I was waiting for hours for my delivery, when it finally came they left it outside in the rain on the door step. Tap "Password" Here you will find the option to enter your current password and create a new one. You agree to have a mobile device with the Roadie App running, and to not disable the Roadie App or its geolocation software at any time while performing Gigs. Pro tips & talking points. It is impossible to call Roadie as the number promises a callback and then disconnects you. You agree to notify Roadie promptly if you discover. Just aThought.That tells you everything you need to know about this dishonest dysfunctional company. *Exceptions and limitations apply, please read the full Protection Plan before purchasing any Additional Protection. My order was for 8 bags of solar salt. Roadie, not the App Store, is solely responsible for the Platform, including the mobile application(s), the content thereof, maintenance, support services and warranty therefor, and addressing any claims relating thereto. Hmm okay thank you. YOU ACKNOWLEDGE THAT USERS PROVIDING OR RECEIVING SERVICES USING THE ROADIE PLATFORM MIGHT NOT BE INSURED, LICENSED OR PERMITTED AND YOU EXPRESSLY RELEASE AGREE NOT TO HOLD ROADIE, ITS AFFILIATES, ITS LICENSORS, ITS PARTNERS IN PROMOTIONS, SWEEPSTAKES OR CONTESTS, OR ANY OF SUCH PARTIES AGENTS, EMPLOYEES, OFFICERS, DIRECTORS, CORPORATE PARTNERS, OR PARTICIPANTS LIABLE FOR ANY DAMAGE, SUITS, CLAIMS, AND/OR CONTROVERSIES (COLLECTIVELY, LIABILITIES) THAT HAVE ARISEN OR MAY ARISE, FROM OR IN ANY WAY RELATING TO A USERS PERFORMANCE OR RECEIPT OF SERVICES HEREUNDER, OR ANY OTHER THIRD PARTY INTRODUCED TO YOU BY THE PLATFORM WHETHER DURING A GIG, OR OTHERWISE RELATING TO YOUR OR ANY OTHER PARTYS USE OF OR INABILITY TO ACCESS OR USE THE PLATFORM OR SERVICES, INCLUDING WITHOUT LIMITATION ANY LIABILITIES ARISING IN CONNECTION WITH THE CONDUCT, ACT OR OMISSION OF ANY USER (INCLUDING WITHOUT LIMITATION STALKING, HARASSMENT THAT IS SEXUAL OR OTHERWISE, ACTS OF PHYSICAL VIOLENCE, AND DESTRUCTION OF PERSONAL PROPERTY), FAILURE OF A USER TO BE ADEQUATELY INSURED, LICENSED OR PERMITTED, ANY DISPUTE WITH ANY USER, ANY INSTRUCTION, ADVICE, ACT, OR SERVICE PROVIDED BY ROADIE OR ITS AFFILIATES OR LICENSORS AND ANY DESTRUCTION OF YOUR INFORMATION WHETHER KNOWN OR UNKNOWN, AND WHETHER OR SUCH CONDUCT, ACT OR OMISSION OCCURS DURING YOUR USE OR ACCESS OF THE PLATFORM OR APP OR DURING THE PERFORMANCE OF A GIG. You agree that prior to offering to perform a Gig, and at all times when performing a Gig requiring a license, permit or training, You will possess and maintain current, valid licenses, permits and training certifications as required by Applicable Law, Sender Requirements and as recommended by industry standards. Desired outcome: I feel like I am constantly in contact with chat about it and no one does anything. All Drivers agree that all Gig payments are facilitated via the Roadie Platform through the PSP, and they will not seek any Gig payment directly from a Sender or the recipient of a Gig, including a store merchant. When posting, commenting, or otherwise interacting or engaging with Roadies social media pages, You agree to comply with Roadies Social Media Guidelines. your delivery driver delivered package at 1 am this is not a reasonable time to show up at some bodies house woke up the whole house ruined everyone's sleep. You represent and warrant that you are at least eighteen (18) years of age or such older age as may be required in a State or other jurisdiction that restricts the ability to enter into agreements due to age. Nothing will restrict or limit Roadies right to use, profit from, disclose, publish, keep secret, or otherwise exploit Your Feedback (as defined below), without compensating or crediting You or any individual providing such Feedback. Reddit and its partners use cookies and similar technologies to provide you with a better experience. GetHuman features available: Current hold time. My Roadie account has been LOCKED for over a week only because I changed my driver's license to the state I now live in. Tried logging in and account locked. That is the better half of a normal work day I need this delivered before 8 pm. Without a single call or message until after they locked me out. You will not infringe the rights of any third party (including other Users and Roadie), including without limitation, their intellectual property, privacy, publicity or contractual rights. Just another company taking advantage of its' customers, drivers & senders. YOU ARE RESPONSIBLE FOR CONSULTING YOUR INSURERS TO ENSURE THAT YOU HAVE INSURANCE THAT COVERS YOUR PERFORMANCE OF A GIG AND YOUR USE OF THE ROADIE APP BEFORE YOU OFFER TO PERFORM A GIG. Some people will lie and claim they never received their package. Condition (77 %) Happiness (80 %) Grooming (90 %) Comfort (100 %) " " JPnO Xavier. Reach Level 2 to purchase dogs from other players! Have your own car. Had I not come across your site, I would not have gotten an email address. The following Monday I am informed through text message that my account is locked because I delivered the package to the wrong address and that I need to retrieve the package and deliver it to the correct address for my . They have also told me multiple times that they have no way to contact management or other departments for any reason. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. The driver literally opened my package to see what was in it. ROADIE CURRENTLY DOES NOT AND HAS NO OBLIGATIONS TO ASSESS THE SUITABILITY, LEGALITY OR ABILITY OF ANY USER TO PERFORM OR COMPLETE A GIG. This happens 8-9 times out of 10. Is working for Roadie worth it? I wish the jobs were more constant. Privacy Policy. You are never under an obligation to offer to perform any Gig. You agree that Roadie will not reimburse You for any expenses or costs related to Your use of the Roadie Platform or the performance of any Gig, and you agree to not seek reimbursement of the same from Roadie or any Sender. You acknowledge and agree to Roadies Open Box Policy (as set forth below) and will allow a Driver to visually inspect all items in a Gig prior to departing with the Gig. Roadie is a faster, cheaper, friendlier way to get your stuff where it's going. You hereby agree to release, indemnify, defend, hold harmless, pay directly or reimburse upon demand Roadie and its parent, subsidiary and/or affiliated companies, as well as its and their past and present successors, assigns, officers, owners, directors, agents, representatives, attorneys, and employees, and Senders (Roadie Indemnitees) from and for any and all third-party liabilities, losses, damages, fines, civil penalties, settlements, judgments, costs and expenses (including without limitation reasonable attorneys fees and costs) (Losses) incurred in connection with any judicial or non-judicial claim, action, demand, suit, or proceeding asserted by a third party (including governmental entities) (collectively, Claims) arising directly or indirectly from, or as a result of or in connection with, Your or Your Personnels (i) acts or omissions in using the Services or taken in connection with the performance of Your obligations under these T&Cs, (ii) breach of the Roadie T&Cs; (iii) violation of any Applicable Law or the rights of any third party, including, without limitation, other Users of the Roadie Platform, Gig recipients, motorists, pedestrians and other third parties; and/or (iv) disclosing or using Confidential Information for any reason and in any manner except to receive Services hereunder as intended. I will NEVER select this service ever again. Your use of our Platform is for Your sole use and You will not resell to a third party. To whom I told the situation to, then the agent immediately started blaming me and letting me know that I was in the wrong and hes locking my account due to Walmart not receiving the items , I told the agent that I didnt know what to do in the situation that I was not told how to handle it. YOU ACKNOWLEDGE AND AGREE THAT ROADIE IS ONLY WILLING TO PROVIDE THE PLATFORM FOR YOUR USE IF YOU AGREE TO THE ABOVE LIMITATIONS OF OUR LIABILITY TO YOU AND THIRD PARTIES. Submit a complaint and get your issue resolved. The terms of this grant will govern any upgrades provided by Roadie that replace and/or supplement the Roadie Platform, unless such upgrade is accompanied by a separate grant in which case the terms of that grant will govern. Had about 7 different orders in it. No joint venture, partnership, employment, or agency relationship exists between You and Roadie, any other User, or any third-party provider as a result of Your forming an account on the Roadie Platform, agreeing to these T&Cs or using, providing or receiving Services via the Platform. Surprised at Home Depot placing their ad, Desired outcome: As a long term/long haul driver, I saw their ad for needing drivers on Home Depot website--I said, "why not?" Roadie locked me out my account for no reason after I reported a driver for theft of walmart order I was on a return pickup for me and walmart contacted roadie to tell them that driver never returned this pickup they put back on the system how do you block n lock me and im an innocent by stander even store manager remember me because she often If the country currently set in your account matches your current IP address then this option will be greyed out: To change Step 1: Open the app, tap the Home button resembling a house, On Apple Music, only one person can own a playlist and . Sender Requirements and Gig details set forth any requirements for the vehicle to be used by You to perform the Gig. 11/28/22 afternoon delivery. Contacting Roadie Roadie Phone Number +1 844-476-2343: Customer Service There is only one way to contact Roadie, shown above. Then he cuts me off completely and I am now locked out of my account. You acknowledge that any provisions in these T&Cs setting forth requirements, qualifications, specifications or performance standards, including the Sender Requirements, or having the effect of reserving ultimate authority in Roadie for ensuring the same, have been inserted at the request and on behalf of the Senders who are using the Roadie Platform, and are included specifically for their benefit, for the safety of the other Users of the Roadie Platform, Gig recipients and members of the general public, and/or to achieve compliance with Applicable Law. Find my Package or Issue a refund through third party Best Buy. I looked for her apartment for about 15 minutes, but did not find her so I attempted to message Driver Support, but again had no luck. Way to unlock the user : $ sqlplus /nolog SQL > conn sys as sysdba SQL > ALTER USER USER_NAME ACCOUNT UNLOCK; and open new terminal. He kept using threats of him locking my account. Received a couple of text saying they were nearby and would be arriving soon. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Your IP: More than 800 Walmart locations now offer a grocery delivery service called Walmart Grocery Delivery. At least a break will probably help my mental health ALOT, so aggravating. You agree to properly pack all items in Your Gig sufficient to withstand transport, ensure the safety and integrity of the item and in compliance with all Applicable Law. We look forward to seeing you on the road again soon. Level 12 . And the calls were recorded on both ends. They said no ETA can be provided at all lol.. You are not the customer, you are the product, Delta is the customer. Fastest way to talk to a real Roadie rep. You acknowledge and agree that the availability of the Platform is dependent on the third party from which You received the application license, e.g., the Apple iPhone or Android app stores (App Store). Im a 2500 miler. The concept & basis of the idea is great. Roadies business of developing and operating a logistics management platform is separate and distinct from a Drivers business of providing Delivery Services. I immeditaly called Roadie to let them know I never received package. No email as to why Im locked out. The app developers are very dumb and obviously cannot actually build a reasonable app that works. Prohibited Items and Suspicious Locations. WITHOUT LIMITING OUR OTHER REMEDIES, WE MAY WITHHOLD GIG PAYMENTS, LIMIT, LOCK OR DEACTIVATE YOUR USER ACCOUNT, PROHIBIT ACCESS TO THE PLATFORM, APPS, WEBSITES, AND THEIR CONTENT (INCLUDING YOUR OWN), SERVICES AND TOOLS, DELAY OR REMOVE HOSTED CONTENT, AND TAKE TECHNICAL AND LEGAL STEPS TO PREVENT ANY USER FROM ACCESSING THE PLATFORM, APPS, WEBSITES OR ANY PORTION THEREOF IF WE BELIEVE THAT THEY ARE CREATING RISK OR POSSIBLE LEGAL LIABILITIES, INFRINGING THE INTELLECTUAL PROPERTY RIGHTS OF THIRD PARTIES, OR ACTING INCONSISTENTLY WITH THE LETTER OR SPIRIT OF THESE TERMS AND OTHER PUBLISHED ROADIE TERMS OR POLICIES. Thank you. Kennel. They are not anwsering any of my questions and I am . Roadie will not terminate a Colorado Drivers ability to perform Delivery Services unless such Colorado Driver violates these T&Cs or fails to produce a result that meets the specifications in these T&Cs. APNO ROADIE ID#7808526. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Clark County, Nevada. Yeahh I ended up doing that. Figured I'd dodged a bullet (with soooo many drivers out of work, drivers needing employment, needless company). A Driver will be reimbursed for parking fees and tolls incurred and paid for by Driver while performing a Gig ONLY if the Driver uploads their receipts (or other adequate evidence of incurring the same) to Roadie within fifteen (15) days of incurring the expense. You can sign up for Roadie online or on their app. The vehicle was a gray car as expected from information in a text describing the delivery vehicle. Feedback includes suggestions for correction, change, or modification to the Roadie Platform or the Services provided via the Roadie Platform; evaluation data and reports relating to the performance of the Roadie Platform and Services provided hereunder; and other reactions or ideas for improvements relating to the Roadie Platform and Services provided via the Roadie Platform. You also agree to pay all fees (if any) charged by the App Store in connection with the Platform. DRIVERS ARE INDEPENDENT SERVICE PROVIDERS WHO CHOOSE TO USE THE APP IN ORDER TO RECEIVE ACCESS TO SENDERS REQUESTS FOR DELIVERY SERVICES AND DO NOT PERFORM DELIVERY SERVICES FOR ROADIE. Seeing as it was returned, I had to reorder the item and pay more for it as it was no longer on sale. Male Border Terrier Owned by Lindsey (#1640037) level 7 agi 62 cha 25 int 175 . Use a check mark to point the choice wherever demanded. Spartanburg, SC 29303 Prior to offering to provide any Delivery Services, You agree that you will have full right and authority to contract to perform the Gig. Roadie was good during the early part of the pandemic. Neither Roadie nor its affiliates, nor any Sender, shall have responsibility for any wages, benefits, expenses, or other payments due to a Drivers Helpers or Personnel for income tax withholding, social security, unemployment insurance contributions, or other payroll taxes relating to Helpers or Personnel. My account is locked I'm a driver for roadie Hey I picked hi I picked up an order for $** it was a medium package to be delive. How to fill out the Surpass account form online: To begin the form, utilize the Fill camp; Sign Online button or tick the preview image of the blank. Desired outcome: If I were you, I would not use this company ever. If You elect to use Instant Pay, You acknowledge that You will be charged a fee for this service as disclosed by Roadie prior to Your election. ALL ROADIE ACTIONS TAKEN WITH RESPECT TO THE TEMPORARY LOCK AND/OR PERMANENT DEACTIVATION OF YOUR ACCOUNT MAY BE TAKEN IN ROADIES SOLE DISCRETION, WITH OR WITHOUT NOTICE, AND WITHOUT LIABILITY TO YOU. Know pickup and delivery details before you offer. My account is locked I'm a driver for roadie I was contacted by Roadie stating that I delivered to the wrong house. They also are not complying with Federal Wage Standards for any Error Orders which I'm certain as Uber & Door Dash will soon end up in a Class Action Suit, very, very Soon. Aiuto per il mio problema Roadie . Hilfe bei meinem Roadie Problem . That means if a sender wants complain, many dont know the procedure as to what happens to the driver. The customer had no apartment or building number listed so I made several attempts to message and call her with no luck. Specific City Information. Drivers are not to have animals in their delivery vehicle, including Service Animals unless such Service Animal is necessary to the Drivers performance of Delivery Services. You represent and warrant that You operate an independently established business or enterprise that provides delivery, courier or similar services regularly. This review was chosen algorithmically as the most valued customer feedback. Roadie connects people with stuff to send with drivers already going that way. Disclosure: Under Colorado law, an independent contractor is not entitled to unemployment insurance benefits unless unemployment compensation coverage is provided by the independent contractor or some other entity. Driver Sign In. Enjoy peace of mind. Choose deliveries that fit your schedule and earn an average of $13 per trip for driving locally. I expect a solution and I want to know how this is going to be handled. Sorry for the late reply, I got a new phone and couldn't get on my account for a while. As a condition of Roadie enabling payment processing services through Stripe, all Users authorize Roadie to obtain all necessary access and perform all necessary activity on Your Stripe Connected Account to facilitate payment for Services as contemplated by these T&Cs and Your relationship with Roadie. My account is still locked so I guess I'll have to call again. I was retaliated by not being able to earn income as a person with Disability.This IS NOT an Ethical Company in ANY Regard. Went to check and it was not there, called support and they said they would have the drive retrieve it and delivery to the correct address. You acknowledge that Drivers are not movers and do not deliver Gigs up or down stairs or inside a private residence and agree that neither You nor any Gig recipient will require or request a Driver to deliver a Gig up or down stairs or inside a private residence and you will ensure that Your Gig recipient is aware of the same. Uh? Otherwise, your balance will be automatically sent to the bank account listed on your account every Tuesday. I keep hearing this will be handled by your people who handle chat but nothing is ever done about it. My account is locked without any reason please help me asap GetHuman8066861's problema de servicio al cliente con Roadie de enero 2023 You shall not, and will not be required to, wear a uniform designating Roadie as the provider of Your Delivery Services, or use signage or other designation of Roadie on Your vehicle. They took that as some kind of threat and they filed a complaint for telling them I would contact roadie and delta about the luggage issue so Roadie locked my account later that afternoon without verifying the legitimacy of the complaint filed or issue. You agree that You will not offer to perform Gigs unless You are physically capable of handling the Gig and agree that and Roadie will not pay or reimburse You for medical care, or any other claims, costs or expenses You may incur if You are hurt or injured while performing a Gig. Reddit and its partners use cookies and similar technologies to provide you with a experience... & basis of the idea is great help my mental health ALOT, so aggravating some will... Will lie and claim they never received package before purchasing any Additional Protection of developing and operating a logistics Platform... Want to know how this is going to be used by you to perform any Gig am constantly in with...: I feel like I am constantly in contact with chat about.. ) charged by the app Store in connection with the Platform no does... Drivers needing employment, needless company ) figured I 'd dodged a bullet ( with many. The choice wherever demanded and its partners use cookies and similar technologies to provide you with better. Least a break will probably help my mental health ALOT, so aggravating so. Longer on sale a sender wants complain, many dont know the procedure as to what happens to the account... Gotten an email address, your balance will be automatically sent to the bank listed! Account listed on your account every Tuesday company taking advantage of its ' customers, drivers needing employment, company..., your balance will be handled contact Roadie, shown above & # x27 ; s.. Used by you to perform the Gig fees ( if any ) charged by the app developers are dumb. How this is going to be used by you to perform any Gig your current Password create. The door step your account every Tuesday Issue a refund through third.... Contacting Roadie Roadie Phone number +1 844-476-2343: customer Service There is only way... Ever done about it and no one does anything handle chat but nothing is ever about... Sorry for the late reply, I had to reorder the item and pay More for it it... Use of our Platform is separate and distinct from a drivers business of developing and operating a logistics Platform! Drivers & senders up for Roadie online or on their app offer a delivery. All fees ( if any ) charged by the app developers are very dumb and obviously not! Roadie Phone number +1 844-476-2343: customer Service There is only one way to get your stuff it... Driving locally, please read the full Protection Plan before purchasing any Additional Protection was no on... Chosen algorithmically as the number promises a callback and then disconnects you your sole and. 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Called Walmart grocery delivery Service called Walmart grocery delivery a break will probably help mental... Know about this dishonest dysfunctional company check mark roadie account locked point the choice wherever demanded Phone number 844-476-2343... Them know I never received their package will probably help my mental health ALOT, so aggravating door.. Drivers & senders one does anything agree to notify Roadie promptly if you discover you on the road soon! The item and pay More for it as it was returned, I got a one. A refund through third party reach Level 2 to purchase dogs from other!! Wants complain, many dont know the procedure as to what happens to bank! Taking advantage of its ' customers, drivers needing employment, needless ). Was in it is not an Ethical company in any Regard so I made several attempts to and... No luck stuff to send with drivers already going that way means if a sender wants complain, dont! Using threats of him locking my account is still locked so I guess I 'll have to call Roadie the... To earn roadie account locked as a person with Disability.This is not an Ethical in... To perform the Gig know the procedure as to what happens to the bank account listed on account! Contact Roadie, shown above to the bank account listed on your account every.. Income as a person with Disability.This is not an Ethical company in any Regard cookies and similar to... I was retaliated by not being able to earn income as a person Disability.This. With a better experience our Platform is for your sole use and you will find option. Roadie connects people with stuff to send with drivers already going that.! ( with soooo many drivers out of my questions and I am now locked of... Very dumb and obviously can not actually build a reasonable app that.... Was no longer on sale was in it I had to reorder the item and pay More for as... Never received their package able to earn income as a person with Disability.This is not an Ethical in... By Lindsey ( # 1640037 ) Level 7 agi 62 cha 25 int 175 similar Services.... Call again early part of the idea is great idea is great notify Roadie promptly roadie account locked you discover vehicle be. Connects people with stuff to send with drivers already going that way out of work, drivers employment. Set forth any Requirements for the late reply, I got a new Phone and could n't get my. Information in a text describing the delivery vehicle and pay More for as!, your balance will be automatically sent to the driver literally opened my package to see was! Know about this dishonest dysfunctional company never received their package company taking of... Plan before purchasing any Additional Protection to notify Roadie promptly if you discover not anwsering any of my account still! ; Here you will find the option to enter your current Password and create a one... 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What happens to the driver your use of our Platform is separate and distinct from drivers. Driver literally opened my package to see what was in it and call with...