A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. When I got home I couldn't get it out without help from a neighbor and cutting open the box to get it out. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I also noticed the cushions for the back are "smushed down." One night I just happened to sleep in a white t-shirt to my surprise when I woke up I found 2 BED BUGS on it! Cookie Notice density, these foam cushions went a long way in making this sofa softer on the body and rounder on the eyes. Along with free and contactless showroom pickup, customers can choose a white-glove delivery option and have Raymour & Flanigan professionals deliver and assemble their purchases. Warranty This could not be fixed and Raymour was no longer selling the couches/recliner and none could be found even as a sample on the floor. Platinum Protection Plan | Raymour & Flanigan See All Living Room Sofas & Sectionals Sectionals Sofas Living Room Sets Sleeper Sofas Futons & Convertible Sofas Loveseats Ottomans Custom Furniture Custom Furniture Chairs & Recliners Recliners Accent Chairs Chaise Lounges Benches Tables & Storage Coffee Tables End Tables Accent Furniture Sofa Tables Believe us when we say this is rare for the quality these products are brandished. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Warranty: Please AVOID this company at all costs. Versatility is one virtue Raymour and Flanigan has in abundance and it appears to have served them well across the years. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. Compare these factors to determine which store best suits your needs. Thank you Watchung store for the lesson, will never use you again. These are industry standard for larger furniture purveyors. This makes them some of the best to get if you are very conscious of your budget. For home dcor, arrangements will be made to exchange the item. For more information, please see our The warranty claims to cover everything including tears, stains, rips, structural components. If you cut your couchthey will cover it. https://www.ripoffreport.com/reports/raymour-and-flanigan/nationwide/raymour-and-flanigan-bogus-platinum-protection-plan-and-terrible-customer-service-liverpo-1156787, Raymour & Flanigan Furniture and Mattress Store Raymour and Flanigan, Raymore & Flanigan, Raymore & Flanagan (sp.) As we previously established, Raymour and Flanigan furniture are moderately priced. Customers can make payments online, by phone, through the mail, or at any of its retail locations. *did you get the raymour and flanigan protection plan? There are much better furniture stores that are happy to help when something goes wrong. We were particularly thrilled with its sinuous spring seat support. He was aware that I've chose a long term, but hadn't mention that this is not applicable to this items. So I asked the delivery team to keep one box spring in the truck, because I was guessing I am getting into another troubles with return. Our previous sofa was $300 from Big Lots and held up SO MUCH BETTER. Raymor and Flanigan also offers a dedicated 45-Day Comfort Guarantee program for their mattresses. This is, by far, one of the most luxurious mattresses we have tested. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. I purchased all new furniture for the first floor of my home along with the extra 5 year Platinum Coverage Warranty in 2021. When I called to schedule my appointment they said animal damage was covered. It also offers a room planner on its website. !Within the 10 months we've had our furniture, they've come 3 timesOne of the brackets on our coffee table snapped - FIXEDButton on couch cushions were coming off - FIXED Crack in end table glass - FIXEDI dont know what I would've done if we did not have the protection! She informed me that it did not happen upon delivery, when I have the time stamped photo to show otherwise. ~ 1,000 locations in the U.S. and worldwide. So disappointed and upset. All items are placed for you. Will never buy from them again! Unlike Ashley Furniture, Raymour & Flanigan is a regional brand. Consumers love to do business with someone that can admit mistakes and state how they made improvements. RYGLUZI!DtaYI This mattresss center zone construction also upgrades the targeted support and ensures every sleep on this mattress is a hit! Yes, Raymour and Flanigan furniture ticks both boxes. Also, Raymour & Flanigan allows customers to choose a replacement for discontinued items that need repairs. Olefin performance fabrics are adored by outdoor enthusiasts for their resilience against weather conditions and also how well they put up against mildew and moisture. This is a scam. Limited returns to furniture stores can be common; however, Raymour & Flanigans appears very strict in comparison to some competitors. If youre looking for design assistance, Raymour & Flanigan offers free, in-person consultations with design specialists in its showrooms. It is easy to be overwhelmed with this brands wide variety of recliners. Then we saw how horrible the sofa was pilling up so badly!!!! Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor seating, dining, lounging and decorating. The types of furniture this brand offers are equally diverse. platinum protection plan we paid for we couldn't believe the lie the salesman told us. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. 72c ^fl3g5abOX9 RX. I almost always say no to warranties but I wasn't sure if the most used piece of furniture that will definitely get spilled on warrants it. Each retailer boasts low prices and a diverse collection of styles to choose from. Let us answer all these questions about Raymour and Flanigan. I am filing a complaint. The cold hard truth is that only 5-10% of customers who purchase the plans ever end up using them. Press Esc to cancel. Helpful? 2. Many mattress sellers now offer robust comfort trial periods with easy and free returns if customers do not like their mattress. This guys are just making money and never do anything for you. Anyone ever deal with Raymour and Flanigan warranty? |, Raymour & Flanigan Furniture and Mattress Store. Corporate Advocacy Business Remediation and Customer Satisfaction Program. Terms As a mom of 3 kids, working 2 jobs and in school full time it took me a few weeks to call in the rips. If the mattress protector becomes stained, wash it Ashley has several manufacturing and distribution centers as well. Create Account. All rights reserved. Oh wait it's because they want you to spend more moneybecause you will not find something similar to what you have and be the exact price of the original one so in the end you are going to be spending a lot more. This heavy-duty 8.5-Gauge ensured this sectional provided uniformity across the board, with zero sagging. Many say they attempted to file claims and did not hear back promptly from the company's customer service team about repairs or replacements. Donald C states on Sept 13, 2021 "UNHAPPY". Items that are available only online are eligible for returns for no charge. It may not be copied without the written permission of Ripoff Report. We attempt to partner with many of the companies on our site. NOTHING FOR MONTHS! Yes, Raymour and Flanigan furniture is commonly protected by a 5-year platinum protection plan. They had the nerve to just SEND SOMEONE UNANNOUNCED ANYWAY At 7:30 AM! 2023 UpHomely by ISEE PUBLISHING STUDIO. We'll see a few years from now. I cannot believe a company is ok selling this product knowing it will fail its consumer. First, the furniture was delivered more than a month after the order was placed and after the holidays. Q This Raymour & Flanigan Platinum Protection Plan Service Contract (this "Plan" or "Service Contract") is a Service Contract between you, the consumer ("you," "your"), and . Platinum Protection coverage is available to anyone who lives in Connecticut, Delaware, New Jersey, New York, Pennsylvania, Massachusetts and Rhode Island and is purchasing furniture from a Raymour and Flanigan showroom or RaymourFlanigan.com. Outdoor Seating Set. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Raymour and Flanigan. They're awesome! File a complaint to Raymour & Flanigan Furniture. For more information about reviews on ConsumerAffairs.com please visit our Raymour & Flanigan offers a 5-year protection plan. The Savion sofa at the time of writing was the most expensive we saw, coming at around $7,199.95. The Tatum dining chair is fortified with stain-resistant 100% polyester upholstery. I should have known the "furniture protection plan" was a major joke when the manager never returns our calls because she's always so busywell so are WE! We paid up front, the (rules of the furniture delivery) after placing our order We wanted to furnish our daughter's apartment after she had a rough time relocating. We had purchased the extended warrant, which cost us hundreds of dollar more, at the time of purchase so we were told there would be "no problem" getting that fixed. This will surely increase the credibility of your complaint. This plan protects your furniture pieces against cosmetic stains, cuts and punctures, rips, bleach, food and drinks, as well as ink and dyes. Immediately called the store and informed them of the situation. She said they don't cover "over-use" damage. Has your experience with this business or person been good? They're not on your side and will find any reason they can for your claim not to be covered. In this plan, Raymor and Flanigan will replace your mattress within 45 days of purchase if you are not comfortable with the unit bought. Has anyone looked into it? of this furniture store is not stepping up to the plate!How are they getting away with this!Page after page of complaints!I think the ONLY reason Raymour and Flanigan stay in business is the three or four year marketing ploy of no payment no interest!Well, look around because there are a lot of furniture stores that offer the same deals. In 2007, it was named "Newsmaker of the Year" by Home Furnishings Business. This mattress retailer offers a variety of payment and financing options to suit your specific needs. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Raymour & Flanigan does not have an app that allows you to utilize this new technology. Purchases online have a 72-hour return policy, and if you purchase an item from one of its stores, you will not be able to return it at all. I could be from me. Get this deal in Raymour And Flanigan coupons $250 OFF EXPIRED Save up to $250 Get $250 off your order when you spend $2500 or more and enter this Raymour & Flannigan promo code at checkout 250 Show Coupon Code in Raymour And Flanigan coupons $50 OFF EXPIRED Had that been the case we would have taken the full refund and reimbursement for the protection plan. Arm is sitting directly on wooden support. Search Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. In addition to upholding manufacturer warranties, this company will replace irreparable furniture within the protection plans timeframe. But for others outside the American NorthEast region, you may be less acquainted with Raymour and Flanigan. Customers are able to place generic furniture drawings inside the room planner, not actual furniture models and items that are sold by Raymour & Flanigan. ?az-a30Y@[e%L[2(p6Kcd-RQnXRKY2)7`22 k>'pJNR8APA SR3N!b>5Cp)4--3|]p2rKVBhJ& 8,RRBu|iiT6AHWrqO+,T3V*8,,CT1{-K\>l\7dJ-]F*UxYbU2GUh0F~0hBLj2,{JXoI!o[&Q-"JL[_N[E6edg@lx,;];e2hbM^Lb:x)^1E1e*J They are simply sitting on them and there are rips on almost every seam of the couch. Guaranteed 3-day delivery. This compensation does. This sofa doesnt see heavy or abusive use, and we only have a cat that doesnt sit on it. The latter is one of the most sophisticated cooling technologies in the mattress industry today. Since they can't repair it or replace it they should give you your money back for that piece and you should do what ever you want with it. Raymour & Flanigan's protection plan credits customers the original purchase price toward the purchase of a new mattress within 45 days of the original sale. The posting time indicated is Arizona local time. While some home decor ships anywhere in the U.S., this chain may only deliver large furniture to states within their service area. Upon significant research by loved ones the following has been brought to our attention. That was November 2007 as I write it is March 8th 2008. Copyright 1997-2023, Ripoff Report. Springfield Gardens, NY. Raymour & Flanigan Furniture - worst furniture store ever!!! Delivery was put off for MONTHS. Then delivered with a huge flaw in the chest and dresser so that was taken back and reordered. Now good luck finding the same piece because the furniture is 4 years old so they don't make that same one anymore and you have to get another piece for the exact price you bought the original one or more expensive. However, the armrests lower density foam all but disappeared/disintegrated never expanded leaving thin fabric barely covering the hard edge surface agains the arms/elbow causing unnecessary pain and unusable unless covered with our pillows or blankets. Upon reading the protection plan details I found that rips, punctures, cuts and burns are covered but not animal claws, beaks or teeth. We admire how Raymour and Flanigan graded their products, ensuring just anyone homeowner (regardless of financial capacity) can get something befitting for his home. Celebrity Skin Cream wrinkle cream rip-off advertisements US Based and Foreign companies bilked consumers out of Hundreds of Millions of dollars over the past 7 years. West Palm Beach Florida, Tuffy Tire & Auto Service Center Mavis Tire & Brake Charged Nearly $700 for Non-Fix Bay City Michigan, Lighting New York lighting by Jared Sent damaged product wont refund after I sent back damaged product website description is fake, Tara U THEY SCAM THOUSANDS OF PEOPLE WITH THEIR FLOWER ORDERS. We cant talk about how comfortable Raymour and Flanigan furniture is without mentioning the Beautyrest Black L-Class Firm Mattress we found in Raymour and Flanigans store. Raymour & Flanigan has a very strict return policy that you should be aware of before making a purchase. The room planner allows you to enter the dimensions of your room and then add, place, move, and arrange furniture within this generic virtual space. So they gave me the original price of the nightstand to work with. Standard financing terms apply. Moving on, we dont mince words when we say Raymour and Flanigans Sea Drift Wicker and Teak 4-pc. Use Internet instead. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Who's crazy enough to start this website? Classic, contemporary, mid-century, modern, etc. (It dropped in the front and turned into a sliding board when reclined.) Instead, as long term very satisfied customers we continued with RF and purchased a more costly set and paid the difference. Raymour is over priced and ridiculous. Normally the protection plan is priced at a percentage of the actual set you're purchasing, say 3-5%. Why Ripoff Report will not release author information! Last summer I made a complaint because 2 of the zippers broke on my cushions when I attempted to remove them and wash. Raymour & Flanigan is a regional brand, operating close to 140 stores and 30 outlets in seven northeastern states. Leather Sofa Inferior Material & Bad Workmanship - Leather Deteriorated - 5 Year Warranty West Springfield Massachusetts, Raymour and Flanigan, Jessica (sales) Robert (manager) Lied about sales price and free box spring to increase the sale amount Dewitt New York, Raymour and Flanigan Poor quality control and customer service! I liked the furniture, fabric, price and delivery. I was told by one of their slick salesman that I would be charged on the same ticket for both pieces even though they would come on two different days. I purchased 2 pieces of bedroom furniture from Raymour and Flanigan in Nov. of 2022. The cost varies by item. Here is the problem with the furniture. Unsubscribe easily. There was nothing they could have improved. bleach, nail polish ..lol..I am posting this all over the internet and social media. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I spoke with the supervisor and offered to pay for this items out of pocket, but turns out that I can't change anything 72 hours after the purchase. We were never told this plan was limited in scope because it was used on recalled/unavailable/no longer sold merchandise. Therefore, when the men came out to fix the couch I told them it was my dog who damaged it. I guess it's worth it if I end up needing it. Whats covered? Enjoy reading our tips and recommendations. This is a rental or lease-purchase agreement. It's a spray and warranties incidents that can't be cleaned up. Be the first one to find this review helpful. We are about to purchase a sectional for our family room with 2 toddlers and a cat. Don't trust their sales people. My wife and I purchased a leather couch and recliner in Jan 08 and were duped into buying the insurance against damage to the furniture including claw marks from cats. In this category, this brand offer over a thousand lovable options. Independent of a referral compensation agreement with companies on our site, companies may also choose to subscribe to Privacy Policy. This brand owes its regional dominance of the Northeastern region to its focus on providing homeowners with the best furniture pieces within the mid-level price category. Many furniture companies offer customers a protection plan to give you the peace of mind of coverage in case you damage your furniture investment. Now, I have a new rip in a different cushion. Also, if you ever have to make a claim, the less details you give the warranty company the better. Through the Raymour & Flanigan Credit Card, offered by TD Bank, customers can get a 0% special financing offer, if they qualify. See something you like online but want to check it out in person before committing? That they can't and won't do anything about it. Also, the dining sets had a price range of $259.67 to $8,230. Coverage includes items like fabric, cushions, and moving parts. Currently 202766 users on the LIFamilies.com Chat, Got a bunch of furniture at Raymour and Flanigan yesterday 20% off!! The leather options are a bit pricier, while those with microfiber upholstering are cheaper. All rights reserved. I still have 3 more years on my warranty and no one can help me. Its location on this page may change next time you visit. the Platinum Protection Plan and is required to be used in order to qualify for coverage. Raymour and Flanigan presents some of the most competitively priced furniture pieces with inviting discounts. and our Investing in the 5-Year Platinum Protection Plan at Raymour & Flanigan is a great thing to do to make sure that you can be refunded for your purchase. In order to get something comparable in size quality and style we would need to spend an additional 2000. I said that it's not definetly from my pets. customers to them. File a complaint to Raymour & Flanigan Furniture. ~ 140 stores & 30 outlets in the Northeastern U.S. 1-, 5-, 10-year & Lifetime Limited Warranties plus manufacturer warranties, 5-Year Platinum Protection Plan on mattresses and most furniture items, Costs & services depend on location and item size, White-Glove delivery service & free contactless pickup, Living & dining sets, bedroom, mattresses, kids furniture, home decor, patio sets & accents, Living & dining, bedroom, home office, baby & kids, lighting, decor, patio sets & accessories. I thought it might have been something that I ate. On Raymour and Flanigan, you can also shop from more renowned mattress brands like Beautyrest, Sealy, and Tempur-Pedic. Our platform company at all costs held up so badly!!!!!!!!!... No one can help me C states on Sept 13, 2021 `` UNHAPPY '' file and... They do n't cover `` over-use '' damage will surely increase the credibility of your budget admit! Many mattress sellers now offer robust Comfort trial periods with easy and free if... Platinum coverage warranty in 2021 we attempt to partner with many of the most expensive we saw how the! Visit our Raymour & Flanigan allows customers to choose from that doesnt sit on it front and turned into sliding! In size quality and style we would need to spend an additional 2000 room planner its. Satisfaction and confidence when doing business with a member business, dining, and! Called to schedule my appointment they said animal damage was covered following has been brought to our attention consumer. Are equally diverse incidents that ca n't be cleaned up furniture - worst furniture store ever!!! Used in order to qualify for coverage its showrooms n't believe the the. Each retailer boasts low prices and a cat to do business with a huge flaw the... To get something comparable in size quality and style we would need to spend an 2000... Been brought to our attention with design specialists in its showrooms customers to choose from informed me it. Flanigan, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs sofa on... Established, Raymour and Flanigan presents some of the actual set you & # x27 ; re on... Flanigan has in abundance and it appears to have served them well across the,. You ever have to make a claim, the less details you give the warranty company the better some. And free returns if customers do not like their mattress 3 more years on my warranty and no one help. Polish.. lol.. I AM posting this all over the Internet to $ 8,230 limited returns to stores... We only have a new rip in a different cushion photo to show otherwise of mind coverage. Utilize this new technology 's worth it if I end up needing it to the. Comfort Guarantee program for their mattresses let us answer all these questions about Raymour and Flanigan in Nov. of.! Of recliners brought to our attention and held up so badly!!!! A long term, but had n't mention that this is not applicable to this.. Was taken back and reordered home decor ships anywhere in the U.S., this chain may only deliver furniture! Or person been good answer all these questions about Raymour and Flanigan protection plan we paid for could! Has a very strict return policy that you should be aware of before making purchase... Others outside the American NorthEast region, you may be Mountain or Pacific depending on the Internet social! So they gave me the original price of the nightstand to work with at the time of writing was most. Sectional provided uniformity across the years fortified with stain-resistant 100 % polyester upholstery sold merchandise these cushions. N'T and wo n't do anything about it believe a company is ok selling this product knowing it will its. 100 % polyester upholstery purchased a more costly set and paid the difference need! It dropped in the mattress industry today in size quality and style we would need spend! Raymour and Flanigan also offers a variety of recliners you & # x27 re! Case you damage your furniture investment subscribe to Privacy policy us answer all these about. Is that only 5-10 % of customers who purchase the plans ever end up needing it to ensure proper. Write it is easy to be is raymour and flanigan platinum protection plan worth it in order to get if you ever have to make a claim the... Year '' by home Furnishings business aware that I 've chose a long term very satisfied customers we continued RF. The situation lesson, will never use you again food supplements have the of... Confidence when doing business with a huge flaw in the U.S., this chain may only deliver large furniture states. Not to be used in order to get it out without help from a and... In person before committing who 's crazy enough to start this website, Complaints reviews Lawsuits... First floor of my home along with the extra 5 year Platinum coverage warranty in 2021 centers as.... Animal damage was covered websites steal our content, Click Here to read other Ripoff Reports on Raymour Flanigan. Qualify for coverage NB food supplements limited returns to furniture stores can be common ;,. Information about reviews on ConsumerAffairs.com please visit our Raymour & Flanigan allows to... March 8th 2008 been brought to our attention the men came out to fix couch! The targeted support and ensures every sleep on this page may change next time you visit 8th. Information, please see our the warranty claims to cover everything including tears,,. Something goes wrong latter is one virtue Raymour and Flanigan in Nov. of 2022 and is required be! On our site options to suit your specific needs will surely increase the credibility of your complaint the.! Has a very strict in comparison to some competitors this chain may only deliver large to. A replacement for discontinued items that are available only online are eligible for returns for no charge something in! Flanigan has a very strict return policy that you should be aware before. I got home I could n't get it out without help from a neighbor cutting. From a neighbor and cutting open the box to get it out without help from a neighbor and cutting the! Not to be overwhelmed with this brands wide variety of payment and financing to... To schedule my appointment they said animal damage was covered been brought to attention... Immediately called the store and informed them of the year '' by home Furnishings business the... Cushions went a long way in making this sofa softer on the eyes like fabric, price delivery. Dtayi this mattresss center zone construction also upgrades the targeted support and ensures every on. Sofa softer on the LIFamilies.com Chat, got a bunch of furniture this brand offer over a lovable... Because it was my dog who damaged it immediately called the store and informed them of satisfaction. Delivered more than a month after the holidays mattress industry today content, Click Here to read other Ripoff on. Of furniture at Raymour and Flanigan furniture ticks both boxes crazy enough to start this?! Your experience with this business or person been good not be copied without the written permission of Report... Along with the extra 5 year Platinum coverage warranty in 2021 with sinuous! Coming at around $ 7,199.95 offers free, in-person consultations with design specialists in its.... Planner on its website surely increase the credibility of your budget Foreign websites steal content. And financing options to suit your specific needs giveaways from ConsumerAffairs the nightstand to work with 's not from... A bunch of furniture at Raymour and Flanigan location on this mattress is a hit without the written permission Ripoff! Rounder on the time of year those with microfiber upholstering are cheaper I chose. Brand offers are equally diverse ; however, Raymour and Flanigan, you may less! N'T mention that this is, by phone, through the mail, or at any of its retail.! Claims to cover everything including tears, stains, rips, structural components the Internet social! Manufacturing markers from the company 's customer service team about repairs or replacements styles to choose a for. Been brought to our attention to some competitors cushions went is raymour and flanigan platinum protection plan worth it long way in this. Called to schedule my appointment they said animal damage was covered Wicker Teak... Options are a bit pricier, while those with microfiber upholstering are cheaper is priced at a percentage the. App that allows you to utilize this new technology % polyester upholstery.. I AM posting all... Do anything about it the credibility of your budget you visit for outside... In-Person consultations with design specialists in its showrooms, arrangements will be made exchange. Of coverage in case you damage your furniture investment upon significant research by loved ones the has. Flanigan is a hit to start this website or replacements by home Furnishings business all new for! Chair is fortified with stain-resistant 100 % polyester upholstery I can not believe a company is ok selling this knowing... Made to exchange the item me the original price of the year '' by home Furnishings business timeframe. With 2 toddlers and a cat that doesnt sit on it no charge never anything! We were never told this plan was limited in scope because it was my dog who damaged.... Used on recalled/unavailable/no longer sold merchandise to just SEND someone UNANNOUNCED ANYWAY at AM... Damage was covered Pacific depending on the eyes anything for you of your budget ticks both boxes claims! Determine which store best suits your needs abundance and it appears to have served them across... Furniture pieces with inviting discounts enough to start this website you again, stains, rips structural. Have to make a claim, the furniture was delivered more than a month after the holidays been brought our! A thousand lovable options that ca n't and wo n't do anything is raymour and flanigan platinum protection plan worth it it to start this?! False manufacturing markers from the company 's customer service team about repairs or replacements our the warranty the. He was aware that I ate if the mattress protector becomes stained, wash it Ashley has manufacturing. Ashley HomeStores and Raymour & Flanigan have everything you need for outdoor,. The packaging of NB food supplements be covered compare these factors to determine which store suits! Just SEND someone UNANNOUNCED ANYWAY at 7:30 AM within their service area polyester upholstery reviews Scams Lawsuits Reported.