The time is currently 10pm local time. You subsequently, upon inspection after the leak, came to the conclusion that the pipe was old and corroded. I dont believe that while you are charging $440 an hour I should be charged while he goes to buy materials he needed to do the job. Trusted & Recommended Since 1935. Snaked our main line in November and 41 days later everything was backed up again. Never again! He did remove the toilet. 2 people come to my house for one hour and they just turn on the water and check bathroom faucet and crawl space and cannot find the leaking sauce. In fact, how a business responds to customer complaints is one of the most significant components of the BBB Business Rating. If you cannot be there that day dont make the appointment. The servicemen did a great job and clean up the water problem. They didn't check all of the equipment that day, which I know because the equipment had blown a fuse the night before and we left it alone in fear of starting a fire. The neighbor sent us an invoice from another company putting the toilet in. We are being reasonable. Then while I was waiting, Roto Rooter called and told me that they do not do sewer marking. They sent 3 different remediation people to my home 4 times in one day, interfering with my work, my dinner and the technicians who should have been diagnosing the problem. After he left, I went to use the shower. He replaced five feet of pipe with copper pipe. There is no possible way they have a legitimate 4.8 stars. I get a call the afternoon of the 26th from a DIFFERENT person telling me that they can talk to me about the bill but that it is due today or else they are putting a lien on the landlord's house. 01/06/23. the job was done and the bill was $765.00. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Discover why Roto-Rooter is the preferred plumbing company in the nation. 2. Complaints Profile ADVERTISIMENT Resolved "overcharge and said pipe broken when not" Resolved "unfair pricing" Resolved "rip-off" Resolved "hidden charges" Resolved "air conditioning unit" Resolved "plumbing repairs" Resolved "furnace cleaning" Resolved "heat pump" American Residential Services / ARS Rescue Rooter complaints 21 S Wednesday the technician never showed. But is it better to hire one company over another when a customer needs one of the best home repair services? I told them I was supplying the water heater and just needed a simple hook-up. They did correctly diagnose the issue, but only after $2,694.91 in overpriced and unnecessary repairs at the recommendation of the plumber on the scene who was clearly only interested in getting additional charges. Shortly after a 3rd water mitigation guy shows talking about bringing equipment over. Desired outcome: They snake the sewer drain from the same location as RR and pull out old wipes (we theorize that they came from a visitor last May as we don't use wipes). The neighbor choose to get someone else. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. Also RR should have better assessed the condition of the pipe by looking closer at the exposed pipe before starting work. The bill including some very expensive fluid to put in the toilets came to $457. *All services may not be available at all locations. Roto Rooter sent three different technicians to this property. He did not disclose that the was the approximate cost of the water heater or the labor as that amount was close to the cost of the water heater and the labor cost. ConsumerAffairs is not a government agency. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I am concerned now because this company has damaged my tub and is refusing to take any responsibility. Roto-Rooter reimbursed our neighbor for a new toilet int he amount of $1,208.52 but refused to reimburse our neighbor the difference of $1,502.46 because they insisted on doing the clean up and install job themselves. When we talked to the neighbor. I believed this to be a separate instance, as the water damage was not directly underneath the newly repair toilet. Customers may still receive a phone call from their local Roto-Rooter branch to confirm appointment details. The company has also been accredited since 1992, and this long-term accreditation speaks to the companys continued efforts toward customer satisfaction. We also lost confidence in Roto-Rooter. When you are charging 863.57 you should at least stand behind your work for 41 days. Also If you had a super/maintenance guy that know your line was on Y drain and They didn't inform our plumber that not on us. Not true! As a matter of policy, BBB does not endorse any product, service or business. I want a refund of $2,964.91 for the services I did not need. I will be disputing this charge with my credit card company. How BBB Processes Complaints and Reviews. Verdict: Neither Roto-Rooter nor Mr. Rooter average cost information is available online, and different locations and services may warrant different costs. Its hard enough to identify the positive features in one businesslet alone when a customer has to compare two to decide which is the better option. Additionally, when it comes to larger companies with multiple branches, negative reviews are often critical of a specific branch or employee. the ads say 24/7 but it's NOT! The representatives said that they would send an email for the supervisor or manager to call me back, but no one returned my call. I should add that a local plumber came out and had the shower working perfectly in about a half an hour. Verdict: Both Mr. Rooter and Roto-Rooter allow customers to request a quote online and make appointments over the phone, but Roto-Rooter takes it a step further by providing customers the added option to book appointments through an online scheduling portal. This tool was recommended by the company over the phone. Nearly 3.5 hours later (3:30 pm), still no service technician! I called. Find an Online Bathroom Fixtures and Plumbing partner, Get connected with a professional near you on HomeAdvisor. 4. Customer Reviews are not used in the calculation of BBB Rating. We definitely clear it the next day. Read HQ Reviews. Get buying tips about Online Bathroom Fixtures and Plumbing delivered to your inbox. Verdict: Mr. Rooter has a respectable 200 locations nationwide; however, Roto-Rooter has a staggering 600 locations, meaning most customers will have a Roto-Rooter location nearby and ready to hire. The plumber also did not head my concern about the toilet refilling considerably slower than before the repair was made. I'd give them a minus score if possible. Articles may contain affiliate links which enable us to share in the revenue of any purchases made. FIRST THE UPSELL, THEN $1,300 LATER THE SAME ORIGINAL ISSUE AFTER ROTOR ROOTER LEFT- DON'YT USE THEM, We scheduled three times a service call with Roto rooter in Houma & they cancelled after waiting 3 to 4 hrs for them. There was 1 wipe We have sued roto rooter in the past and their pricing was fair. The plumber that came out told me their rate was $440.00 an hour. Please report them to the BBB. We considered these main factors when evaluating Roto-Rooter and Mr. Rooter to make the comparison more straightforward. While there was more, this is the short version. They changed the sump pump and left Poo Poo water residue on the floor. That is the best I can do for you. From that modest invention grew an enterprise of over 600 locations nationwide, with its headquarters in Cincinnati, Ohio. Over priced. Ohio Construction Industry Licensing Board (OCILB), Kentucky Housing, Buildings and Construction, BBB Tip: Hiring a trusted and verified plumber can save you time and heartache, Need to file a complaint? Your people are encouraged to overbill and lie about the work they do. Never pay them until they give you what you want. As weeks progress, additional water spots continued to appear in the same area. For your reference, reasons for rejection are included below. I've used them in every scenario and the charges started going way, way up. I paid this company $1149.60 plus a tip, plus $149.00 service fee on July 3, 20222, to snake my main sewer line. On the other hand, Mr. Rooters network of branches provides customers with a clear-cut warranty that covers labor for 30 days for drain cleaning, 90 days on repair work, and 1 year on replacement work. Provide the man with the refund. 877-768-6911. International Association of Better Business Bureaus. I checked on his progress concerned he may be damaging the pipes. There are multiple factors to consider when choosing a plumbing service. It was a simple job to unclog the pipe, but they scared her into believing that they couldnt leave the premises without a water restoration job which ended up being $4,500 (which was never communicated to her) they did the job and left and didnt give a receipt or anything to indicate how much this was going to charge. Mr. Rooter and Roto-Rooter both allow customers the opportunity to book appointments over the phone. Roto-Rooter needs to reimburse the full amount. Roto Rooter - Company , Mrs. ** has apologized to me and I apologized to her, somehow there was a misunderstanding concerning this issue. Roto-Rooter were very polite and friendly and sent me an email. I was contacted at 11:00 and told that the technician would be at my house in 1/2 hour. There was very little clean up and it was done. I am the one that talked to you a while back and had the 2 master plumbers go out to you about your tub and shower faucet. We value your privacy. I have requested a full refund of $616 from the office manager at *** ***** ******, Stratford CT for the sub-standard work performed by their technician on 01/24/23. [protected]@comcast.net Claim your profile to access Trustpilots free business tools and connect with customers. This type of complaint reflects less on the company as a whole. Ms. Sally Bayer, Vice President of Marketing, Mr. Mark Connors, Executive Vice President. Provide the man with the refund. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Replacement would be about $1500 minus the $700 that you paid. Everything about this interaction felt robotic and not genuine. I find it impossible to believe that these people are not paying a scam company for reviews. We called again today, and the plumber stated there would be a 40.00 minimum charge. I called them and talked to a bunch of idiots who dont know their ** from a hole in the ground. She was extremely prompt and knowledgeable and fixed our pipes with no hesitation. I hired Roto Rooter to diagnose and resolve the problem, and they did diagnose the issue, which were 2 bellies in the PVC sewer line, but only after I had paid almost $2,700 for service I did not need, and that were apparently at the whim of the plumber on the scene. I called a separate plumbing company (due to the lackluster experience and high cost of Roto-Rooter) to investigate. Thank you we called customer with tech present, tech confirmed that the stains were already there previously. Inexcusable and Irresponsible! The 1st man that came out wanted to only give us a price for clean up. Finally the other tech shows and says he needs to snake the sewer drain. Since Roto-Rooter has three times the number of locations that Mr. Rooter does, its natural that Roto-Rooter would have more complaintsbut this cant explain the disparity in the number of complaints that Roto-Rooter has received. The end of the pipe where on of the leaks occurred was exposed in the basement and I showed this pipe to your technician. $655 per hr. After the fact, he made small talk with me and was in my home for a total of 30 minutes. A gentleman name Derek came out and took care of it we ran fans to help with the water on the carpet in daughters room. $2,694.91 refund for unneeded and overpriced services. We have provided a $400 discount. The worst part isnt that. I call insurance and tell them I don't want to file a claim. The appointments were made in approximately two weeks which was wasted & we have a serious plumbing area. I called two other company's and cancelled trusting that Bathtub and toilet would not drain and I regrettably assumed RotoRooter was a trustworthy company. After taking a total of five hours to replace 5 feet of pipe and repairing the part he damaged, he charged me $2800. We did all that can be done with it at this time. Now, its too late to call anyone to get out here today. I called Roto-Rooter after another plumber had misdiagnosed the problem with my Kohler faucets and quoted an exorbitant price. Customer Reviews are not used in the calculation of BBB Rating. No customer service and they over charge for minimal they do! While these services may not be required for every homeowner, these are definitely areas that a homeowner wont want to DIY and will need a professionals help for. Need to find a different location? The stains would not fade. However, Mr. Rooter has an edge with more comprehensive water line, well pump, and sewer repair and replacement services. Roto-Rooter Is One Of the Best Plumbing CompaniesBut Is the Same 16 Home Improvements That Are Best Not to DIY. The gentlemen who showed up (Mike) finished the service in 15 minutes. Roto-Rooter later called and told me due to OSHA issues, related to accessing the pipe, the job would cost 130% above the original quote. I would definitely hire them again and I would recommend them to my friends and family. Email to customer has also been sent with refund details. Desired outcome: This interaction, was less than memorable, and although the toilet was fixed, I was charged an extremely high amount of money for a simple fix. If the pipes were too old to snake with your equipment you shouldnt have done the work! We were told that the damage was "so bad" that they would have to cut the ceiling out, cut the walls out, extract the water, and that they needed to start IMMEDIATELY. I do not mind paying for a job but to be ripped off by a so called well known company is ridiculous, First National Associates / Repairs-uk.co.uk, Hiller Plumbing, Heating, Cooling & Electrical, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. As the time neared, I called to verify. We got a letter in the mail on Jan 27th indicating we now owe $4500 to them. They Saud he'd now arrive at 2pm. He then damaged another part of the pipe and finally admitted it was PARTIALLY his fault. They took most of the equipment but had to leave the equipment that had blown the fuse because, of course, the walls were still wet in that room. Please email me your full-service address, including the zip code, so that I can look into this issue as soon as possible. Are they more expensive than other companies? Roto Rooter has reached out multiple times to discuss a possible refund with the customer. It took the Roto Rooter plumber about 20 minutes to rod it out. Ive had to re-schedule a medical appointment for my 89 year old mother and most likely a dinner engagement due to poor service. I left to go to work and my girlfriend was present when they arrived. On Saturday, December 3rd I plugged a sink to fill it up and forgot about it (stupid, I know), causing the water to overflow into our laundry room and then through the ceiling into the bathroom/casita downstairs. 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