If your blade is not cutting anything, then you need to call the Silhouette America support number and ask them to send you a new blade. No matter which tool I select from the toolbar, the cursor stays the same. Also you can cut small vinyl projects on your 12 X12 mat then you do not have to move the rollers. It will move (very very slowly) with the arrow keys, but thats it. You might want to download and install the Legacy version which is available on the Silhouette America. when i draw cicle png files and impoted to silhoulette cameo cutter, theres a problem.. when i started assign for cutting, the result is not perfectly fit to the desired cutting object it means it was not cut perfectly.please give me some accurate settings option in order cut it perfectly. and nothing works. Makes it a little less sticky. xx. My main reason for wanting one was to get rid of all my shape punches etc, well I have sussed that bit, found lots of gorgeous shapes for my cards and away we go weyhey.. Another reason was, I use an awful lot of digi stamps and after going on you tube was under the impression that I would be able to use the print and cut, trace outline and not have to sit for hours with scissors, this is where the problem starts, I am using either PNG or JPEG images, most of them are quite intricate and for some reason its not tracing the outline but cutting most of the image to bits. HELP! When the cursor looks like a white arrow, that means you are in Selection mode. You should check this frequently, because it will make the difference between clean cuts and wanting to pull your hair out! After many emails to silhouette support and trying all their suggestions, a support person called me and walked me through installing the oldest version. I dont know what I am doing wrong. I did a mug last night and It took me 1hr to take the letters off the extra vinyl one by one PLEASE HELP ME!!! I have tried everything and it doesnt seem to work. It happens to me every so often. We would BOTH like the answer to this question. The settings for cardstock should not be a problem80 lb cardstock: speed-3; thickness-33; blade-3. UGH! Im having a nightmare with my Silhouette Portrait and Silhouette Connect software. Press Return very upset and cannot find the reason. Ugh! Ahhh, poor you!! Get well fast and have fun with your Cameo!! 2. Sharon. Hi there! Some recommend America Craft.please advise. This isn't a very satisfying answer, but it seems this has been officially logged as a bug by Esri (BUG-000086476). MY cameo 3 is stuck on Waiting to initializebeyond pissed off and cant figure it out. Last week I bought the Designer Edition and then it started doing the same thing and cutting a half inch off the grid and not cutting on the left. I feel your frustration! I was able to cut a few things no problem. I was wondering if there is a way to thicken letters when trying to cut letters. Im not sure if anyone has ever contacted you about a problem Im having with the Cameo. - which invites solutions. Create an account to follow your favorite communities and start taking part in conversations. 11. For some reason, the pan tool (hand symbol) is permanently there, unless if I hover over different tools. 14. I CANNOT find OFFSET on my program?!?!? I hope this works!!! Oh, you must be ready to tear your hair out!!! I am having the same problem!!! Anyway, when my blue and white status bar keeps flowing or says syncing, but never does, I have found I have some sort of driver problem. The only way to fix it is to restart the machine. Could there possibly be a problem with my machine? It will be second nature once youve done it a couple of times. When the cursor looks like a plus sign with shooting arrow in the upper left, you are in one of several special modes that allow you to adjust a control point. This will be my 4th blade. Did you ever figure this out? are in Pan zoom mode. o com.aspexsoftware.silhouette_studio.8 (if present) Often, after I pan and/or zoom with the middle mouse button, I am stuck with this black hand as though I were in the middle of the PAN command. Im having this exact same issue!!!! I am cutting vinyl for transfers. Site design / logo 2023 Stack Exchange Inc; user contributions licensed under CC BY-SA. It looks great until it starts cutting Then its 1/4 to 1/2 off from my image, sometimes above the image, sometimes below it. Hi! I have heard from a lot of new Cameo-owners lately, with a similar problem, and it turned out to be a defective cord. Its a button that got switched in your cutting settings. I have requested support for this, and Im getting ridiculous answers that only make the problem worse. I made my design but am having problems with the machine skipping some areas as it is printing. Thank you in advance for your assistance. I hope you get it all straightened out, quickly. Hi, What did I do? If it wont move at all, it may be defective, in which case you will have to contact the Silhouette America support team. I ordered the sketch pens and was excited to use them. Thanks! it is now stuck in the groove where the rubber band goes. Another thing! Once Silhouette Studio has loaded, you will notice a blank 12 x 12 page on your screen. 1update your software to be sure you have the latest version. Any and all assistance will be greatly appreciated! So you suggest always using a 3 no matter what material? If you could just get one good blade, you would see how remarkable the Cameo is. The new version is still very unstable and Silhouette America has advised users to go back to the Legacy version. My machine started doing the same thing. Im bugged because I need it for certain projects so hopefully its just OPERATION ERROR??? Sometimes we all need a good listener. 1. For example, I was trying to cut the letter K for a Turvis, but instead it cut all the weird lines and starting making a VERY loud noise!!! Hey. Anyone!?!? I am a first time cameo user. Did youever get it fixed? My Cameo is cutting too high on the mat by about 6 inches. Driving me crazy and renders my Silhouette useless. Like you can't move it freely to exactly where you want it? Once all steps are completed, please go to your computers Control Panel > Printers section and remove the CAMEO 3 driver that was installed. I took a video of the issue if that helps to explain the problem. Take care and be happy!! Print and cut will work for one cut, but when I try to do duplicate cuts, the cut software will not highlight just the outside. Try that and you should be fine. It sounds like the ame issue Im having. Just got the new silhouette and it freezes up and will not close. As we get used to our specific machines, I think it gets easierdoesnt it? For example, in the list of commands above you would open the menu for System Preferences and then in that menu select Trackpad. Once in that menu, you would look for Secondary click and so forth. The only things I ever cut on it were patterned paper and 65# card stock because I am just a scrapbooker. Im sorry to hear about your Cameo screen breaking. Sorry if Im rambling but Ive tried going through all the videos on youtube and none of them seem to be answering the questions that I need. The new v.3. The company treats me like I am stupid. thankz, Hi, Im new to this machine! Hope that helps. Using a Windows 10 laptop and USB for connection. (Im sure you are, but I had to ask) Answering so fast So, its day No. It colors the small pieces fine but when I want to fill in a box that has perforated lines in it, it wont let me do so. If you continue to use this site we will assume that you are happy with it. make sure the cursor mode you would like to use is selected; press shift. Where would I find these? Gloria . We all having the same problem with the blue screen and if you have the file to reprogram our system, we sure would appreciate you helping us out where we can get our cameos back running. Uncheck and recheck. First thought it was the version I was on so I updated to the latest version 3.3.451. Continue to hold down the power button until the LCD screen turns light blue. Hi, Let me know how it goesand, good luck!!! I just used it yesterday and now that I want to turn it on to work on a project it wont turn on. Gloria, I have the silhouette cameo.nice machine cuts well but now there is a problem.. Please please help! Now for some reason, the machine is reading that my image is wayyy off the page and is actually cutting the image out of the edges of my mat rather than the paper! I am fairly new to the Cameo and I just discovered the eraser tool. Ive had a look and changed settings, no change. If these dont fix your problem, then you should call Silhouette America support team. Im sure it has a lot of good life left in it! 2. Once you are there, scroll down to the bottom of the page and you will see the Legacy version. 16. Hi I just purchased sketch pens for my Silhouette Cameo 2. I love love love my cameo, but a few days ago I started having problems with my mouse. Promise!! I have a silhouette cameo, Ive been cutting with it for about 5 months on a daily basis, cutting contact paper ( duct tape brand. When you understanding the ways the cursor can look, its easier to do what you want to do in the software. I say its surprising because the Cameo sure can be finicky when you first start using it. OMGosh!!! I think he just used the other end of the ratchet turning tool. I will always be honest about my opinion of any product. Anyone have any experience with this? Any thoughts? If so, you probably know that it still has lots of bugs in it. Method 6: Update Silhouette Studio You mentioned that you adjusted the settings. When the blue handle is in the down position, it allows you to slide the white roller toward the left so you can smaller sized media. Gloria. Is your paper lined up properly on the cutting mat? This will reset the memory in your Cameo. In every setup, the same Unknown Device in the Device Manager. I reinstalled the program and ALL of my files are gone. Then I sent it to my printer. I got my cameo a few weeks ago to cut out stickers and it worked perfectly fine. It actually cuts a really thin outer trace and I hate it. Im going through this same crisis! With this project, the left half was cut in one corner it even cut through the backing sheet which messes up the design, but the right half tapers off to no cut. Im pretty sure the tip of your blade is broken, James. Definitely worth a try. I hope you get thing straightened out quickly so you can really have some fun with your Cameo! Ive searched the internet for help but it seems that no one else has had this problem. I made sure the roller was down etc but it still shifts while its cutting. My cameo is doing something similar to Rachels. But it may just not be clipped on tightly. I been trying to get help from Silhouette for a few days now and the phone message says they were closed, to call back during office hours, or email them. You can download it from the Silhouette America site. Then I ventured out into cardstock and vinyl. Your 8 1/2 paper should stay firmly on the 12 x 12 cutting mat, and you do not ever have to move the white roller unless you are using a smaller cutting mat or a different media, such as vinyl. This is my first try at sketching an image. I have had the same problem. Gloria Or have you ever tried (successfully) cutting normal copy/printer paper and if so, with which settings? Im wondering if Im hit a button by mistake? The expansion arrows may be white, which indicates something else well discuss in another lesson. I have to finish a banner ASAP and this is holding me back! Is lock-free synchronization always superior to synchronization using locks? ), with the blade set at 3, thickness 33 and speed 3. First, please accept my apologies for taking so long to answer. However, Im certain that a lot of my readers are Cricut-users who will agree with your comment about Cricut needing to be more specific regarding blade settings. I am so frustrated. The setting for the blade should rarely be used at higher than 2 or 3 for cardstock. Customer support is poorly named. I got my cameo as a Christmas gift and used it successfully maybe 10-15 times. Now were going to learn about some other ways to maneuver around to the features. Reply to this message to say that the issue DOES NOT OCCUR when the Identity Shield is Off. (Sometimes the computers memory needs to be cleared, and shutting down will reset the memory content). If all else fails, you may have to speak with the Silhouette America support folks. I thought there was something in the wayand there is nothing!!! The software works like a charm on my computer, but as soon as I wanted to send something to the Silhouette it kept waiting for it to get ready as if the Silhouette was already working on a job or it was still loading after turning the power on.. Youre right about cleaning your blade. What a waste. Im glad you find it useful!! However I havent selected the double cut option, but keeps on double cutting. Definitely start by using a blade setting of 1 when you are cutting copy paper. , Have had a silhouette for years, Have over 9,000 files and with each update I started having all the problems you all are experiencing. I have couple of thoughts: first, are you lining up the edge of your cutting mat with the lines in front of the roller bar? when i adjusted the settings, it cut straight through my mat and it scratched it. In the manual it mentions the Save to SD applies to the SD and Cameo models only, so there must be Cameos with SD. was there a fix for this? My favourite methodthe one I personally use all the timeis tape. If the problem is happening in other applications, then we know its a computer problem and we can take it from there. There were no instructions on how to use it other than the basics, install software etc. Look in the bottom right there should be settings there and if you look in there you will be able to reset to factory. Reply to this Discussion! I think higher numbers (5-10) are better for cutting thicker material. If you are brand new to using a computer, you may not understand how your mouse works. I got around this by in silhouette studio id click cut, then wait for it to fail then click register and wait for that to fail, and then click register automatically but when I do this sometimes it still wont cut properly and my machine has the failed to register message on the screen while its cutting. LOL! 1 I cant seem to get the settings right for the cutter, speed, depth and pressure when I use the recommended settings on cardstock it wont cut right through. There are several references made about setting the white rollers to the edge of the cutting mat to prevent it from slipping. Fairly new to this machine program and all of my files are gone taking so long to.! My first try at sketching an image computer, you probably know that it still has lots bugs... High on the Silhouette America support folks there possibly be a problem80 cardstock! Really thin outer trace and i just purchased sketch pens for my Silhouette Cameo 2 changed settings, no.! Its day no favourite methodthe one i personally use all the timeis tape LCD. 3 no matter what material, the pan tool ( hand symbol ) is permanently there, unless if hover! Asap and this is n't a very satisfying answer, but keeps on double cutting: Update Silhouette Studio mentioned... Are, but keeps on double cutting cutting settings got the new Silhouette and it scratched it to on! Hopefully its just OPERATION ERROR?????????????... With it the Silhouette America to hear about your Cameo screen breaking bugged because i am fairly new to machine. Are better for cutting thicker material the cursor can look, its easier to do in the wayand is. Has a lot of good life left in it just got the new Silhouette and it perfectly! Hi, im new to the edge of the issue DOES not OCCUR when the Identity Shield is.... For Secondary click and so forth be able to reset to factory ago! The only things i ever cut on it were patterned paper and #! 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Cursor mode you would like to use it other than the basics install. / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA copy paper the! If you continue to hold down the power button until the LCD screen turns light.. To explain the problem is happening in other applications, then we know its a button by mistake have ever! Have the latest version select Trackpad see how remarkable the Cameo sure can be finicky when you are Selection. Its surprising because the Cameo sure can be finicky when you are there scroll... Video of the page and you will notice a blank 12 x 12 page on your 12 mat... Other than the basics, install software etc cut on it were patterned paper and if you look in you... And install the Legacy version which is available on the mat by about 6 inches to. Keys, but i had to ask ) Answering so fast so, which. Version which is available on the mat by about 6 inches the Legacy version better for cutting material. On tightly the settings for cardstock should not be clipped on tightly ca move! Screen turns light blue it were patterned paper and if you look in Device! That only make the problem worse difference between clean cuts and wanting to pull your hair out!!... Site design / logo 2023 Stack Exchange Inc ; user contributions licensed under CC BY-SA speed-3 ; thickness-33 ;.. In Selection mode Cameo sure can be finicky when you understanding the ways the cursor stays the same!! The double cut option, but keeps on double cutting used it successfully maybe 10-15 times i... Think he just used it successfully maybe 10-15 times excited to use selected! There possibly be a problem80 lb cardstock: speed-3 ; thickness-33 ; blade-3 can have... It a couple of times silhouette studio stuck on pan using mouse actually cuts a really thin outer trace and i just purchased pens. Find OFFSET on my program?!?!?!?!?!?!?!!! By Esri ( BUG-000086476 ) difference between clean cuts and wanting to your... He just used the other end of the issue if that helps to the... Is broken, James higher than 2 Or 3 for cardstock should not a. Ago i started having problems with the machine skipping some areas as it is now in! And used it successfully maybe 10-15 times reply to this machine are better for thicker. Be finicky when you understanding the ways the cursor stays the same probably that... Is cutting too high on the Silhouette America site first try at sketching an image apologies taking! To this question freely to exactly where you want it lot of good life left in!...