The city was quite dilapidated; there was concertina wire and barred windows everywhere. Yes, there were restrictions like always wearing masks, social distancing, having your saliva tested daily, doing temperature checks based on facial recognition, and filling out daily questionnaires on your TV. I told a member of staff about this and was directed to use a toilet on the top deck. Hopefully they will add some new itineraries in the next few years. provides an alternate mode of transportation rather than interrupting the cruise, this benefit does not apply; Copyright 19952023 The Independent Traveler, Inc. Amazing, Funny & Totally Awesome Cruise Photos, Click here to reload the page in order to enable certain features, Policy regarding COVID related Discussions. Would love to see them add the Galapagos but I dont know what barriers exist to Vikings entry to that market. For the V2 category, included shore excursions can't be booked until 60 days prior to sailing, a disadvantage vs other stateroom categories. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. - 120 days to 90 days: refund of fare, less cancellation fee of 15%. Once we got, I love the fact there is no one under the age of 18 on these ships. We had been told by Viking that no covid test was required and after much searching online for a different direction, we did not test. I have contacted Watcdog BBC who are interested. They are highly rated on this forum, which is why I contacted them, after getting numerous quotes online. ComplaintsBoard.com is a leading complaint resolution website on the Internet. However, we did not find any "Specified Reasons" listed in the Plan Document. We did the Grand European river cruise in 2019, and were lucky that the water was just high enough to do the whole trip without interruption. Also Viking room stewards > Silversea butlers. Also the prospect of seeing Devil's Island was intriguing. There is a Travel Protection Plan Summary (2 pages) which refers the customer to the Plan Documents (16 pages), which must be retrieved on-line at the TripMate site. They instead provided a $100 voucher for each of us. In case anyone is wondering about AIG's coverage of ports skipped or low river water, here are the benefits listed under "Travel Inconvenience Benefits:". The entertainment was better than I expected and my wife enjoyed the jewelry. The bottom line is that Viking has been paid full fare for the trip but will not let me use the vouchers for my niece, and is trying to extort yet more money from me in order to go on the trip at all Claims of nontransferability and dubious claims about expiration dates have been used to demand a $16000 overpayment from an elderly couple with disabled wife. We found the Orion to be a delightful experience. There were only 25% of the passengers on the ship so it was like sailing on your own private yacht. As of this writing, all of the areas visited by our cruise are still considered level 4 for COVID (Do Not Travel), and the trip has in fact been subsequently cancelled by Viking. Up until now, we would sing the praises of Viking Cruise Lines to our friends and neighbors, and were enthusiastically looking forward to finally taking this trip. My Viking Journey. The travel insurance summary and plan documents indicate that coverage must be purchased at least 120 days prior to departure, or immediately if purchased within less than 120 days. Three cheers for Viking. We used Viking Air for our flights and had great flights from the US to Reykjavik. I want Viking to honour its Guest Cancellation Schedule and reimburse the $15,640.19 (Canadian) my husband and I paid for the We appreciate you sharing your experience, Marie, although we regret to hear of your disappointment. Congratulations on being among the minority of pax who actually read the insurer's policy carefully (and then read it again - which often results in a change of interpretation such as you described )! Viking Ocean Cruises and TripMate review: Viking and tripmate insurance refund refusal. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Submit a complaint and get your issue resolved. We booked this cruise (In Search of the Northern Lights) because it was a bucket list to see the lights and we picked the time when there was no competing moon light. My bag is still missing and I will request (!) The pools were well maintained and temps were comfortable. We asked to transfer the trip to my son and grandson, but transferring the tickets is not allowed. Read More. To break up the long Jan/Feb months we decided to see some new islands. Get expert advice, insider tips and more. Another. The cruise line's nine identical. I am extremely disappointed that a once in a lifetime trip I have been looking forward to for two years is now marred before we even get on the ship. However, my husband just got out of the hospital with congestive heart failure. Both cover the West coast of Australia, plus Perth to Sydney. I had insurance and filed a claim. Still need to do South America when the pandemic is really over. Weve taken note of your feedback and while we understand you have already been in contact with our team, if you'd like discuss this matter further we welcome you to email TellUs@vikingcruises.com with your booking information. There is no pre-existing condition exclusions, and no stable period required for any travel, because I use this all the time to travel for work. Yazmin Hope and Libby Gallagher You might just see an expansion of destinations. They have dropped that itinerary. The ship offers a variety of spaces in which to relax and enjoy the views of the ocean. There were small groups of musicians placed around gathering areas all over the ship, and the evening entertainment in The Theater each night was quite good. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. And there was no shortage of entertaining and educational things to do each day. However, the cruise line has no control over sightings. Oceania does a circle tour of Australia. Because we were given a voucher, we can not get out money back. We would like to move forward with booking the cruise for 2022 if Viking resolves this matter by either refunding the $1838 protection plan cost paid, or providing full vouchers to place the same coverage for the new trip. We just looked at Azamara and Oceania as we want to see more than Viking is offering. We finally made it in 2022. 6-10 Cruises Age 50s. Superb. Viking Star is flagged in Norway and registered in Bergen. airfare $2198 October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. Lectures and destination information. LauraS Read real customer reviews of the Italian Sojourn to find out about our award-winning ocean cruises and review your own Viking cruise. Viking Cruises Customer Reviews Overall Rating 4.4 Accommodations 4.6 Itinerary 4.3 Professional Staff 4.6 Repeat with Operator 4.3 Value for Money 4.2 We Are Committed To: Award-winning Service Low Prices Client Satisfaction Call Us For a Free Quote at 1-800-627-3753 Guaranteed Low Prices on Viking Cruises We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Started June 21, 2021, By Passengers who stayed in hotels during the one-day extension were all advised not to travel, Going up the Amazon was a bit different than the usual Caribbean jaunts. Part B is a list of Travel Insurance Benefits underwritten by United States Fire Insurance Company, and including a list of post-departure benefits such as trip interruption, medical expenses, evacuation, etc. A drinks package at the original cost, when I first tried to book it. Second was the itinerary. Welcome to Viking cruise reviews. Thanks; I went ahead with the AIG policy. Find a Cruise on Viking Venus SORT BY 12 Night In Search Of The Northern Lights (Bergen To London) Jan 23rd, 2024 $4999 12 Night In Search Of The Northern Lights (London To Bergen) Feb 4th,. Cruise delayed because of COVID. (Sorry, this is totally off topic, but had to add it.). 388K views 1 year ago #CruiseTips #VikingCruises I review Viking Ocean Cruises and put the cruise line to the test to see what they offer, what they do different to other cruise lines -. Experiment! The stress and travail this has caused my family is beyond measure. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Where are the additional credit card charges coming from for euro purchases made in Italy and Greece? Read More. I expect to see future World Cruises with different itineraries. Or adding new ports in the Med to their line up. Started August 27, 2021, By Well decorated in an understated manner. The Jupiter was beautiful and spotlessly clean. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Desired outcome: I thought Viking was quite nimble with their Welcome Back cruises in 2021: Iceland, British Isle, Bermuda, and porting out of Malta. While some new destinations would be nice, it is not a serious happening. AIG; I read through most of the insurance policy, and also spoke to someone on the phone; she told me that they pay $200 per day, up to $800, for missed ports. They simply have no sense of decency or ethics when it comes to dealing with a situation which easily be resolved with an ounce of compassion and understnding They simply don't care and believe they have the power to treat people however they please. Because I keep seeing reports of skipped ports, I've been looking at trip interruption coverage, have found a policy that looks decent. Due to snowy condition, we were delayed departing from the Vancouver International Airport in Canada. Lots of food variety to choose from and food was always well presented and tasted great. Viking never bothered to get us seat assignments for our return flight . We indeed used the vouchers to cover the cost of insurance for the second trip. The disappointment was that, We have been on a three Viking River Cruises and wanted to try an Ocean Voyage. Get expert advice, insider tips and more. Search. All we had to do was hand off our luggage to the Viking staff at the arrival airport and didn't have to worry about it until arriving back at our home airport. I was surprised by the decor. Tunis and Algeria were impossible for political reasons and calls there were cancelled more often than not; they took those ports off the itinerary. Not everyone can take 4-5 months away and spend $120K per couple (and up) in order to see those places on a WC. My bag didn't make it. When you purchase your flights through Viking, you can now use the My Viking Journey guest portal to fully customize your itinerary online - with no service fee, though a fare increase may apply to your selected flights. Booking 6819824. They have their money in hand. This was by far one of the best cruises I have . Viking used to do a southern route through the Western Med (Southern Med Discovery). On 5/4/2022 at 5:01 PM, lackcreativity said: On 5/4/2022 at 9:32 PM, Peregrina651 said: 19952023, The Independent Traveler, Inc. I thoroughly enjoyed the bars, bartenders, and servers in those areas. Essentially, the costs of these sizable insurance premiums are non-reimbursable after only 10 days, regardless of how soon after booking the cruise the customer decides to cancel, or how long before the departure date they cancel. My wife and I went onto a Viking cruise in November 2022 for about 10 days. We chose a PV (Penthouse Veranda) level cabin which enabled us to grab the excursions we wanted right off the bat, as well as getting priority for restaurant reservations. Started August 27, 2021, By For instance, on a recent Antarctica cruise (Not Viking, but key to this insurance discussion) the cruise line wanted assurance that we had medical evacuation insurance. Viking River Cruises has left an official reply on this complaint. Our cabin included 2 reservations in each restaurant. I don't know if it's acceptable to mention companies by name here, so I won't mention the one I'm considering, but will say that they will pay $200/day for a skipped port. 1. We wore masks in the public areas of the ship, on buses, and any time (which was rare) that we were indoors. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I for one have no interest in the Carribean. My policy does cover medical evacuation, but I could not get the insurance company to write a letter stating that it would cover medical evacuation because until a medical emergency happened, and the claim was investigated to see if it met coverage under the policy, they would not just state, that I had that coverage. They of course know that we can't afford the stress and expense of fighting them in court. This will surely increase the credibility of your complaint. Right size, has everything you need or want and none of the things you. Most people on the ship disagreed. We have or by the end of the year, done most of what Viking has to offer. I for one have no interest in the Carribean, but then again I don't need to escape the northern winters. Cruise Tulips & Windmills Come see the rainbow of colors and visit some of Belgium's most beautifully preserved medieval cities for the ultimate 10-day spring journey in the Low Countries. It's been years since my husband & I have cruised in the Caribbean. The text appears: #1 on the oceans. I want to take more Viking Ocean cruises, but I want to try new places. The entire staff always treats you as family. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Sea to Caribbean - All. On February 1, the shore excursion booking system opened up for the ocean segment of my trip. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Honestly, this sounds like a "comment". I emailed and complained asking for the entire amount be refunded to me. Actually, the food was part of the adventure. Not one thing but some flowers in the rain and unsafe steps and more Booking number 7141933 Wish they would bring back their cruise through the Kiel Canal. This started when we booked an ocean cruise with Viking to South America I believe in Dec of 2021. I'll suggest they have further room to continue growing the ocean brand. Nobody goes there anymore, its too crowded. . We loved The Chef's Table. Our only complaint was with the booking of excursions which were often changed without notification. Yazmin Hope and Libby Gallagher We enjoyed Viking's care from the airport to the ship and back again. 2. The food was amazing. This review was chosen algorithmically as the most valued customer feedback. We called Viking and there is nothing that they will do to be able to use the over $7,000 paid for the trip. I'm examining options for trip insurance for our British Isles Explorer cruise in 2024. LauraS By proceeding, you agree to Cruise Critics, Fabulous cruise but there are chinks in Viking's armor. They did more Panama Canal and then the Pacific Coast before their Alaska curries. Does not even include The Milford Sounds. The policy can only be cancelled within 10 days of receipt. Entertainment is not flashy stage shows (I never go on the other lines anyway) The speakers have talks on what you are actually going to see and you learn about the geography and wildlife, We had to jump through lots of hoops (apps, covid tests, proof of vaccination, etc) to get on this cruise, but it was worth it! We paid for the trip and had trip insurance. The staff and crew were simply flawless, and Ive never seen such a clean ship. Not your fault but took 5 flights, 1 whole day in airport, 1 whole night and 2 hotels to get to the ship 3 1/2 days late. Why are they doing this>. Then again, in the Viking Ocean start up years, it was a good "bread and butter" cruise that they could sell out week after week, giving people a taste of the new cruise line and keeping the coffers filled. Viking Ocean evolved from Viking River, with the Viking' Star's maiden voyage only back in 2015, or 7 years ago, with the past 2-yrs decimated by COVID issues. The Best Way to Book an Ocean or River Cruise. We also purchased, This was by far one of the best cruises I have been on. I have had many long and frustrating calls with insurance companies trying to understand the policy language and often don't come out of the call with a better understanding because they just won't answer a direct question. Review for .css-nczv9q{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;-webkit-text-decoration:none;text-decoration:none;outline:2px solid transparent;outline-offset:2px;color:inherit;font-weight:500;}.css-nczv9q:hover,.css-nczv9q[data-hover]{-webkit-text-decoration:underline;text-decoration:underline;}.css-nczv9q:focus-visible,.css-nczv9q[data-focus-visible]{box-shadow:var(--chakra-shadows-outline);}Viking Jupiter to Norwegian Fjords, Review for Viking Orion to Australia & New Zealand. We are taking that cruise again this fall, and I doubt tripMate will give us anything if we have to get schlepped off onto buses. Nothing could have prepared me and my family for the callous insensitivity they have shown to us. They have lots of ships and are getting more! Viking Sky ranks # 3 out of 8 Viking Ocean Cruises Cruise Ships based on an analysis of expert and user ratings, as well as health ratings. LauraS Experience all Viking Ocean has to offer with the help of past, present and future Viking Ocean cruisers. The systems in place for dining, entertainment, excursions were easy and smooth. The three stops in Brazil were somewhat disappointing, and especially Manaus. To travelers that may be as unfamiliar with the coverage as we were, we would advise the following: When we arrived to embark we were told that a test was indeed required and we were then charged $45 each for a rapid test (our luggage had already been taken. All of the staff in the enfold and beverage department were on point. Not only were their faces glowing with smiles, but we felt as though they were delighted to have us aboard. We are partial to the Mediterranean, and there are plenty of ports that would appeal to me that would add some newness for those of us who have been sailing with Viking for a while. We ate there 4 times in 2 weeks. While were not opposed to lavish surroundings, Vikings surroundings are non-pretentious and comfortable. By proceeding, you agree to Cruise Critics, Beautiful ship, wonderful ports and sights, Too Much COVID Concerns to Enjoy the Cruise. Im not interested in North American cruises as I prefer land based trips in this area. We had never sailed on Viking before. Viking sails the rivers of Europe, Russia, China, Southeast Asia and Egypt, and across the world's seas to Scandinavia, the Mediterranean, the Caribbean,. Viking had an amazing looking Machu Picchu/Galapagos itinerary all set up. Other complaints can be found by web search. Even the cruises in SE Asia & Aus/NZ follow this same standard. Yes, but that's not the section that I'm referring to; here is what the policy says: Cruise Diversion theInsuredscruise does not stop at a scheduled port of call due toInclement Weather, aTerrorist Incident, a medical incident involving another passenger on the ship, or aNatural Disaster; I did find this under "Trip Interruption," which means that this policy isn't going to pay out if one is on a river cruise, the water is too low to navigate, and they switch to buses for a day or more: interruption of theInsuredsscheduled cruise by theTravel Supplier, due to insufficient or excessive water levels in the body of water where the cruise is scheduled to sail. Our cabin stewards were like angels, and all the staff made us feel welcome. It's medical coverage is totally inadequate, so we use other providers who offer appropriate medical and improved cancellation / interruption terms. Under "How You Are Reimbursed" in the plan summary in Part A, it refers to "Specified Reasons" in the Plan Document. Find helpful information and tips about Viking Ocean Cruises from the Cruise Critic community. Carol and her friend watched a movie one afternoon in the cinema. New is hard! October, 2020 we got an e-mail from Viking saying that all sailings are cancelling for the foreseeable future. A Viking Ocean ship sails in Croatia. Menu. This is apparently the case with or without purchasing the CFAR option. 19952023, The Independent Traveler, Inc. We had been wanting to go back to the Caribbean and also do a Viking Ocean Cruise. Thank you. Click here to get notifications about new complaints of Viking River Cruises. I tend to agree, and hope Viking will soon add some new stops. Made us feel welcome enjoyed the bars, bartenders, and Hope Viking will soon add some new destinations be... Credibility of your complaint November 2022 for about 10 days of receipt for... 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