Ticket was issued to you in person or by post, then you should check your Ticket as soon as you receive it and bring any errors immediately to the attention of the person who issued the Ticket to you. Additional infants aged 0-2 must be paid for. Lines open 8am-10pm 7 days a week. Passengers travelling with a baby on their lap are permitted a small bag . Call or get in touch online 20 kg: 25 kg: 30 kg: All other destinations in Trkiye (Turkey), Iraq & Lebanon: 30 kg: 35 kg: . Notwithstanding the drivers assistance, it is your responsibility to see your Luggage put on and taken off a Coach, or checked-in atany Station where check-in arrangements apply. Tweet the team @nxcare for help & advice - we'll be here from 8am to 6pm Monday to Sunday. (b) If you purchase an E-Ticket online or from one our Ticket Machines, it is your responsibility to check the details to ensure that they are correct on the screen before payment is made and on your booking confirmation once received. You are allowed to take onto a service one or two medium sized suitcases or rucksacks (no more than 20kg per item) free of charge and one small piece of soft hand luggage. Please note, you may be required to show proof of age at any point during your journey. (b) Effect of travelling without a valid Ticket: We will not allow you to board a Service if you do not have a valid Ticket, or if you fail to purchase one from the driver of the Coach (subject to availability of a seat for your entire Journey). In August, much more. You must check the departure location and times shown on the Ticket as it is your responsibility to arrive at the correct departure point by no later than required under Condition 6.6. We shall not be obliged to hold up the Coach to wait for you, and we shall not be liable to you if you miss the Coach because you return later than the specified time for departure. Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). Here's our quick guide to making sure your luggage is good to go. If you are travelling with more than 1 infant aged 0-2, please book the additional infant as 'Children (3-15). Small valuable items include bank cards, money, medication, jewellery, precious metals, laptop computers, hard drives, personal electronic devices and mobile phones, and important papers and instruments creating legal entitlements include negotiable documents, securities, business documents, passports, visas, tickets and identification documents. (c) We will not be liable to you in respect of prohibited items: If you take any prohibited items of property onto any Coach or into any Station, we shall not be liable for any loss or damage occurring to such items for any reason whatsoever, including our removal of such items. Two 20kg suitcases and 1 item of hand luggage per adult are allowed on the coaches. (The traffic in London gets pretty hideous.) You are entitled to two items of luggage to be stowed in the hold. (23kg). If the respective size limits are exceeded, a flat fee of 45.00 . I see their policy is 2 medium suitcases pp, no more than 20KG. Disabled children should be booked as children rather than 'Disabled'. Certain types of Ticket have Special Conditions attached to them which do not permit changes to or cancellation of Service reservations after the time of the original Ticket booking. Economy passengers are permitted to carry onboard one piece of carry-on baggage.The weight must not exceed 5kg, and the dimensions must not exceed 55cm x 40cm x 20cm. Calls to this number are charged at local rate. This does not apply to E-Tickets or M-Tickets. (a) Travel in wheelchairs: The majority of our Services are now performed by fully wheelchair-accessible coaches which can convey a passenger in their wheelchair in the designated wheelchair space. For the avoidance of doubt, we will not be responsible for such additional costs or losses where caused by Circumstances Beyond our Reasonable Control or any reason as a result of or in contemplation of Brexit. Tip:You may be allowed to take heavier/additional luggage on your journey, which will incur a cost. JPY; Weight Initial Booking Manage My Booking (after initial booking) . We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. (a) Whether you can cancel or amend the time and date of your Ticket will depend on the type of Ticket that you have purchased. For more information, please visit our Cheltenham Festival page. In such circumstances, the contract will be between you and the relevant Third Party Provider, and will be subject to the Third Party Providers terms and conditions of carriage. (c) Cancellation after Service has begun: If a Service on which you are travelling commences and is terminated before reaching your destination, our liability will be at our option to:-, (i) make suitable alternative arrangements to carry you to your destination on another Coach, which may not have all of the advertised facilities and if you have reserved a seat and the reserve a seat option is not available on the alternative transport refund your seat reservation fee; or. Please call us to check the latest situation before booking and at least 36 hours in advance of when you would like to travel. National Express appears to take an imaginative approach to terms and conditions. Power sockets WiFi Air Conditioning Disabled access Luggage Child seats Toilets Are there power sockets on National Express coaches? Take a look at our European luggage allowance here. You must provide suitable evidence of the damage to the Luggage or other items of property with your claim (for example, photographic evidence and receipts for items included in your Luggage or other items of property). Our drivers and staff are unable to dismantle or reassemble mobility scooters. Book tickets & track your coach anytime, anywhere. you having to buy a Ticket for another Service if you miss your connection), unless caused by our failure to provide the Service with reasonable skill and care. Passengers aged 60 and over are entitled to receive a small discount on European journeys. Going to Europe with us? Luggage weight varies depending on whether you've booked economy, premium or upper class. Unaccompanied children will not be carried. (b) What happens if you take prohibited items: If you take any prohibited item onto any Coach, we will advise you that they are prohibited, we will remove them from the Coach and the driver will give you a reasonable amount of time, based on timetable of service, to either dispose of the item or make alternative arrangements for the item's transportation. Unaccompanied children will be asked for proof of age or a signed letter of permission from their parent/guardian. We therefore recommend that a passenger wishing to transfer from their wheelchair to a Coach seat makes a booking at least 36 hours in advance of travel, through our Assisted Travel Helpline on 03717 81 81 81 (lines open 8am - 10pm 7 days a week) or using another contact method listed in our Disabled Code of Practice, to allow us to check that your wheelchair (and ancillary equipment if applicable) is safe for stowage in the luggage hold and, if you want to use the wheelchair lift, that the stops that you wish to use are accessible stops at which the wheelchair lift can be deployed and that you can be lifted by the wheelchair lift while in your wheelchair. Has anyone run into problems with luggage when using NationalExpress? Children aged 12 or under travelling on any European service must be accompanied by an adult aged 18 or over. (d) Proof of age:Evidence of the age of a child or young person who is due to travel or is travelling may need to be produced at the time of purchase of a Ticket and will need to be produced at the point of boarding or at any point during the Journey(s) permitted by the Ticket. (a) Travel without a valid Ticket: You will be considered not to be travelling with a valid Ticket if you: For the avoidance of doubt, this is a non-exhaustive list of circumstances in which you will be considered to have travelled without a valid Ticket as other circumstances may also show this to be the case. (sms or chat based messages are not permissible). If you are travelling in a wheelchair or require assistance, please call our helpline before booking and at least 36 hours in advance of when you would like to travel. Services added for Cheltenham Festival - Following the latest announcement of rail strikes on 16 and 18 March, we are now offering additional coach services from 70 locations. The safety harness or pet carrier is something that you, the Customer, will be required to provide. Except as provided in these Conditions, we shall not be liable to you or any third party for any loss, damage, liability, cost or expense suffered by you or any third party as a result of any alteration, cancellation or withdrawal of any Service by us, or any delay to any Service, or termination of any Service. We hope this list will help you the next time you travel. If you have to change from one Coach to another you will be responsible for transferring yourself and your Luggage and other items of property between Coaches, unless other arrangements have been made in advance including those made by passengers who have pre-booked assistance. We accept no responsibility or liability whatsoever and howsoever caused for the actions or omissions of such Third Party Provider or any of their employees, agents or contractors (including if that Third Party Provider fails or delays in carrying you on their services) and you shall make your claim for any loss or damage you suffer or incur direct against that Third Party Provider as your contract is with them for your carriage on their service. We are here to help, Official Coach Supplier to Wembley Stadium, Your Open Dated Return is valid for 3 months from your outbound journey. A maximum of three chargeable items can be taken in the hold (maximum 5 overall). Air China Carry-On Baggage Your carry-on baggage allowance depends on your class of service. We will not be able to provide travel if we cannot verify that the Requirements are met. We recommend that passengers requiring special assistance contact our Assisted Travel helpline at least 36 hours prior to departure of the applicable Service to give us time to arrange assistance for you. We have facilities for you to store your luggage at the following coach stations: Find out more about our coach station facilities. In addition to your cabin bag one additional personal item is allowed and free of charge (such as a handbag, camera or digital device) . Children under 14 cannot travel alone unless accompanied by a responsible adult (16+). This, during May school holidays will be 3-4 times more expensive. Please note, you may be required to show proof of age at any point during your journey. I booked a Coach ticket from London to Manchester with National Express. (d) Other action: The actions we may take in respect of persons travelling without a valid Ticket set out in this Condition 6 are not exclusive and we reserve the right to take any other action we consider appropriate, including prosecuting any person travelling without a valid Ticket or reporting the incident to the police for investigation or prosecution. If we delay enforcing these Conditions, or any Special Conditions that apply to your Ticket, including by delaying asking you to comply with them or taking steps against you for non-compliance with them, this will not prevent us from enforcing them against you later in respect of that or any other non-compliance. To see a list of accessible coach stops please click here. Heyyy, So it's our first time at Glasto this year and we're travelling down by National Express coach from up North - arriving at lunchtime on the Thursday. Only one (1) Prepaid Baggage is allowed with a total maximum of 40kgs per person per sector, except on routes with restrictions. (a) Children under the age of two: Children who are under the age of two shall qualify for a Child Ticket. If you have paid a penalty charge and wish to appeal against the charge, please send your original Ticket, receipt for the penalty charge and a covering letter clearly explaining your grounds for appeal and any supporting evidence to: Customer Relations, National Express House, Mill Lane, Digbeth, Birmingham B5 6DD. (e) If we agree to carry any particular Luggage or other item of property on any Journey this does not mean that we have agreed to carry that Luggage or other item of property on any subsequent Journey you make, unless it is Luggage that is free of charge. A maximum of 10kgs Prepaid Baggage can be availed by passengers travelling to / from Basco and Busuanga. Calls to this number are charged at local rate. To obtain a refund you must comply with Condition 10 below. The maximum size of a single bag is 200cm (total length is calculated by adding the width, height and depth). To see a list of accessible coach routes please clickhere. Adult fares are applicable to all passengers aged between of 26 and 59 inclusive. We are not a party to any such contractual relationship. weight limit. Disabled children should be booked as children rather than 'Disabled'. We are planning on taking National Express from Heathrow airport to Southampton. A medium-sized suitcase or rucksack, as well as one small piece of soft hand luggage per person, are all included. You will need to make a reservation for a specific Service in accordance with Condition 5 if you want to ensure that there is a seat available on the return Service on which you want to travel. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. In the event of any conflict between the two sets of terms, the applicable Special Conditions shall take precedence over these Conditions. Baggage over this weight one would be charged an additional fee. As our lost property tracking system requires a lot of upkeep, in addition to the cost of reuniting your items, we charge customers a small fee when items are reclaimed. Failure to do so, may result in the full adult fare being charged. Earn a minimum of 10% cashback when you shop online Find out what makes us the UK's favourite coach company Our blog is the ideal place for travel ideas, news and more Access your ticket information and make amends (lines open 8am - 8pm 7 days a week). Select a return within 3 months of your outward travel. Unaccompanied children will not be carried. What are the luggage restrictions on National Express buses? If you travel with a Ticket that has been spoiled, damaged or corrupted in any way, it will be treated as invalid and you will be considered to have travelled without a valid Ticket. Such stops are shown on our published timetables. (c) Young persons over the age of two: Young persons over the age of two do not qualify for a Child Ticket and will be required to purchase an adult Ticket. If Unchecked Baggage should exceed the dimensions, weight allowances, or safety . Unaccompanied children under the age of 16 will be refused travel on boarding. Label it - Luggage tags are essential to help recover your possessions in the event of loss. Customers can contact us to discuss, please get in touch with our Assisted Travel Team on 03717 81 81 81, lines open 7 days a week, 8am - 8pm or email us using our assisted travel form. Items of luggage in excess of 20kg will be charged. On European journeys a 50% discount is given to carers, please call us on 08717 818177 to book. There is no provision for excess luggage on any NSW TrainLink regional train or coach service. Come on over to our page where you can leave comments and receive updates. (b) Cancellation of your Ticket: We also reserve the right to cancel your Ticket, and/or refuse to carry you on any of our Services, if you fail to comply with these Conditions and/or any Special Conditions that apply to your Ticket. With the exception of briefcases, no hard-shelled cases, wheelie bags or hard-framed rucksacks/backpacks are permitted on board for safety reasons and must be stowed with hold luggage. In emergencies, we recommend that you call the helpline telephone number displayed on your Ticket. will they allow it? 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