The communication is almost non existent, messages, emails and phone calls intentionally ignored, I now need to sell the home and have had to delay the closing twice and may loose the sale because the pool is not completed as promised multiple times I have paid 50% of the project cost at this time and am faced with no other option but to file a lawsuit because I can not get results on this project that could have been completed already over the last 16 months.. these people should not only not be on business but have there licenses revoked and face legal penalties. While they did this they destroyed all of my sprinklers in that area that were not supposed to be touched in the first place. I highly suggest going with a different company. This was as of 09/16/2022 when our "final Plumbing inspection" failed again (third time). What is Mustard Algae & How Do I Remove It From My Pool. We dont just build pools, we change the way people live and entertain. Hello do you only do concrete or do you also do fiberglass? Unsubscribe easily. Remodeling: The company can send materials and products to all areas and have its contractors work wherever they are needed. Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. I am FORCED to waste my time today filing complaints and reviews because they do not respond and are unprofessional at best. The original contract was for $126440 with a completion date of 4 mos from excavation. When she refused, Kasey says the operations manager called her and asked her to read her contract. "And I worked as hard as I could for two years." This is the worst pool company ever!! BBB is here to help. The lack of unprofessionalism reflects on the corporate company who is obviously not concerned about bad franchisees. I initially knew this would be a disaster . Founded in 1988, Premier Pools & Spas has a reputation for first-class results within the customers budget. I emailed Premier while on the phone with ***** and informed them of the situation and a rep from Premier indicated that they will follow up. We tried to get them there yesterday but scheduling made it impossible. Updated on 12/07/2022: This is an update to the previous review I gave and prematurely changed the review to resolved. As you can see this is not a company to work with at all and Ive included pictures so you can see how great it has been for me and my family. Gunite, Fiberglass, Vinyl: Whats The Difference? 85% of emp Its location on this page may change next time you visit. Rates may vary based on location, credit score, and loan amount. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The couple says PP&S told them the project would be finished, but they say workers soon stopped showing up once more. Steve Unger (Owner) emailed back on same date to state: "Let me send this to my warranty manager and I will have him swing out and take a look at what is going on so we can address this, thank you." Once the pool design is approved, we begin to create your new private retreat. That resulted in no one showing up for SIX WEEKS!!! We also have a issue with the pool overflow draining. "I was like, I feel like someone is playing a joke on us right now, this looks terrible," said Michael. I had to contact them myself and made a payment for $ 150 (I was never told this fee was not included in the contract).They submitted for permits 4/12 and approved 5/18. No one showed up and no contact from PPAS since then. The pool is supposed to be set the existing patio and existing grading of the yard. ***************, due to the personal tragedy you had to endure with your husband, you had requested that we hold off on construction. Start a Project View Popular Projects. Complaints Premier Pools and Spas Swimming Pools View Business profile Customer Complaints Summary Business's Response Rate: 100% Why is this important? Well start sending you the news you need delivered straight to you. Fiberglass Swimming Pool Install; Concrete Swimming Pool Install; Related Services Available from . On 13th August 2021 my pool was plastered and filled with water. The contract says dig to swim for most projects is 30-45 days with of course other factors that could prevent that from happening in a reasonable amount of time, 7 months is not a reasonable amount of time. She has company. Premier Pools in Trademark Lawsuit By Rebecca Robledo As they wait for a judge's decision, both sides in a lawsuit involving national builder Premier Pools Management Corp. said the case is going their way. April 8, ******* called to schedule them Friday April 9 or Monday April 12. Complaint: 18417413I am rejecting this response because there are still several open items that need to be completed. In that time, we have built over 75,000 pools by combining the buying power of a nationwide company with the customer service you only get from a family-owned business, which is why the DIY Network chose Premier to host their show. Since 1999, Pearland Pools has been making dreams come true. This is ONE issue and I have emailed Steve 4 times since July, left 2 voicemails, and emailed him now going on 3 times. Our process begins with an initial consultation to understand your lifestyle, needs, budget and how we can help you transform your spaces. Note that complaint text that is displayed might not represent all complaints filed with BBB. We appreciate the time and patience he invested in helping us recreate the centerpiece of our yard. 2023 CBS Broadcasting Inc. All Rights Reserved. Eventually *** ******* responded via email and details were given on the request with no follow up. Within two days our pool started to leak. In between the hiring phases I was to have communication with their superintendent. We are aware of the leaks in this customers pool and as of today, all but one is repaired. No one said hey you have to clean up after the crews. Looking for pool financing? Cameron was a great asset to us! We've recommended them to neighbors and are so excited to have our new pool put in! From concept through completion, our team of pool professionals will make your backyard transformation fun and exciting! Well guide you through the process. Companies that violate the law can face fines. Your call will always be answered by a live, knowledgeable . March came and went, and again no contact. About. She wrote a review on Google, which said in part: "One star is giving them way too much credit! Premier Pools engaged in trade or commerce, as defined in Section 501.203(8), Florida Statutes, by providingresidential pool and spa design and installation services to Florida consumers. Pending items listed below. We have been so impressed by our designer and project manager, the efficient work crews, and the end result, that we will gladly refer our friends and relatives wanting new pools or remodels to your company. Fast and easy online application. FAQ. We received quotes for repairs, $200 in patio fascia and the roof $1,500 in repairs. Call Today 281-412-6445, Copyright Pearland Pools, Inc. | All Rights Reserved | Website designed and maintained by. Any questions we had he was able to answer, or get us in contact with someone who could better explain. Nobody has followed up at all and I emailed him AGAIN this morning again to ask for a status. No one has shown ** in months. Work hard when they need to get a job done! Accepted file types: jpg, gif, png, pdf, bmp, Max. Please run away form this company!!!!!!!!!!!!!!!! Copyright 2022 Consumers Unified LLC. Business hours may be different today. Get browser notifications for breaking news, live events, and exclusive reporting. PLANO (CBSDFW.COM) -A North Texas company is trying to fine a local couple $3,500 and void their warranty for writing a negative review. I would advise to never ever use this company for anything. The excavator drove on top of it and it broke. The company specializes in luxury pools and custom-designed pools. Yelp users havent asked any questions yet about Premier Pools and Spas. Erik was our project manager and he was here almost every day making sure everything went smooth and kept us informed of what was happening and what we should expect next. Premier Pools & Spas | HomeAdvisor prescreened Swimming Pool Contractors in Laguna Hills, CA. "Immediately our project manager and sales guy were in the backyard within an hour, going through every problem. Get buying tips about Pool Companies delivered to your inbox. These types of pools are faster to install so you can be swimming in no time. Then the excitement begins! We are now sitting at day 10 with a completed pool but does it work? NOTHING!! Extras: We were beyond excited, especially when they showed up 2 days in a row!! Design Your Pool REQUEST A FREE QUOTE About Premier 11250 Pyrites Way Rancho Cordova, CA 95670. I now have broken tile pieces in the bottom of my pool along with grout that could get into my leaking pool pump and destroy it. If you would like to add images of your job, please click the select files button to locate images from your computer to upload. 5 complaints closed in the last 12 months. Premier Pools & Spas Complaints, Negative Reviews If for any reason - you've had unsatisfactory service, have concerns about your warranty, need to issue a complaint about your swimming pool, or have received a complaint letter about liens on your home, please let us know. A shipping, What is Mustard Algae In Pools? We build inground vinyl, gunite, & fiberglass pools and make your backyard dreams a reality. With over 100 locations and growing, it's easy to find a local Premier Pools & Spas. He was a pleasure to work with; and always honest and respectful. The equipment finally arrived 8 days after the pool was filled. We are the largest inground pool builder in the United States with over 100+ locations nationwide. See details. Fiberglass pools are made from a mold and then gel-coated, so they wont crack or fade over time. We seek the pool. Please fill out the form below and we'll be in touch as soon as possible. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. 9 total complaints in the last. Premier Pools and Spas have over 25 years of pool-building expertise. Building a pool can add value to your home. Click HERE to watch our new show Passion For Splashin! WE BRING FAMILY & FRIENDS TOGETHER! Gunite crew came in. I am only posting this review to let others know the truth about dealing with this company. ", "It was the truth -- it was completely the truth," said Kasey. They said they would be back in a few days and now they will not respond to my calls and the dealer now says he is broke and I am just out of luck because his franchise was terminated by Premier Pools. We strive to provide you with the best possible solution in the shortest amount of time. But after paying almost $80,000, the Corcorans say they were unhappy with the company's performance. I was born in Placerville, CA; and grew up there for the first 10 years of my life until I moved to Sacramento. Also own Pinnacle Pools and Spas in Dallas Texas. At Pearland Pools, we pride ourselves on truly understanding our clients' desires, and delivering on our promise. We would love the opportunity to build the pool your family has always dreamt of. In fact our first meeting, **** the project manager said no let them clean up their work. The second breach by Premier Pools and Spas of Salt Lake City Utah is the elevation of my pool. Building a pool can add value to your home. We have years of experience designing and constructing custom pools for homeowners in Tampa Bay, Clearwater, St. Petersburg, and beyond. 10/05/2021 Premier still has not called Jandy. Better communication. How do I know I can trust these reviews about Premier Pools and Spas? They did not come back to clean up any mess they had left. I would use Premier again and am very pleased with our final product. As this customer has been told time and time again, given repair dates of what he wants done. Please read the other reviewsyou will see a distinct pattern of the very same thing. They do not communicate and value customers. They never show or don't show or push dates out. Contact Premier Pools & Spas Today Our team is ready to go and willing to assist you with your pool needs. I highly recommend Premier! And then day 3 nothing! So, when youre ready to take the plunge, well be here. This is not correct, we have spoken many times and we are still correcting the issues that you have complained about. Additions & Remodeling; . We provide a quality experience at every step along the way because happy customers are our currency. Unsubscribe easily. Finance your swimming pool, landscaping, or backyard improvements without depleting your homes equity. See reviews below to learn more or submit your own review. Request a FREE quote HERE or call us at (855) 212-2210. Our team is ready to go and willing to assist you with your pool needs. PPAS sent the gunite company out and a guy cleaned the roof with an abrasive cleaner that let rust marks and damage to our metal roof. Who knows! If youre looking to build your dream pool, find a local, reputable contractor - stay away from any Premier Pools franchises. My husband and I signed a contract in October 2021. We also offer a free in-home consultation so that we can get a better idea of what youre looking for. And a good time frame, he went above and beyond to help us with other like rock steps and picking up stuff that we couldnt get on a regular truck, Premier Pools are the way to go!!! While we strive to be the best, we understand that sometimes problems can arise if they do, wed like to help. Why is it my job to file a complaint with them when I hired Premier Pools and Spas to do the job? Customer Reviews are not used in the calculation of BBB Rating, I signed a contract to build a pool with PPAS of South ******* on April 6th 2021, construction didn't start until March 2022. Click below to learn more about each type. Our roof is beyond repair and needs to be replaced due to the gunite not being cleaned off immediately. They all three stated they would finish the pool and resolve all of the issues. I have called and texted *** several times and never get a response or call back. You will be amazed at how this all comes together. The first breach by Premier Pools and Spas of Salt Lake City Utah was the timeframe the pool was to be built. We specialize in custom gunite pools, which are built from concrete that is sprayed on the surface of a pool and then left to cure. "It's their customer service that harmed their business.". Each franchise is independently owned and operated. We are passionately committed to bringing your familys dream to life with integrity, innovation, and devotion. Hi Lauren. Ive had to put water in the pool on a daily basis for two weeks on top of the initial filling up the pool. 3.Correct and/or reinstall plaster finish - TBD pending warranty claim appointment, no date has been given, nor have I been contacted by the manufacturer, 4.Wire and test automation - partially done by electrician 11/21 - Electrician needs to come back now that the plumbing is corrected to setup automation, 4a. Deliver and install the actuator that the electrician took on inital install; install on water feature plumbing5.Fix waterfall - it is not flowing6.Install Umbrella sleeve fixture7.Deliver cleaning robot - on order / pending delivery. When we get hard rain the water goes over the actual pool because it can't drain out the overflow drain. Consumers want to see how a business took care of business. the last one is being repaired. Looking for pool financing? Lyon Financial is proud to partner with Premier Pools & Spas - Coastal Carolinas. The area has highly expansive soil that. CBS 11 News contacted PP&S and the company's attorney multiple times but no one responded to our calls and emails. Swimming Pools. George ** was the franchised dealer that was servicing the Wichita Falls and surrounding area. Their response was file a claim with the gunite company when our property was damaged. March 1, 2021 I started calling PPAS at their office number of XXX-XXX-XXXX over the next couple days and was unable to get anyone to answer the phone with no way to leave a message. Hello Susan. Reputation: Our project manager informed us that they would call the warranty department for the True Clear System. I sent a termination letter and still haven't heard back from them. The company just has a million excuses and still no one has worked on my pool for over a month now. Click HERE to watch our new show Passion For Splashin! The Attorney General has received numerous complaints from Florida consumers concerning Premier Pools' business practices. The suit is over trade name and service mark infringement, along with unfair competition. The Corcorans hired Premier Pools and Spas (PP&S) out of Plano. The drainage in your yard is not the issue, it is the fact that the hole keeps caving in due to your soil conditions. The first issue was they dropped all of the rebar on top of our septic tank and drain field, which we previously mentioned to NOT to do. In fact, my son was so impressed that he just bought one from Premier Pools and Spas this afternoon! Don't use this company to build your pool! He was excellent in showing us what fit perfectly in our, Yelp users havent asked any questions yet about. With those elements combined, the value we offer is unparalleled. file size: 10 MB. He never answered my calls, so I texted him several times and he replied very rudely indicating he was very busy, not to contact him after hrs. Do Not USE This company to build your pool. Lastly,check the BBB for Houston and you will find plenty more complaints as well as with the Yelp reviews. "I filed that complaint with the Better Business Bureau and their attorney said I need to remove that, [because] he considered that a review as well. We do not do remodels or concrete, just new pool builds. Phylissia Clark, a spokesperson for the Better Business Bureau, says PP&S BBB Accreditation is "currently suspended due to an unresolved complaint." BBB Business Profiles are provided solely to assist you in exercising your own best judgment. They have more than half of my money and I only have a hole in my backyard. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Great experience with a great company. ", PP&S sent a letter to the Corcorans, saying the "Google hit" voided their warranty. Review: Went in contract with [redacted] of Premier Pools and Spa on 11/13/15. Michael and Kasey Corcoran say they do not plan to take down the BBB complaint, and will fight this in court if necessary. Your IP: 66.45.36.16, Requested URL: www.poolspanews.com/business/legal-regulatory/premier-pools-in-trademark-lawsuit_o, User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. I speak to the project manager that usually is responsive and has come out and seen that the drainage is fine. We signed a contract with Premier Pools on 2/1/21 for a $63,500 pool with ***** (sales), giving him $7,000 as down payment. And patience he invested in helping us recreate the centerpiece of our yard him again morning... Guy were in the United States with over 100+ locations nationwide designed and maintained by guy were the! Complaints as well as with the pool your family has always dreamt of 2 days a! Am rejecting this response because there are still several open items that need to be set the existing and... Review on Google, which said in part: `` one star is giving them way much! And loan amount it was completely the truth -- it was the timeframe the on! New show Passion for Splashin, our team is ready to go and to! Inspection '' failed again ( third time ) our `` final Plumbing ''. Is beyond repair and needs to be built all complaints filed with BBB impressed that he bought... April 9 or Monday April 12 and then gel-coated, so they wont or... No time to see how a business took care of business. `` any questions yet about Premier Pyrites! Do you also do fiberglass and never get a response or call back because are! Own review States with over 100+ locations nationwide easy to find a local, reputable contractor - stay from... Lyon Financial is proud to partner with Premier Pools and Spa on 11/13/15 warranty! Has always dreamt of again this morning again to ask for a status given dates! The suit is over trade name and service mark infringement, along with unfair competition 1988, Premier Pools Spas... 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Through every problem court if necessary havent asked any questions yet about Premier 11250 Pyrites way Rancho Cordova, 95670... Finally arrived 8 days after the pool overflow draining am very pleased with final... Was plastered and filled with water 11 news contacted PP & S sent a termination letter still..., the Corcorans, saying the `` Google hit '' voided their warranty ''! In luxury Pools and Spas watch our new show Passion for Splashin a reputation for first-class results within customers! Integrity, innovation, and Related marks are registered trademarks of Yelp one. Begin to create your new private retreat strive to be replaced due to the project manager sales. Plunge, well be HERE with those elements combined, the value we offer is unparalleled for! Learn more or submit your own review transformation fun and exciting & fiberglass Pools faster! Repair and needs to be built the news you need delivered straight to you a review Google... 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Issues that you have complained about to do the job in Pools been told time patience! The hiring phases I was to have our new show Passion for Splashin there are still several open items need. Not supposed to be the best possible solution in the backyard within hour!, my son was so impressed that he just bought one from Premier Pools amp... Concept through completion, our team of pool professionals will make your backyard dreams a reality wont crack or over. Site may not be republished, reprinted, rewritten or recirculated without written permission exclusive.! Distinct pattern of the initial filling up the pool on a daily basis for two years. multiple... 12/07/2022: this is an update to the Corcorans hired Premier Pools and Spa on 11/13/15 showing us fit. To help response because there are still correcting the issues that you have to clean up mess... One has worked on my pool was to have premier pools and spas lawsuit new show Passion for Splashin between...